Top Jobs at AON

• Do you have premium handling experience within the Reinsurance industry? Looking for career growth? Read on!
• Aon Re Africa is hiring a Technical Accounts Advocate within its Finance and Client Technical Services department. This is a hybrid role with the flexibility to work both virtually and from our head office in Sandton.
• The role of Technical Accounts Advocate is to own and optimize the end-to-end premium lifecycle for key client, ensuring premiums are billed, collected and remitted accurately and on time, while safeguarding client experience, regulatory compliance, and the firm’s financial position.

What the day will look like

• Own end to end premium lifecycle for assigned clients/portfolio (from invoicing through to settlement and reconciliation.
• Supervise premium status, ageing and cash flow, ensuring premiums are collected and remitted within agreed timeframes.
• Identify and proactively manage risk and overdue premiums, implementing action plans with brokers, finance and clients.
• Act as the primary point of contact for premium -related queries and disputes (internal and External)
• Investigate and resolve breaks between placement, documentation, and billing (e.g. mismatch in terms of taxes, currencies, signings or instalments)
• Coordinate and lead escalations with clients, underwriters/brokers, internal teams to resolve sophisticated or sensitive premium issues.
• Ensure all issues are documented, supervised and closed with clear communication to stakeholders.
• Represent premium matter in client meetings, stewardship reviews and renewal discussions (e.g. Premium status updates, payment plans)
• Engage with client finance/AP teams and carrier credit control to agree payment arrangements, clarify allocation and solve disputes obtain and understand relevant supporting documentation (i.e. terms and conditions of the cover note).
• Support client relationship owners (brokers/account managers) by providing clear, timely insight on premium positions and risks.
• Produce and maintain premium, debt and cash reports (ageing reports, premium payment status, pipeline vs booked)
• Analyze data to identify patterns, root causes, and recurring issues (e.g. frequent documentation delays, comm reconciliation errors)
• Provide actionable insights and recommendations to broking and operations teams to improve collections, reduce age debt and streamline processes.
• Ensure all premium activities adhere to company policies, client money rules, regulatory requirement and audit standards.
• Work closely with operations, finance and compliance to implement and maintain control checks (e.g. correct allocations, approvals, documentation before billing
• Support internal and external audits or file reviews, supplying evidence, explaining processes and closing and findings
• Bring up control or compliance concerns (e.g. repeated late placements vs billing undocumented exception) promptly and appropriately.
• Coordinate across broking account management, operations, finance, credit control and sometimes claims to align premium related matters
• Contribute to or lead internal premium review meetings for key accounts or portfolios (e.g. Monthly debt reviews
• Prepare material for governance forums (client or internal) covering premium status, issues, risks and remediation actions.
• Identify and propose operational improvement to reduce premium queries, billing errors and aged debt (better data capture earlier checks, improvements templates)
• Contribute to system or workflow enhancements relating to Inview, billing, premium allocation and reconciliation
• Share lessons learned and standard processes across teams to improve consistency and efficiency.

Work with brokers at renewal time to ensure:

• Clean handover from expiring to new placement; accurate carry-forward of outstanding premiums and adjustments and agreed payment terms and instalment schedule are practical and understood by all parties
• Check that binding/placement documentation supports accurate and timely billing (e.g. cleat taxes, instalments, currencies signings)

Maintain accurate, complete and timely records of:

• Premium discussion and agreement (payment plans and dispute resolutions); exceptions, approvals and escalations and ensure systems are updated and auditable, enabling clear traceability of premium movements and decisions.

Skills and experience that will lead to success
Qualifications.

• Bachelor’s degree or equivalent in business, Finance, Risk, or related field, or proven insurance experience.
• 3–5+ years’ experience in insurance/reinsurance broking, client service, or insurance operations, including exposure to premium, billing, or credit control activities.
• Solid understanding of insurance policy structures, placement documentation, and premium accounting practices.
• Strong numeracy and Excel skills, with experience analyzing premium and debt reports.
• Familiarity with regulatory and client money requirements in an insurance broking environment.
• Proven ability to coordinate efforts between clients, underwriters, and internal finance/operations teams to resolve premium-related issues.

