Inbound Sales Advisor at Concentrix

Job Description

• Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Concentrix is searching for individuals with previous sales experience to join our inbound sales team in our vibrant Durban Office.
• We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
• As an Inbound Sales Advisor, you’ll need to be self-motivated and target driven with a contagiously positive attitude to troubleshoot and resolve customer requests via multiple platforms, ultimately ensuring that they have had a pleasant customer experience.
• If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!

What you will do in this role

• Assists with inbound calls
• Provide customer service (billing) to TV, Internet, and Voice subscribers.
• Process payments, provide payment options; provide explanation of the bill, upgrading services (premium channels), and give adjustments & credits when necessary
• Need to pitch and close sales
• Posses the ability to retain customers utilizing the value, benefits and product plans available to the account.
• Availability to work shifts in a 24/7 environment (Essential)

Your qualifications and experience
Concentrix is a great match if you have:

• Minimum 6 months experience within a call centre (Local/ International),
• Must have worked in a customer service department dealing with technical or Billing queries or,
• Must have sales (Inbound/ Outbound)
• Matric
• Clear criminal record
• Ability to type 26 wpm
• Attention to Detail
• English Proficiency both written and spoken
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively