Technical Accounts Advocate at AON

• Do you have premium handling experience within the Reinsurance industry? Looking for career growth? Read on!
• Aon Re Africa is hiring a Technical Accounts Advocate within its Finance and Client Technical Services department. This is a hybrid role with the flexibility to work both virtually and from our head office in Sandton.
• The role of Technical Accounts Advocate is to own and optimize the end-to-end premium lifecycle for key client, ensuring premiums are billed, collected and remitted accurately and on time, while safeguarding client experience, regulatory compliance, and the firm’s financial position.

What the day will look like

• Own end to end premium lifecycle for assigned clients/portfolio (from invoicing through to settlement and reconciliation.
• Supervise premium status, ageing and cash flow, ensuring premiums are collected and remitted within agreed timeframes.
• Identify and proactively manage risk and overdue premiums, implementing action plans with brokers, finance and clients.
• Act as the primary point of contact for premium -related queries and disputes (internal and External)
• Investigate and resolve breaks between placement, documentation, and billing (e.g. mismatch in terms of taxes, currencies, signings or instalments)
• Coordinate and lead escalations with clients, underwriters/brokers, internal teams to resolve sophisticated or sensitive premium issues.
• Ensure all issues are documented, supervised and closed with clear communication to stakeholders.
• Represent premium matter in client meetings, stewardship reviews and renewal discussions (e.g. Premium status updates, payment plans)
• Engage with client finance/AP teams and carrier credit control to agree payment arrangements, clarify allocation and solve disputes obtain and understand relevant supporting documentation (i.e. terms and conditions of the cover note).
• Support client relationship owners (brokers/account managers) by providing clear, timely insight on premium positions and risks.
• Produce and maintain premium, debt and cash reports (ageing reports, premium payment status, pipeline vs booked)
• Analyze data to identify patterns, root causes, and recurring issues (e.g. frequent documentation delays, comm reconciliation errors)
• Provide actionable insights and recommendations to broking and operations teams to improve collections, reduce age debt and streamline processes.
• Ensure all premium activities adhere to company policies, client money rules, regulatory requirement and audit standards.
• Work closely with operations, finance and compliance to implement and maintain control checks (e.g. correct allocations, approvals, documentation before billing
• Support internal and external audits or file reviews, supplying evidence, explaining processes and closing and findings
• Bring up control or compliance concerns (e.g. repeated late placements vs billing undocumented exception) promptly and appropriately.
• Coordinate across broking account management, operations, finance, credit control and sometimes claims to align premium related matters
• Contribute to or lead internal premium review meetings for key accounts or portfolios (e.g. Monthly debt reviews
• Prepare material for governance forums (client or internal) covering premium status, issues, risks and remediation actions.
• Identify and propose operational improvement to reduce premium queries, billing errors and aged debt (better data capture earlier checks, improvements templates)
• Contribute to system or workflow enhancements relating to Inview, billing, premium allocation and reconciliation
• Share lessons learned and standard processes across teams to improve consistency and efficiency.

Work with brokers at renewal time to ensure:

• Clean handover from expiring to new placement; accurate carry-forward of outstanding premiums and adjustments and agreed payment terms and instalment schedule are practical and understood by all parties
• Check that binding/placement documentation supports accurate and timely billing (e.g. cleat taxes, instalments, currencies signings)

Maintain accurate, complete and timely records of:

• Premium discussion and agreement (payment plans and dispute resolutions); exceptions, approvals and escalations and ensure systems are updated and auditable, enabling clear traceability of premium movements and decisions.

Skills and experience that will lead to success
Qualifications.

• Bachelor’s degree or equivalent in business, Finance, Risk, or related field, or proven insurance experience.
• 3–5+ years’ experience in insurance/reinsurance broking, client service, or insurance operations, including exposure to premium, billing, or credit control activities.
• Solid understanding of insurance policy structures, placement documentation, and premium accounting practices.
• Strong numeracy and Excel skills, with experience analyzing premium and debt reports.
• Familiarity with regulatory and client money requirements in an insurance broking environment.
• Proven ability to coordinate efforts between clients, underwriters, and internal finance/operations teams to resolve premium-related issues.

Knowledge.

• Product/Service Expertise
• Client and Market understanding
• Commercial & Contract Knowledge
• Internal Navigation & Governance Knowledge
• Relationship and Communication Skills
• Analytical & Data Literacy
• Organizational and Cultural Knowledge

Skills and Attributes.

• Client – Focused but control aware
• Accountable, persistent and organized
• Numerate and detail-conscious
• A clear communicator and trusted influencer
• Resilient, honest and Improvement/innovative minded

Experience.

• Core Broking & Client Facing Experience
• Technical Insurance/Reinsurance Experience
• Premium, Billing & Accounting Experience
• Governance, Compliance & Controls Experience
• Stakeholder & Escalation Experience
• Data and Reporting Experience
• Relationship and Client Management Experience