Hot Jobs at takealot.com

Requirements:

Qualifications & Experience:

• Degree in Engineer (Industrial)

The skills we need:

• Computer Literacy
• Strong Attention to Detail
• Strong written and verbal communication skills.
• Time management and ability to manage multiple projects simultaneously.
• MS Office Suite (Word, Excel, PowerPoint).
• Data interpretation and presentation.
• Understanding of socioeconomic and public policy issues.

Key responsibilities:

• Collect, analyse, interpret, and present operational data to support decision-making and continuous improvement.
• Contribute to the planning, coordination, and execution of engineering and operational projects in a fast-paced e-commerce environment.
• Prepare clear reports, dashboards, and presentations to communicate findings, insights, and recommendations to stakeholders.
• Work collaboratively with cross-functional teams including Operations, Supply Chain, Logistics, IT, Facilities, and Health & Safety.
• Support the development, review, and maintenance of standard operating procedures (SOPs) and process documentation.
• Monitor operational performance against key performance indicators (KPIs) and assist in identifying improvement opportunities and corrective actions.
• Participate in problem-solving initiatives by identifying root causes, proposing practical solutions, and supporting implementation.

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Qualifications & Experience:

• A Bachelor’s Degree in Bsc Industrial Engineering or a related field.

The skills we need:

• Computer Literacy
• Strong Attention to Detail
• Systems engineering and integration
• Process engineering and process improvement
• Operations research (linear programming, simulation, optimisation)
• Industrial systems design and analysis

Key responsibilities:

• Develop operational dashboards using data visualisation tools, perform statistical analysis on warehouse performance metrics, assist in data integration projects, and create data tables for business intelligence reporting
• Support cross-functional teams with data-driven insights and recommendations throughout the rotation
• Assist in WMS maintenance activities, support user management and system access controls, contribute to report building and system testing protocols, and participate in system process design improvements
• Support equipment and infrastructure procurement processes, assist in creating CAD drawings and technical designs, coordinate with external contractors, and contribute to project management activities including procurement documentation and payment processing
• Apply engineering principles to facility layout optimisation and equipment selection
• Develop and maintain Standard Operating Procedures (SOPs), contribute to training program design and implementation, support process design and rollout initiatives, participate in train-the-trainer programs, and conduct process audits
• Lead process improvement projects using lean methodologies and industrial engineering principles
• Build comprehensive understanding of warehouse operations from data analytics through to process implementation

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Qualifications & Experience:

• A Bachelor’s Degree in Industrial Engineering or a relevant field

The skills we need:

• Computer Literacy
• Strong Attention to Detail
• Understanding of industrial engineering principles and methods (work study, process improvement, operations management).
• Strong quantitative and qualitative analytical skills.
• Ability to identify bottlenecks and develop solutions to improve efficiency.
• Critical thinking and decision-making under pressure.

Key responsibilities:

• Support the development and implementation of trade and operational strategies
• Analyse data to identify efficiencies, trends, and improvement opportunities
• Assist with process optimization and performance measurement initiatives
• Collaborate with cross-functional teams to support strategic decision-making

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Qualifications & Experience:

• A Bachelor’s degree in Industrial Engineering, or a related field.

The skills we need:

• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Excel and data analysis
• Basic knowledge of process improvement methodologies (Lean, Six Sigma advantageous)
• Excellent communication and presentation skills
• Detail-oriented with strong organisational skills
• Ability to work independently and as part of a team

Key responsibilities:

• Identify opportunities for process optimisation within marketplace operations
• Conduct data analysis to support continuous improvement initiatives
• Map current state processes and design future state improvements
• Support implementation of process enhancements and monitor their effectiveness
• Collect, analyse, and interpret marketplace performance data
• Create reports and dashboards to track key performance indicators
• Identify trends and patterns that inform improvement recommendations
• Assist in planning and executing continuous improvement projects
• Coordinate with cross-functional teams on improvement initiatives
• Document processes, procedures, and project outcomes
• Support change management activities related to process improvements

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Qualifications & Experience:

• A bachelor’s degree in Marketing or an equivalent discipline

The skills we need:

• Strong written and verbal communication skills.
• Creativity in developing content, ideas, and marketing concepts.
• Basic understanding of digital marketing tools and platforms (e.g., social media channels, Google Analytics, email marketing tools).
• Ability to work collaboratively in a fast-paced environment
• Ability to analyse data and interpret consumer insights.
• Good organisational and time-management skills.
• Comfortable working with Microsoft Office Suite and/or Google Workspace tools.

Key responsibilities:

• Own, update and maintain the promotional calendar for TakealotMORE initiatives.
• Briefing and operational management and coordinating of the various campaigns.
• Liaise with partner marketing teams for joint campaigns.
• Conceptualising, implementing and management of ongoing promotional marketing campaigns to drive adoption and retention for TakealotMORE. 
• Work closely with the merchandising team to improve customer conversion within TakealotMORE customer journeys.
• Drive new feature launches and create sustained always-on educational content on product features and differentiators.
• Engagement with the brand team on through the line Takealot and Mr D campaigns.
• Engagement with the social media team on monthly content planning and preparation, as well as paid influencer partnerships
• Work with internal specialist teams on creating and implementing performance media and CRM strategies to grow TakealotMORE
• Monthly, Weekly, and daily reporting of campaign and promo performance
• Act as the key contact for day-to-day for internal teams (eg. Brand teams, Merchandise teams).
• Perform regular competitor reviews & analyses and relay key findings.
• Ensure that relevant teams are briefed and updated on any activity that may impact their areas (eg. Merch, CRM, Social, etc)

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Your responsibilities will include:

 Supporting the Inbound Supply Chain Operations team with:

• Providing high quality data and process analysis to the Supply Chain Operations team to identify problem areas and suggest improvements.
• Investigating system performance issues and identifying on opportunities for improvement to inbound systems
• Managing a team of Technical Support Specialists and providing technical support for both internal and external stakeholders
• Creating and maintaining operational reports on Looker, Looker Studio, DataForm, data pipelines and bespoke solutions
• Administration of inbound supply chain systems, primarily focused on managing day to day capacities for inbound delivery bookings.
• Providing User Acceptance Testing for inbound system changes and EDI integrations with external stakeholders

Qualifications:

• 3 years technical knowledge of system workflows and integrations
• 3 years’ experience as an analyst (business analyst, data analyst, system analyst) - in the Supply Chain and Retail Industry or similar
  advantageous
• Basic SQL
• NQF7 or final year

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Qualifications & Experience:

• A Bachelor’s degree in Economics, Business Management, Project Management

The skills we need:

• Strong analytical abilities and attention to detail
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Excel, Google Sheets (vlookups, pivots, data validation, etc.), Google Workspace
• Effective time-management and organizational skills
• Proactive, hands-on, and able to work collaboratively in a fast-paced environment

Key responsibilities:

• Provide comprehensive operational and administrative support to ensure seamless execution of the Personal Shopper Programme.
• Monitor daily operations, proactively identify bottlenecks, and drive improvements in processes, documentation, and knowledge sharing.
• Prepare and maintain accurate records in spreadsheets and internal tools, ensuring data integrity.
• Compile, analyse, and report on operational and performance data using Excel/Google Sheets, Looker, and (optionally) Salesforce.
• Work cross-functionally to identify and close service or knowledge gaps, elevating both Personal Shopper experience and business results.

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What You’ll Be Building

• As a Senior Developer at Mr D, you’ll architect and develop systems that handle millions of transactions and solve complex technical challenges at scale. You’ll work on everything that fuels the Mr D experience with the freedom to explore new technologies and interesting patterns.
• You’ll be designing and maintaining secure, scalable APIs, developing distributed backend systems with stateless architectures, and working with event streaming technologies. From containerized microservices to cloud-native solutions, you’ll be at the forefront of modern software engineering.

What We’re Looking For

Technical Foundation

• We need someone with a thorough understanding of computer science fundamentals, object oriented concepts, data structures, and algorithms.
•  Your Bachelor’s Degree in Computer Science, Mathematics, Engineering, or related field (or equivalent experience) should be backed by 5+ years of hands-on Software Development experience.

Core Technical Skills

• Python & *nix expertise - You’re comfortable in Unix/Linux environments and passionate about Python development
• Distributed Systems - Experience developing distributed backend systems and stateless architectures
• API Design - Proven ability to design and maintain secure and scalable APIs
• Data & Streaming - Hands-on experience with event streaming, relational & non-relational datastores
• Cloud & Containers - Experience with containerization and cloud service providers

Nice-to-Have Experience

• AWS Cloud technologies for scalable, cloud-native solutions
• Version Control with GIT for collaborative development
• Database Technologies: PostgreSQL, DynamoDB, Elastic, Redis
• Event Streaming: Kafka for real-time data processing
• Orchestration: Docker and Kubernetes for container management

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Your responsibilities will include:

• Supporting the Retail Media team with digital design executions for all retail media solutions including display banners, video, CRM and more
• Keeping abreast of advancements in new technologies and techniques, contemporary trends in design to deliver cutting edge work.
• Brainstorming and conceptualizing ideas as well as storyboarding.
• Participating in idea sessions to share new design perspectives and ideas.
• Adding effects/elements to enhance motion graphics.
• Creation of Retail Media Go-to-market materials (Pitchdecks, Flyers, Social posts etc)
• Working collaboratively with the design team, broader Marketing team & the Retail and Promotions departments.
• Consistently delivering work on time.
• Working within the brand CI and templates.
• Working quickly and efficiently with exceptional attention to detail
• Implementing and delivering on feedback from senior management and peers.
• Improving the design & retail media collaboration through process documentation and prioritization

Qualification & Experience:

• Bachelor’s Degree or Diploma in Graphic Design
• 3- 5 years’ experience in Graphic Design
• Excellent self-management and communication skills
• Visual effects/ After effects or any other animation/video program knowledge advantageous
• Great Adobe Photoshop & Illustrator skills
• Good understanding of digital and mobile design principles 
• An understanding of typography, colour, composition and how these elements work together for a design solution
• Understand the importance of brand design

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Your responsibilities will include:

• Develop a comprehensive Homeware Hards (Kitchen & Dining strategy/plan to drive growth across the department in sales, brands, suppliers and new product listings
• Plan to develop and drive growth across the department in sales, brands, suppliers and new product listings
• Drive innovation by sourcing and prioritizing new brands and suppliers according to this growth plan and in line with market trends and consumer demand 
• Deliver against key financial and service level performance indicators within the department (sales, margin, listings availability, stock cover etc.)
• Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLAs
• Develop a promotional programme, source great deals and manage site merchandising for the department
• Support the operations team in delivering a world-class customer experience – monitor department returns, support the customer service team on product queries and resolving any customer complaints.
• Manage stock and availability (including replenishment orders, stock cover)
• Deliver on customer experience within the department (ensuring products are delivered on time, supplier terms are aligned, product quality is managed etc.)

Qualification & Experience:

• 5 years related retail buying / commerce / e-commerce experience.
• Experience in Kitchen/Homeware hards
• National Diploma / Bachelor's Degree (Business Science or Commerce degree preferable).
• If the Degree / Diploma qualification requirement isn't met, at least 8 years related retail / commerce / e-commerce experience will be required.
• Strong commercial acumen.
• Existing industry networks a significant plus.

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Your responsibilities will include:

• Generate, maintain and distribute forecasts for replenishment items including seasonal trends and promotional plans based on respective portfolio 
• Manage stock levels in line with model stock requirements through the implementation of accurate min/max levels, safety stock, relevant ADU horizons and related demand signals.
• Ensure availability across all locations through effective use of just in time ordering, MOV’s and SIBT management. 
• Conduct root-cause analysis on stock-outs and overstocking, and drive corrective actions with supply chain and commercial team 
• Report on and review supplier lead times, fill rates, and order accuracy, and implement action plans to improve performance. 
• Manage planning parameters in ERP or planning systems, including supplier lead time updates, and replenishment frequencies based on performance. 
• Proactively manage constraints like DC capacity and delivery schedules. 
• Drive continuous improvement initiatives to enhance replenishment efficiency, planning accuracy, and supplier collaboration.
• Benchmark replenishment KPIs against industry standards and internal targets (e.g., fill rate, inventory turnover, stock availability). 