Knowledge.

• Product/Service Expertise
• Client and Market understanding
• Commercial & Contract Knowledge
• Internal Navigation & Governance Knowledge
• Relationship and Communication Skills
• Analytical & Data Literacy
• Organizational and Cultural Knowledge

Skills and Attributes.

• Client – Focused but control aware
• Accountable, persistent and organized
• Numerate and detail-conscious
• A clear communicator and trusted influencer
• Resilient, honest and Improvement/innovative minded

Experience.

• Core Broking & Client Facing Experience
• Technical Insurance/Reinsurance Experience
• Premium, Billing & Accounting Experience
• Governance, Compliance & Controls Experience
• Stakeholder & Escalation Experience
• Data and Reporting Experience
• Relationship and Client Management Experience

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• Do you have experience in handling Reinsurance claims? Looking for career growth? Read on!
• Aon Re Africa is hiring a Technical Claims Advocate, this is a hybrid role with the flexibility to work both virtually and from our head office in Sandton.
• The role of Technical Claims Advocate is to provide efficient, accurate and professional administration of reinsurance claims for the brokerage, servicing both national and international reinsurance clients. Being responsible for end‑to‑end claims administration, including reserves, supervising idle claims, proactive recoveries from reinsurers, and clear communication with stakeholders.
• The Technical Claims Advocate will aid the technical accounts function as vital and will ensure every claim movement is properly recorded and reconciled, which contributes to accurate financial reporting and reliable client service.

What the day will look like

• Register, process and maintain all reinsurance claims on the relevant systems in an accurate and timely manner.
• Verify completeness and correctness of claims documentation and liaise with brokers, clients and reinsurers for any outstanding information.
• Prepare and submit claim advice, bordereaux and supporting documentation to reinsurers and/or intermediaries in line with contractual terms and timelines.
• Manage the full claims' lifecycle from first notification to final settlement, ensuring all milestones and decisions are documented.
• Maintain up‑to‑date electronic and/or physical claim files in accordance with company and regulatory requirements.
• Update and maintain claim reserves in line with the agreed cover note, treaty wording and internal guidelines.
• Regularly review reserve adequacy and follow up with brokers, underwriters and reinsurers on any required reserve movements or confirmations.
• Ensure that all reserve changes are promptly captured in the system and communicated to the technical accounts/finance team for accurate financial reporting.
• Monitor and identify idle or inactive claims (no movement or action over a defined period).
• Proactively follow up with relevant stakeholders (brokers, clients, reinsurers, adjusters) to progress, resolve or close such claims.
• Escalate long‑outstanding or dormant matters where vital and ensure that claim statuses and records are updated accordingly.
• Proactively follow up on outstanding claim recoveries and collections from reinsurers, locally and internationally.
• Track and reconcile claim payments received against expected recoveries, escalating delays or discrepancies where appropriate.
• Build and maintain professional working relationships with reinsurers, clients, brokers and other market counterparts.
• Respond promptly and professionally to queries from reinsurance clients, reinsurers and internal stakeholders.
• Assist the technical accounts team with claim‑related entries, reconciliations and allocations.
• Ensure that all claim movements (paid, outstanding, reserves, recoveries) are accurately reflected in the technical accounts.
• Support month‑end and year‑end processes by providing claim reports, reconciliations and backing documentation as needed.
• Work closely with technical accounts/finance to resolve any mismatches or outstanding items relating to claims and recoveries.
• Allocate and apportion claims correctly between different treaties, layers, lines of business and facultative placements (claims sessioning).
• Correctly apply deductibles, limits, co‑insurance, aggregates and retentions in claims calculations.
• Handle claims across multiple lines of business, ideally including:
• Bonds / guarantees (e.g. performance, advance payment, bid bonds)
• Engineering lines (e.g. CAR, EAR, machinery breakdown) – facultative and treaty
• Support the preparation and interpretation of treaty claim bordereaux and summaries, ensuring claims are matched to the correct treaty, line of business and underwriting year.
• Prepare regular and ad hoc claim, reserve and recovery reports for management, brokers and clients.
• Monitor and highlight trends, delays and potential problem areas in claims, reserves, recoveries and idle files.
• Ensure that all activities comply with internal policies, reinsurance contracts, regulatory requirements and data protection standards.
• Contribute to the ongoing improvement of claims processes, controls, service levels and system usage.
• Work closely with brokers, technical accounts, operations and other internal teams to ensure a seamless client experience.
• Assist with audits, internal reviews and client or reinsurer meetings as required.
• Support the implementation of new clients, treaties, systems or processes from a claims' perspective.
• Capture claims on the in-house system and actively monitor the claims' diary, client claim register and claim files.
• Notify Reinsurers of claims and Calculate reinstatement premiums where applicable.
• Liaise with Brokers regarding cash calls and/ or similar matters raised by clients.
• Recover claims from Reinsurers and settle clients’ claims timeously.
• Supervise incoming receipts and payments from clients and Reinsurers.
• Liaise with the finance team on debtors' age analysis and recon items in order to clear outstanding matters.
• Adjust reinstatement premiums when actual premiums for covered period are received from clients.
• Prepare and distribute claims statistics to clients on a monthly basis in an agreed format.
• Identify and report potential problems in advance and proactively assist Brokers, clients and Reinsurers to resolve claims queries efficiently and professionally.
• Participate in special projects and ad hoc additional work requirements.
• Take ownership and accountability for cash call collections.
• Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.

Skills and experience that will lead to success
Qualifications

• Grade 12 (matric)
• An appropriate NQF level 4 FAIS /short-term insurance qualification
• Regulatory Exam (RE5) – advantageous, or willingness to obtain within an agreed timeframe.
• Preferably a relevant bachelor’s degree in Finance, Law or Insurance and Risk management

Knowledge

• Knowledge of reinsurance claims and reinsurance market
• Proficiency in basic accounting
• Well-developed numeracy

Skills and Attributes

• Well-developed analytical technical and problem-solving skills
• Well-developed communication skills
• Well-developed influencing and negotiation skills
• Proven ability to work with and in teams
• Digital literacy with sophisticated experience in MS Word and Excel

Experience

• 3–5 years’ experience in a claims administration or claims technician role within the short‑term insurance or reinsurance industry.
• Experience at a broker, reinsurer or insurer with exposure to both reinsurance treaties and facultative placements.
• Experience with claims sessioning: allocating claims correctly across treaties, layers, lines of business and facultative placements.
• Exposure to multiple lines of business, ideally including bonds/guarantees and engineering (CAR/EAR, machinery breakdown) – facultative and treaty.

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• Are you an experienced medical aid consultant? Do you possess an NQF5 in Wealth Management? We're hiring!!!
• Aon South Africa is recruiting a Healthcare Consultant in our Employee Benefits department based, on a hybrid basis, from our Head Office in Sandton.
• The role of the healthcare consultant is to manage and service and retain a portfolio of clients by applying company policies and procedures to deliver varied technical and professional activities.

What the day will look like

• Being the primary point of contact for clients.
• Responsible for client retention and growth of portfolio of clients.
• Ensure that all service level agreements and appointment letters are signed and current and in place.
• Developing healthcare related educational programs, conducting healthcare related training and conducting induction training.
• Ensuring that all administrative and regulatory matters relating to each client portfolio is up-to-date and in order.
• Reporting and distribution of information and data to all internal and external stakeholders, including executive reports.
• Dealing with all queries, ex gratia applications, disputes and information required by the client.
• Ensuring compliance with all regulatory requirements.
• Benefit and cost comparisons as required and is able to review and make recommendations on subsidy modelling.
• Staying abreast of industry and legislative changes and is able to discuss implications for employers and employees.
• Assisting more junior colleagues where applicable.
• Engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.

