Implementation Manager - JHB at WPP

What you'll be doing:

• Lead market Implementation on Wrike workflow tool
• Align with market and business unit to global standard
• Participate in technical discussions and decide on base solution architecture and implementation model
• Lead setup, configuration, build and integration activities – maintaining best practice, consistency and standardization between existing and new implementations.
• Engage with local market to understand the business requirement and recommend business or platform change.
• Perform post implementation review with local project teams
• Assist Implementation Lead and Product Owner on the platform design and improvement.
• Ensure smooth handoffs pre/post onboarding - collaborating with support teams, end user groups and all stakeholders.
• Report to the Regional Implementation Lead on implementation progress, issues, risks and changes.
• Assist or lead Wrike superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
• Provide the primary point of coordination between local market teams and the global team
• Wrike Platform Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
• Undertake super-admin duties as defined by the global platform standard operating procedure

Support, participate and partner with project management and change teams in the market to ensure the following is delivered across markets:

• Policy alignment
• Governance forum alignment
• Change and communications planning
• Knowledge transfer
• Setting up training
• Market set-up
• SOP input and design
• Business case tracking  

What you'll need:

• Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
• Demonstrable experience in the implementation of workflow tools – (specific Wrike experience is beneficial but not required)
• Experience in digital transformation programs within large organizations will be an advantage
• Knowledge and experience in project management methodologies such as Agile/PMI/Lean
• Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
• Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
• Highly organized, excellent planning skills with strong business change background
• Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
• A direct, straightforward style, able to cut to the core quickly
• Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)