We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
Cancel a plan if cm no longer has the appliance/if it's Dual Cover.
Renew lapsed plans within 30 days If fixed term only, requote if system not allowing renewal after 30 days of renewal due date.
Deescalate complaints and if there is detriment caused towards customer(financial/ material inconvenience/ Material Distress) we can then log a complaint. If there's one open and customer has not been contacted in 5 days or more, we can provide them with the complaints external contact number.
Provide great cm experience as the first line of contact in the whole company.
Job Requirements:
Grade 12 or a relevant equivalent qualification
Min 12 months International Outbound/ Inbound sales & Service, Retentions, Upselling experience
Skills Required:
Excellent verbal communication
Soft Skills
Sales Ability (comfortable with handling objections, building rapport, needs analysis)
Customer centricity
Attention to detail, so the conversation is correctly captured and actioned.
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