Datacentrix is an ICT solutions provider that uses leading solutions to deliver sustainable value to corporate and public sector organisations. We strategically partner with our customers, equipping them with valuable insight and helping them to align their technology undertakings with their business strategy.
Our holistic value proposition delivers comple...
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Datacentrix Cape Town is looking for an Incident Manager on Contract for 12 months. The primary purpose of the role of the IT Incident Manager is the management of incidents and problems across the ICT division in order to deliver ICT support services to users in accordance with agreed SLA’s. The incumbent will also be responsible for ensuring regular reporting on performance and compliance, including trend analysis in order to target problem areas and minimise impact to users.
Knowledge, Skills and Experience
Relevant Certificate or IT Diploma
ITIL Foundations
5 years IT Experience
2-3 years’ experience as an Incident Manager
Good understanding of Incident management processes and reporting Metrix, ITSM tools, financial services systems knowledge advantageous
IT Risk and Cyber Security awareness advantageous
Excel skills intermediate level
Change Management (stand in for Change Manager or running with changes fixing incidents)
Reporting and trending on stats and SLA
Identifying process improvements
Knowledge Base in ServiceNow – this is key for Incident Management.
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