Implementation Specialist at Doxim

• We’re looking for an Implementation Specialist to configure and implement document processing applications, API integrations, and statement composition solutions that meet our clients’ evolving needs.
• Reporting to the Manager, Implementation, you’ll collaborate with clients and cross-functional teams to translate business requirements into reliable, scalable solutions and deliver successful projects. You’ll also provide application support and basic end-user training to help clients confidently adopt and use Doxim’s solutions.

Responsibilities

• Data ingestion & transformation: Process and manipulate client data files across varied formats (e.g., XML, Excel, ANSI/ASCII, Postscript/print image), ensuring accuracy and readiness for composition and output.
• Document composition & workflow development: Design, build, and maintain document templates and workflows for print/mail and electronic presentment using enterprise composition platforms (e.g., Quadient Inspire and/or Exstream).
• Scripting, automation, and validation: Develop custom scripts/programs to validate data, automate processing steps, and support operational workflows (Python and/or C#/PowerShell depending on platform needs).
• Testing, troubleshooting, and support: Program, test, troubleshoot, diagnose, and resolve issues related to data processing, workflow logic, and intended data usage across new and existing customer setups.
• Implementation delivery: Collaborate with Project Managers, Customer Service, and other developers to onboard new customers, review existing workflows/templates, and contribute to composition convergence/standardization efforts.
• Deployment & documentation: Support live deployments and production acceptance; follow implementation/testing/deployment guidelines; maintain internal documentation for issues, resolutions, usage, and training.

 Skills:

• Strong analytical and problem-solving skills, with attention to accuracy and quality
• Proficiency in HTML/XHTML, XML/XSL, CSS and one of Java, C#, .NET, or batch processing
• Experience working on web applications, XML web services and/or web servers is an asset
• Understanding of relational data modeling and SQL proficiency in MS SQL Server or other DBM
• Ability to manage competing priorities, meet project deadlines, and proactively flag risks or issues
• Clear communication and collaboration skills, including the ability to explain technical concepts to nontechnical users.

Proficient knowledge and experience with:  

• MS Office  
• Quadient
• Exstream
• Responsive HTML Email Development
• XSLT code development
• C#
• Litmus testing
• Adobe Creative Suite Software – Photoshop, Dreamweaver, Acrobat, Illustrator

 Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2-4 years of experience in software implementation, applications configuration, technical support, or document composition
• Print-and-mail / variable data programming experience.
• Database experience (SQL Server, stored procedures/functions; general DB familiarity).
• Working knowledge of Unix command line and/or shell scripting; Windows PowerShell experience.
• Familiarity with system integration concepts and API configurations; omni-channel output design.
• Self-motivated and able to work effectively in a remote environment

Physical Demands:  This role requires prolonged periods of sitting and extensive computer use, including frequent use of a keyboard and mouse.

Travel:  Up to 10%; may include industry conferences and corporate events.

FLSA Status: Exempt