Information Analyst at Santam Insurance

What will make you successful in this role?

• Translate the IM strategy and SIMA/Board approved data policies & standards into data governance processes and develop/support the development of supporting process artefacts & mechanisms

• Assist Information Managers in performing impact assessment of policies and standards on Business Units 

• Define specifications for additional requirements and architectures to support data governance

• Assist BU/Divisional Information Managers and Information Governance Specialist in the development of data related solutions to improve their BU data quality and financial/operational performance.

• Support BU Information Managers in the identification of BU- and initiative specific data subject areas, data journeys, Data Owners and Data Stewards

• Stay current on industry practices and trends in the short-term insurance and digital environments and contribute innovative ideas and design of long-term, sustainable information related solutions

• Participate in quality assurance, User Acceptance Testing (UAT) as well as demos and training of new IM related solutions

• Support the Information Governance Specialist in driving data literacy initiatives, providing training and measuring the effectiveness

• Define/develop new reports for regulatory and financial reporting

• Identify and maintain data lineage and data catalogue

Qualification & Experience

•  Relevant Tertiary qualification or certificate/diploma in business/data analysis from an industry-recognised training institution

• Green Belt in Lean Six Sigma would be highly recommended

• DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended

• CBAP Certification will be advantageous

• 5 years relevant experience as a Business Analyst

• 3 years’ relevant experience in Data Analysis

• 3 years relevant experience as a Project Manager

• 2 years’ relevant experience in Business Process Management

• MS SQL knowledge and experience

• Experience in a short-term insurance environment would be advantageous

Knowledge & Skills

• Good requirements elicitation, workshop facilitation, conducting demos and communication with stakeholders skills

• Good understanding of systems development lifecycle (SDLC) and agile methodologies

• Very strong analytical and problem-solving ability

• Strong customer service orientation and collaborative interpersonal style

• Ability to work at the conceptual as well as detailed level

• Business acumen with thorough knowledge and understanding of business, process and technology environments

• Effective communication skills - both written and verbal - in business and technical terms, appropriately designed for the target audience

• Process Modelling

• Presentation skills

• Emotional Intelligence

• Interpersonal skills, to lead, influence and motivate

• Relationship building skills

• Independent research skills

• Pro-active, self-starter

• Computer literacy (MS Office, MS SQL)

Competencies

• Analytical Thinking

• Client Focus - building strong internal client relationships and delivering internal client-centric solutions

• Able to translate and share the direction, purpose and strategic goals of the organisation to engage and motivate others towards achieving these

• Adhering to principles and values (living the Santam Way)

• Attention to detail

• Business Analysis

• Collaborate - building partnerships and working collaboratively and inclusively with others to meet shared objectives

• Critical Thinking

• Cultivate Innovation - Creating new and better ways for the organisation to be successful, applying expertise and technology

• Data & Technology Literacy/Savvy

• Data Analytics

• Drives Results,  even under tough circumstances

• Effective Communication

• Execution Discipline

• Flexibility and Adaptability – Being resilient

• Insurance & Business Acumen

• Learning and researching

• Problem Solving

• Process Analysis

• Project Management

• Working with people – team player, influencer and leadership

Who are we:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.