Skills and experience that will lead to success
Qualifications.

• A recognised matric qualification.
• An NQF 5 Wealth Management or equivalent qualification in healthcare.
• Regulatory Qualification RE5.
• A relevant bachelor’s degree from a reputable tertiary educational institution would be advantageous.
• Registration as a representative with the FSCA in terms of the FAIS Act and CMS.
• Accreditation on 8 medical schemes, 3 Gap cover schemes and 3 primary health products is required.

Knowledge.

• A well-developed knowledge of principles and practices within a technical/professional discipline.
• The ability to analyse data from medical schemes and competently and objectively present the findings and solutions to clients in terms of their health and wellness strategy.
• A good knowledge of policy wordings.

Skills and Attributes.

• Well-developed analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.
• Well-developed ability to work in and contribute to teams constructively.
• Well-developed spoken and written communication skills.
• Well-developed influencing and persuading skills.
• Well-developed interpersonal skills.
• Computer literacy in Excel and Word.

Experience.

• Demonstrated ability in a similar or related role.
• Extensive healthcare (medical aid) experience.
• A consistent track record of achievement as a consultant.

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We are hiring!

• Aon South Africa is recruiting a Retirement and Risk Benefits Consultant in the Employee Benefits department, based at our offices in Sandton. The role of the Retirement and Risk Benefits Consultant is to efficiently and effectively manage a portfolio of funds/schemes in accordance with SLA requirements and to provide guidance, support and advice in a manner that adds value to all role players within the relationship.

What the day will look like

Meetings:

• Lead client interactions in accordance with pre-established year-plan.
• Liaise with Operations Manager to finalise agenda packs for distribution to clients one week prior to Board/Manco meetings (or per SLA).
• Prepares all communication and information requirements (agendas, minutes, reports) for client meetings.
• Assists with the annual market review of existing benefit offerings and/or applicable rates.
• Provides administrative support to the team including updating and maintaining accurate records and files, entering data into relevant systems, assisting with producing documents and collating information.
• Adheres rigorously to agreed SLAs with clients.
• Cooperates and works with colleagues and other partners to ensure tasks are completed on time.
• Lead and control service provider interactions during client meetings.
• Lead feedback and recommendations at all Committee and Board meetings.
• Provide draft minutes within two weeks from Board/Manco meetings for circulation to Board/ Manco for final input.
• Lead action items with assistance from Operations Manager
• Finalization and implementation of action items identified.

Relationships:

• Interact on a regular basis with clients either in person or telephonically to establish relationship and handle Fund/benefit activities.
• Supervise and run interactions with Service Providers as client representative.
• Execute process in accordance with prescribed timelines.

Portfolio:

• Keep documentary evidence of all tasks/instructions relevant to client activities. (ROA)
• Implement monthly and quarterly performance reviews with Operations Manager.
• Advise and keep clients up to date with all industry developments and legislative changes.
• Monitor rate review process, and present and discuss outcome with Client and make final recommendation for implementation.
• Assist clients in Member education and communication strategies.

Finances:

• Prepare and table monthly report on invoices issued and pending.
• Implement strategies to collect income within negotiated timelines.
• Handle overall portfolio expenses and consulting remuneration levels.
• Supervise and handle personal expenses within determined timelines.

New Business:

• Identify and lead new business opportunities within existing portfolio.
• Identify cross-selling opportunities within the portfolio and EB, and introduce the relevant parties within Aon.
• Develop professional expertise in order to be able to articulate solutions to clients.
• Apply company policies and procedures to resolve a variety of issues.
• Possess an awareness of larger team / department strategies and customer needs.
• Work with all Aon Solution lines & Divisions to ensure high quality, efficient and compliant delivery of all client servicing/administrative/transactional activities.