Qualifications and Experience:

• BCom / BTech / NDip (Commercial, Engineering or similar degree)
• Minimum of 2 years’ experience in Supply Chain, analytics, or planning in relevant industries.
• High level of proficiency with MS Office packages with proven advanced proficiency in Excel
• Experience in the retail industry is beneficial
• Experience with ERP systems or planning software (e.g., SAP, Oracle, Blue Yonder, Relex, Netstock) highly advantageous
• Familiarity with inventory planning concepts such as ABC/XYZ classification, service level planning, and demand variability analysis.
• Exposure to collaborative planning with suppliers is a plus.

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Your responsibilities will include:

Payroll Management:

• Manage an end-to-end payroll service.
• Ensure accurate calculation of salaries, overtime, bonuses, commissions, deductions and any other payroll related payment. 
• Provide an accurate, timely and compliant company payroll services
• Develop and direct the preparation of payroll and related reports
• Manage payroll schedules and ensure timely payment to all employees
• Provide specialised payroll and deduction information and assistance as required
• Ensure compliance with all applicable laws, regulations and requirements.
• Manage the development and implementation of all Payroll related policies and procedures. 
• Ensure accurate payroll reporting. 
• Assist the Group CFO and CFOs of BU’s by reporting on variances on payroll input and data.
• Respond to payroll related questions or needs regarding compliance or regulations utilising payroll resources available
• Ensure the resolution of all payroll related issues utilizing payroll policies and procedures. 
• Participate in the annual increase process in collaboration with the Analytics team.
• Implement the annual salary increases.
• Establish/maintain employee records that relate to payroll and ensure that they are accurately filed and available to the HR team. 
• Maintaining and storing of payroll data, providing the system that safeguard the payroll data and documentation. 

Payroll System Management:

• Manages the payroll system and reviews enhancements/changes for development and implementation in the business.
• Review and amend payroll processes, policies and procedures as required within a changing environment.

Benefits Management:

• Manage the development, implementation and administration of all Employee benefits for the Group.
• Manage the development and implementation of benefits policies and procedures
• Manage the relationship with benefits service providers as required.
• Ensure that all benefits comply with legal requirements.
• Conduct an annual review on rates and application and ensure that best practice is maintained. 

Compliance and Reporting:

• Manage the annual internal and external payroll and related audits. 
• Assist in providing documentation and reports to internal and external sources during the annual audit process.
• Ensure accuracy of legislative reporting of all employees in all required reports.
• Create ad hoc reports for HR, Finance and Exco within designated HRIS/Payroll system as and when required
• Responsible for all legislative reporting involving payroll and benefits related matters. 
• Resolve complex employee requests and perform internal control responsibilities.
• Upon request, assist in gathering payroll data for inclusion in financial statements. 
• Researching and preparing special reports for management.
• Manage the COIDA relationship with the selected service provider and administer the audit for the Group.
• Report on payroll metrics, provide insights and make corrective recommendations. 

Leadership:

• Manage and lead the team of payroll officers 
• Train and mentor, the Payroll Officers and suggest training intervention to upskill and develop them to keep relevant at all times.
• Train HR team members in specific areas of payroll, benefits and reporting.

Qualification & Experience:

• Degree or Advanced Diploma in an HR/Financial-related field.
• A minimum of 7-10 years payroll experience that include benefits administration. 
• Knowledge of Payspace or other payroll systems.
• 3-4 years’ experience leading a payroll/finance team.
• Advanced Excel (V-lookups, pivot tables and graphs) /Google suite 
• Finance experience will be an added advantage.
• Reporting experience.
• Benefits management and administration.1

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Key Responsibilities:

• Design, develop, and maintain our state-of-the-art Warehouse Management System, enhancing its functionality and performance.
• Work closely with cross-functional teams including product management, operations, and IT to gather requirements and deliver solutions.
• Integrate the WMS with other business systems and third-party applications, ensuring seamless data flow and interoperability.
• Analyse complex system requirements and troubleshoot issues to ensure optimal system performance and reliability.
• Create and maintain comprehensive documentation for software design, implementation, and testing processes.
• Write clean, scalable, and efficient code, and conduct thorough unit and integration testing to ensure high- improve skills and contribute to the team's growth.

