Information & Communication Technology Manager (ICT Manager) (Internal/ External Advert) Hay18/D3 (North West) at NECSA

Job purpose:

• To manage and deliver an effective, secure and resilient Necsa Group’s ICT Infrastructure

Key Performance Areas

IT Infrastructure Management

• Manage the provision of hardware and software systems ensuring maximum security, reliability, and availability.
• Develop and implement an ITC Infrastructure Strategy that is it is fit-for-purpose and will enable business performance.
• Develop an Asset Management Plan, and its Life Cycle (procurement, deployment, maintenance and disposal) in line with the corporate Asset Management Policies.
• Develop the information and technical enterprise architecture and ensure that it is in line with best practices.
• Develop and implement ICT Infrastructure standards, guidelines and operational procedures in line with best practices & legislative requirements.
• Develop and implement the digital transformation plan.
• Implement a plan to enable the organisation to integrate and deliver new innovative business services through user-friendly and smart methodologies.
• Maintain all documentation for deployment, maintenance, upgrades, and problem-resolution activities & licensing.
• Transform and Consolidate the ICT Infrastructure Service to the point where it can deliver a single seamless quality service across the Group.
• Liaise with other functional managers and stakeholders to align Infrastructure Services with other processes and promote collaborative teamwork.

Project Management

• Manage the implementation of ICT infrastructure projects.
• Ensure that the projects are delivered on time, within budget and meet the required quality requirements.
• Provide meaningful support to the business and ensure that Information Technology is fully  leveraged as an enabler.
• Develop and manage a continuous service improvement plan for IT in relation to the current trends and ensure continuous improvement in the service delivered
• Ensure that ICT Infrastructure, solutions and systems are sourced and available as and when required by the business.
• Ensure Disaster Recovery, Business Continuity & Change controls are in place
• Monitor & provide progress reports as well as period Reports on all matters of the portfolio

Risk & Change Management

• Manage & Monitor systems access, review event logs, and report all suspicious activities.
• Ensure that a change control plan is implemented and that all processes are adhered to.
• Ensure disaster recovery and business continuity for the Infrastructure Service.
• Implement SHEQ requirements and ensure compliance.
• Ensure implementation and closure of all ICT infrastructure audit findings.

Financial Sustainability & Recovery

• Compile the ICT Infrastructure budget annually in line with business requirements and present it for approval by management,
• Manage infrastructure finance and procurement in line with IT Operational Plan against approved budget.
• Report on it monthly so as to ensure adherence to the approved budget.
• Manage cost recoveries for services rendered to internal and external clients.

People Management

• Ensure that all staff is trained, skilled and that their expertise is optimally applied so as to ensure a positive and productive working environment with healthy staff morale.
• Grow, mentor and upskill the team on technical and management skills.
• Communicate department goals and procedures to team members.
• Identify and resolve team conflict and eliminate challenges & obstacles affecting performance and morale.
• Carry out ongoing personnel management exercises to measure the set output and deliverables in line with Necsa Performance Management (contract & policy).

Requirements
KEY COMPETENCIES (Job Specific and Behavioural)

• Managing technical Team.
• Ability to work under pressure.
• Change Management.
• Team player.

KEY KNOWLEDGE & SKILLS

• Be able to coordinate the operations of an organization’s IT infrastructure unit to achieve set objectives.
• In-depth knowledge of servers and networks and both hard and software & IT security.
• Understanding of ICT governance frameworks and quality standards e.g. COBIT, ITIL & ISO standards.

QUALIFICATIONS AND EXPERIENCE

• A Bachelor’s degree (B-Tech) or similar NQF 7 qualification in Information Technology related field
• 6-8 years’ experience in an ICT environment of which three years should have been at the senior level with a proven track record of maintaining & maintaining ICT Infrastructure.

Closing date: 21 November 2025.