Skills and experience that will lead to success

Qualifications

• Be in possession of Grade 12 (Matric).
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Have or work towards achieving a NQF level 8/9 qualification in wealth management or any other industry applicable qualification at the same level

Knowledge

• Has a broad knowledge of Aon generally and a deeper knowledge within the sector / territory.
• Individual with knowledge of the principles and practices within a technical/ professional discipline.
• Able to analyze data and convey the findings in a constructive and objective manner to assist client.
• Has a broad knowledge of Aon generally and a deeper knowledge within the sector / territory.
• Individual with knowledge of the principles and practices within a technical/ professional discipline.
• Able to analyze data and convey the findings in a constructive and objective manner to assist client.

Skills And Attributes

• Be computer literate with advanced experience in MS Word & Excel
• Ability to communicate effectively
• Good interpersonal and organizational skills
• Ability to empower and develop reporting staff to a level where they would be capable to fulfil the same role and expectations
• Be dependable and respect confidentiality
• Have a high work ethic and must have the ability to function effectively under pressure
• Be a team player, have the ability to build good relationships, support and actively participate in, and contribute to any team initiatives.

Experience

• Typically possess business experience, with intermediate knowledge of functional area.
• Possesses advanced analytical, technical and problem-solving skills and abilities.
• Have a minimum of 8 change to years’ experience in a similar or related role

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• Do you have extensive experience as a Personal Assistant? Have you worked in the Financial Services industry? Read on!
• Aon South Africa is recruiting a Personal Assistant to our Executive Head: Employee Benefits, based on a hybrid basis from our Head Office in Sandton.
• The role of the Personal Assistant is to provide executive admin / secretarial support to the Executive Head.

What the day will look like

• Liaising with Consultants, Carriers, medical schemes & Clients
• Client meetings / members roadshows - manage and oversee 
• Projects – assist with control and monitoring of; RFPs, Amalgamations, Harmonizations
• Greater Insite management of escalations and follow up
• Timekeeping on AonAccess for client profitability and Client HR dashboard reporting
• AonConnect
• Minutes of Manco and carrier meetings
• Assisting with Exco and Board reports
• Manage all incoming and outgoing correspondence on behalf of the Executive (where applicable).
• Screen Executive’s emails and respond where appropriate.
• First level client queries resolution by referring to appropriate teams.
• Take minutes of meetings and distribute to attendees.
• Responsible for diary management and preparation of daily and weekly schedules.
• Responsible for local and international travel arrangements, visas and travel itinerary.
• Assist with general administration and help to devise and institute reporting structures and administrative systems through liaison with Senior Management.
• Order and manage stationery for the department.
• Maintain and keep Exco staff files up to date.
• Conduct online research on behalf of the Executive/ Senior Manages/ Business Unit.
• Liaise with other members of staff and management where necessary and ensure the required reports/ documentation are ready.
• Compile client presentations.
• Arrange functions, meetings, luncheons, annual seminars, annual conference, client meetings etc. on behalf of the Executive.

How this opportunity is different

• What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

Skills and experience that will lead to success
Qualifications.

• Be in possession of Grade 12 (matric).
• Be in possession of a relevant secretarial qualification.

Knowledge.

• Have a good understanding/ knowledge of the financial services industry.
• Possesses advanced analytical, technical and problem-solving skills and abilities.
• Have advanced computer skills in MS Word, Excel, and PowerPoint.

Skills and Attributes.

• Have above average typing speed with a high degree of accuracy.
• Be able to communicate effectively.
• Have basic administration skills.
• Have good interpersonal and organisational skills.
• Have the ability to work with and in teams.

Experience.

• Have a minimum of 5 - 10 years’ experience as a Personal Assistant