Qualifications & Experience:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field
• 3-5 years of hands-on experience in software development using C#, with a focus on warehouse management or logistics systems being preferable
• Experience with Microsoft SQL Server and ORM Frameworks
• Experience using ASP.NET Core MVC and React web frameworks
• Experience with web technologies (HTML, CSS, JavaScript and Typescript)
• Experience with mobile development
• Understanding of RESTful API design and integration

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Your responsibilities will include:

• Generating campaigns and brand communications that create an enduring, consistent & engaging brand message, grow brand equity, consistently present our brand’s reputation positively in the competitive retail and e-commerce marketplace, and drive growth through a razor-sharp focus on our customer.
• Support Senior Brand Manager on coordination and execution of all multi-channel campaigns, working closely with external advertising & media planning agencies to execute the annual Brand & Communications strategy that delivers consistent on-brand messaging through all communication touch-points.
• Take the lead on coordinating the execution of partnership-led marketing campaigns,activation events and projects (Anchor Promotions, Brand Campaigns, Tactical Campaigns, Events and Sponsorship where necessary) keeping marketing channel managers aligned to deliver a consistent brand message and coordinating post-campaign reporting to analyse results
• Responsible for assisting the Senior Brand Manager with TakealotMORE campaigns, planning and overseeing execution thereof“ marketing input.
• Work closely with the Social Media, Content and Category Marketing teams where applicable to ensure the brand remains relevant and top of mind by leveraging consumer agenda and marketing trends to increase brand equity. Oversee content calendars across all channels and analytical reporting to ensure brand targets are met, implementing brand performance-based metrics to establish consistent positive customer engagement across all touchpoints.
• Assist the Senior Brand Manager with collating results & sharing reports post campaigns to measure the effectiveness highlighting areas of weaknesses or conflicting messages with tangible steps to improve
• Project management & coordination of brand extension projects: such as TakealotMORE, key partnerships and New Area expansions Developing brand identities, strategies and go-to-market campaign ideas for new businesses.
• Working closely with the Senior Brand Manager and other divisions (e.g.Creative Studio, Sales Marketplace,operations, etc) as required to manage all aspects to ensure the correct briefing, approvals and sign off are obtained before the campaign goes live. Developing and sustaining strong working relationships with all brand stakeholders, from CEO to Customer Service agents

Qualifications:

• Bachelor’s Degree in Marketing, Advertising, Business Studies or related field
• A minimum of 3 years' experience in-house in a brand marketing team - ideally as a brand manager.
• Expert knowledge about marketing and related subjects (advertising, market research, consumer behavior, marketing analytics) culled from years of hands-on experience in the industry and in the marketing field
• Experience in identifying target audiences and devising campaigns that engage, inform and motivate.

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Your responsibilities will include:

• Driving the adoption and usage of Takealot’s self-service advertising platform for Sponsored Advertising; by Marketplace sellers
• For self-service, analyse sales metrics and advertising data to identify trends and areas for improvement.
• Provide sellers with clear, data-driven insights and recommendations.
• Build media plans for top-tier spending sellers and identify opportunities for upselling additional services or advertising solutions.
• Coordinate the collection of assets needed for designers to create and execute campaigns.
• Manage the integration of all booked advertising campaigns into the marketing calendar, ensuring they are communicated to retail marketing managers and delivered effectively and on schedule.
• Supervise billing and payment processes to ensure accuracy and timeliness.
• Monitor campaign performance through tracking reports, share results with clients, and maintain a portfolio documenting campaign execution.
• Consistently meet and surpass advertising sales targets for the platform
• Assist in development of promotional material and content to encourage adoption of the platform by Marketplace Sellers
• Provide support to Marketplace Account Managers to encourage usage of the advertising platform by their Key Accounts and problem solve issues with these accounts
• Implement new seller acquisition strategies
• Collect feedback from sellers about the advertising platform and provide useful insights to further enhance the platform
• Collaborate with the CRM team to build case studies of the successful usage of the tools and develop material for sellers to drive adoption/retention/growth
• Contribute to the development and/or hosting of educational webinars to train users on performance metrics, insights, and how to drive greater results
• Escalate any operational platform issues to the technical teams to resolve

Qualification, Competencies & Experience:

• Bachelor's Degree or Advanced Diploma
• If the degree/diploma qualification requirement isn’t met, at least 5 years of account management experience/exposure (through projects or responsibilities) will be required
• 3 years experience in B2B software or advertising sales (account management)
• Digital Marketing, Advertising and Sales experience (must have)
• E-Commerce experience is advantageous but not required
• Demonstrated ability to consistently achieve sales targets
• Strong track record of internal and external relationship management

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Your responsibilities will include:

Strategic Creative Leadership: 

• Define and own the overarching creative strategy and direction, ensuring alignment with the company's business objectives and CMO's vision. 
• Develop a deep understanding of the brand's ethos, tone, and visual identity across a variety of services (restaurants, food, groceries, retailers, etc.). 
• Leverage user insights and market trends to evolve the creative approach, ensuring all outputs are customer-centric and innovative. 
• Maintain consistency and clarity of storytelling across all channels, including app assets, advertisements, email campaigns, social media, and more. 

