Inbound Sales Consultant at Telesure Investment Holdings (TIH)

About You

• The successful candidates will sell, cross sell, up sell and retain 1Life Insurance products, whilst following the company’s sales processes, compliance, quality assurance and guiding principles.

Specification
Responsibilities

• Assist clients with their financial portfolio which includes:
• Life, Disability and Dread Disease Benefits
• Investments
• Funeral Cover
• Compliance and Quality Assurance
• Cross selling of all add on products
• Receive inbound calls and pro-actively make outbound calls to customers (relating 1Life’s insurance offerings) to enable achievement of Key Performance Indicators
• Reviewing existing clients’ policy with the aim of improving their benefits.
• Retaining clients by providing them with feedback on their products.
• Delivering efficient customer service levels through effective call management
• Consultants are responsible for performance in the following Key Responsibility Areas of:
• Roster Adherence
• Daily Sales Targets
• manage dials and Talk-Time – practically demonstrate effort in work ethic through active dialling engaging with clients.

Required Experience & Skills
Requirements

• Proven sales track record
• Excellent verbal command of the English Language
• Strong understand of the sales process and sales techniques
• A strong attention to detail
• Matric / SAQA accredited qualification*
• RE-5 and Wealth Management NQF5
• Two years’ experience dealing with High net worth / Medium net worth clients in the
• At least 12 months Sales experience in a Call Centre environment financial services industry.
• Retentions and Upselling skills in a Call Centre environment

Disclaimers

• SAQA Accredited Equivalent*
• It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Employment Equity

• The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.