Team Leadership & Management: 

• Build, mentor, and inspire a multidisciplinary team of talent (designers, copywriters, content producers, videographers, etc.). 
• Foster a collaborative environment that encourages creativity while meeting deadlines and business goals. 
• Implement processes and workflows to optimize team efficiency and high-quality output. 

Creative Project Delivery: 

• Oversee all creative studio projects, ensuring objectives, deadlines, and budgets are met. 
• Bring to life cross-functional campaigns, including seasonal promotions and localised activations, that cater to brand merchants and customers. 
• Champion innovative ideas that improve customer acquisition, engagement, and retention. 
• Maintain a focus on user experience within the app, translating brand ideas into seamless UI/UX designs. 

Collaboration and Stakeholder Management: 

• Partner with marketing, product, business development, and operations teams to understand needs and set creative priorities. 
• Work closely with the CMO to ensure the creative strategy is aligned with overall marketing goals. 
• Present creative concepts and ideas to senior leadership and gain buy-in for strategic initiatives.
• Collaborate & co-create with external agencies on key campaigns/projects 

Analytical Oversight: 

• Monitor the performance of creative campaigns and pivot strategies as needed to achieve KPIs (engagement, downloads, retention, revenue). 
• Utilize data, A/B testing, and performance analytics to fine-tune creative approaches for ROI improvement. 

Brand Oversight: 

• Be the guardian of the brand image, ensuring all creative outputs adhere to brand guidelines and values. 
• Drive campaigns that resonate locally and maintain brand integrity. 

Qualifications:

• A bachelor’s degree or advanced diploma in advertising, marketing, communications, design, or a related field.
• 7-10 (Min) years of experience in creative leadership roles, preferably within fast-paced industries such as creative agency, tech, e-commerce, or on-demand services. 
• Proven track record of leading and scaling creative teams in a digital-first environment. 
• Deep understanding of customer journey touchpoints within an app-based business model. 
• Experience managing campaigns for food, grocery, retail, and lifestyle brands is a bonus.
• Expertise in creative disciplines like graphic design, video production, copywriting, and UI/UX design.
• Strong proficiency in creative tools and platforms (e.g., Adobe Creative Suite, Figma, Asana,etc.). 
• Familiarity with marketing tech stacks, A/B testing software, and analytics platforms is a plus.
• A proven track record of incorporating and sustaining AI tools into the creative process.

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Your responsibilities will include:

• Support the Advertising Sales team with data-driven analysis and insights, to facilitate the growth of the merchant advertiser’s base
• Leverage data from multiple internal and external sources and industry leading Marketing research methodologies to generate actionable insights. Inclusive of media and creative planning, strategy development, and performance optimization, the focus is to inform where value can be maximized for our clients.
• Analyze data to extract insights that inform strategic planning and campaign optimization, taking part in preparation and presentation during quarterly performance and annual strategy planning sessions.
• Perform statistical analyses to identify trends, correlations, and patterns in consumer behavior, market dynamics, and campaign performance.
• Utilize predictive modeling and other advanced analytical techniques to forecast future performance and potential outcomes of strategic decisions.
• Craft clear, concise narratives from data findings, using visualizations and charts to enhance understanding and impact.
• Engage with clients during presentations to address questions, provide clarity, and offer deeper context for the insights provided. Use storytelling techniques to frame insights within a narrative that highlights their strategic significance and potential impact on client
• objectives.
• Support the Product team aiding progress on the business priority projects.
• Work with the Business Intelligence team by defining the specifications of dashboards for reporting and data analysis.
• Market analysis including market research and competitor profiling; identifying best practices and opportunities.
• Own the reporting architecture and manage data integrity.
• Work cross-functionally with internal Marketing, Data monetization, the Advertising team.
• Strong understanding of business processes, acumen and interlinked relationships.
• Risk management of performance vs targets: Identify & quantify gaps and opportunities in order to meet & exceed targets.
• Identify opportunities for efficiency, automation, and process improvements in analytics workflows.

Qualifications:

• Bachelor’s degree required. Preferably degree in data analysis, data science, marketing or recent industry recognized qualifications
• 4+ year’s experience working in a marketing analytics, market research, digital marketing or an adjacent role, or retail commercial experience
• Fluent in English language (both verbal and written)
• eCommerce experience is preferred but not required

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Your mission, should you choose to accept it:

As a pivotal analytical partner, you will work closely with product managers and engineers to shape innovative features and technologies that elevate the customer experience and drive measurable impact. You will be both independently and jointly accountable for how we measure product performance, define success, and guide teams toward confident, data-informed decisions. Your insights will directly influence roadmap priorities, product iteration, and long-term strategy.

• Driving Product Innovation: Serve as the primary analytical counterpart to product teams, contributing critical insights that inform the development of cutting-edge features and help shape the future of our digital experience.
• Unlocking User Insights: Analyze user behavior and feedback to identify patterns, uncover friction points, and translate findings into actionable recommendations that improve product usability, engagement, and satisfaction.
• Defining Success: Design clear, scalable performance frameworks and KPIs that enable teams to track progress, evaluate product outcomes, and align efforts across disciplines.
• Scaling Experimentation: Build and champion experimentation frameworks, methodologies, and tools that empower product teams to test hypotheses rigorously and iterate with confidence.
• Fostering a Data-Centric Culture: Advocate for data-informed thinking across the organization, promoting best practices and ensuring that product decisions are consistently grounded in evidence and insight.

Qualifications and Experience:

• Bachelor’s Degree, BTech or Advanced Diploma in Information Systems, Computer Science, Mathematics, or Engineering and 3 years of experience in an Analyst or similar analytical role.
• In the event that you do not have a bachelor’s degree or an advanced diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 6 years of experience in an Analyst or similar analytical role.
• Proven Experience: 4+ years of hands-on experience as a Data Analyst or in a similar analytical role, ideally within a high-scale e-commerce or digital consumer product environment. Experience supporting product teams across key areas like search, navigation, PDP, cart, or checkout is a strong plus.
• Strategic & Commercial Acumen: Ability to connect the dots between data and business goals, bringing both technical depth and strategic thinking to stakeholder conversations. Comfortable collaborating with commercial, product, and UX teams to guide decision-making and maximize business impact.
• Behavioral Analytics: Demonstrated experience in analyzing onsite user behavior using tools like Google Analytics, Adobe Analytics, or Amplitude to surface actionable insights and track feature adoption and performance.
• Data Proficiency: 4+ years solid expertise in SQL for data extraction and transformation, working knowledge of Python for deeper analysis, modeling, or automation workflows.
• Experimentation Mastery: Strong understanding of A/B testing principles and methodologies, including statistical evaluation and test design. Experience working with experimentation platforms (e.g., Optimizely, Google Optimize, or internal tooling) and guiding teams in setting up and interpreting tests.
• Dashboarding & Data Visualization: Proficient in building and maintaining dashboards using tools such as Tableau, Looker, or Power BI to democratize access to key metrics and enable self-serve insights for stakeholders.
• Data Engineering Fluency: Familiarity with modern data workflows and orchestration tools such as Airflow, dbt, and BigQuery, with a strong understanding of data pipelines, version control (Git), and scalable analytics architecture.
• Communication & Influence: Excellent written and verbal communication skills, with the ability to simplify complex analysis for a variety of audiences. Comfortable presenting to stakeholders at all levels and advocating for data-informed decisions.
• Cross-Functional Collaboration: A team player who thrives in cross-functional environments and contributes actively to the broader Analytics or BI community. Skilled in supporting, challenging, and aligning stakeholders across product, design, engineering, and commercial teams.

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Your responsibilities will include:

• Creating, scheduling and sending CRM journeys that focus on supporting Retail, Marketplace and Advertising. This includes (but is not limited to) all campaigns sent via email, in-app and push notifications. This includes conceptualising the design and copy briefs.
• Executing CRM journeys and campaigns for Retail, Marketplace and Advertising, aimed at increasing customer acquisition, retention and lifetime value as well as preventing churn and increasing cross-sell and up-sell opportunities. This includes identifying relevant channels and key messaging.
• Crafting CRM campaigns aimed at increasing personalisation. This includes mapping out existing customer journeys as well as planning and setting up new lifecycle/triggered campaigns.
• Working closely with the CRM Manager to ensure campaigns are sent out on time, accurately reflect products on site and include relevant messaging. 
• Managing administrative tasks related to creating and managing the campaign briefing process, client liaison, conducting checks to ensure accurate and suitable rendering of direct channels across different platforms, coordinating approvals, sending of campaigns and supplying POEs.
• Optimising processes to streamline the briefing, creation and sending of CRM Journey Campaigns.
• Working with the Design and Brand teams to ensure content and design for the relevant CRM Journey campaigns are relevant and on brand.
• Monitoring and reporting on key CRM metrics related to CRM Journey campaigns, providing insights and recommendations for optimisation.
• Conducting A/B Tests to inform more effective CRM campaigns.
• Applying segmentation techniques to build appropriate email, push and in-app notification audiences to reach campaign objectives.
• Using liquid to build dynamic and personalised marketing campaigns.
• Researching and keeping the team abreast of email and CRM competitor activities, trends and best practices.
• Researching and keeping the team abreast of developments on the numerous platforms & programs we use to ensure that we are aligned with best practices.
• Designing and sending out surveys to customers at various touchpoints to capture relevant information about customer preferences, satisfaction levels, and experiences.

Qualification & Experience:

• A Diploma or Bachelor's degree in a relevant field such as Marketing or Business Management 
• 3+ years of experience in CRM or Email Marketing function.
• Experience in e-commerce or digital marketing
• Experience working with Braze or other CRM Marketing platforms
• Braze Certification is advantageous
• Experience in campaign reporting and analysis 
• Experience using liquid or other template languages (advantageous)
• Experience building triggered/lifecycle campaigns 
• Experience creating personalised marketing campaigns
• Experience project management tools like ASANA and JIRA
• A strong working knowledge of Google Sheets and Microsoft Excel is required
• Experience using BRAZE, ASANA, Email on Acid, Litmus (advantageous)

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Your responsibilities will include:

• Ensure effective campaign planning and execution, against set targets and budgets. 
• Manage the full life cycle involvement in digital advertising campaigns from enquiry stage to campaign completion. 
• This involves, but not limited to: Assist with proposals where necessary Booking of campaigns into Asana and check against marketing calendar Insertion order and contract completion; ensure work does not commence without signed insertion orders) Prompt buyers and suppliers for briefs, check stock, align on brief objectives 
• Liaise with client on creative assets; manage through to approval Liaise with clients on focus products, set up meetings etc
• Plan, project manage, schedule, and implement comprehensive all advertising campaigns to achieve established marketing objectives
• Compile POE once campaign is live on site 
• Compile Full Report - Send a detailed report to clients Once campaign has ended, 
• Work alongside the Performance campaign manager and Account managers on campaign strategies
• Evaluate non-performers and connect with publishers to enhance campaign Monitor on schedule delivery and find ways to optimize based on client's success metrics 
• Daily analysis of campaign performance and delivery Troubleshoot targeting issues, resolve any traffic issues and reconcile discrepancies 
• Schedule and book approved campaigns into Asana project management system, cross-referencing with the master calendars and google sheets
• Participate in Telethon sales drive monthly Develop and implement advertising comprehensive digital Advertising strategies to enhance brand awareness and achieve Advertising goals.
• Plan, execute, and monitor digital campaigns across various channels Collaborate with the marketing team to create compelling content aligned with the overall strategy. 
• Utilize analytics tools to track campaign performance, generate reports, and provide insights to improve future campaigns. 
• Stay updated on industry trends and best practices in digital marketing to suggest and implement innovative campaign ideas. 
• Ensure campaigns are delivered on time and within the allocated resources. 
• Coordinate with external agencies or vendors, when necessary, to support campaign objectives

Qualification & Experience:

• An advertising / marketing or related qualification (Higher Certificate).
• Minimum 2  years digital campaign management experience