Jobs at Santam Insurance

What will you do?

The Junior Intelligence Analyst needs to understand and interpret underwriting and claims transactions. 

The individual operating in this position must have the ability to continuously perform and multi-task with ease across all the following disciplines: 
underwriting, claims analysis and intelligence gathering to support the business.

KEY RESPONSIBILITIES
•    Analysis
•    Intelligence gathering Reporting on Group Intelligence Unit’s productivity
•    Client relationships

What will make you successful in this role?

QUALIFICATIONS AND EXPERIENCE
•    3-5 years’ experience in underwriting and/or claims 
•    Matric essential. An insuance qualification is recommended
•    Understanding data sources within Santam 

SKILLS AND KNOWLEDGE
•    Short term insurance knowledge 
•    Understanding Santam’s underwriting, claims and/or financial processes and systems
•    Strong analytical skills.
•    Good interpersonal skills.
•    Ability to balance between technical and interpersonal skills.
•    Computer literate – Microsoft package
•    Must be able to work independently or within a team.
•    Ability to apply conceptual, logical thinking and cognitive flexibility.
•    Ability to multi-task under constant pressure.
•    A probing mindset and passion to uncover the truth
•    The ability to gather intelligence through extensive online research and networking.
•    Actively contribute to sharing knowledge on processes and systems within the larger GIU team.
•    A basic understanding of Insurance knowledge and of potential business integrity risks (a.k.a. fraud risks) affecting the short-term insurance industry.
•    Working knowledge of relevant legislation and statutory regulations as well as keeping abreast of new developments and changes within the 
      short-term insurance and financial services industry.
•    An understanding of the Santam Group business operational environment and the short-term insurance industry in general.
•    A basic  understanding of business processes, risks and controls.
•    Good communication skills both written and verbal.

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Optimises work processes - Contributing independently
• Plans and aligns - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing independently
• Collaborates - Contributing independently
• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

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What will make you successful in this role?

• Translate the IM strategy and SIMA/Board approved data policies & standards into data governance processes and develop/support the development of supporting process artefacts & mechanisms

• Assist Information Managers in performing impact assessment of policies and standards on Business Units 

• Define specifications for additional requirements and architectures to support data governance

• Assist BU/Divisional Information Managers and Information Governance Specialist in the development of data related solutions to improve their BU data quality and financial/operational performance.

• Support BU Information Managers in the identification of BU- and initiative specific data subject areas, data journeys, Data Owners and Data Stewards

• Stay current on industry practices and trends in the short-term insurance and digital environments and contribute innovative ideas and design of long-term, sustainable information related solutions

• Participate in quality assurance, User Acceptance Testing (UAT) as well as demos and training of new IM related solutions

• Support the Information Governance Specialist in driving data literacy initiatives, providing training and measuring the effectiveness

• Define/develop new reports for regulatory and financial reporting

• Identify and maintain data lineage and data catalogue

Qualification & Experience

•  Relevant Tertiary qualification or certificate/diploma in business/data analysis from an industry-recognised training institution

• Green Belt in Lean Six Sigma would be highly recommended

• DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended

• CBAP Certification will be advantageous

• 5 years relevant experience as a Business Analyst

• 3 years’ relevant experience in Data Analysis

• 3 years relevant experience as a Project Manager

• 2 years’ relevant experience in Business Process Management

• MS SQL knowledge and experience

• Experience in a short-term insurance environment would be advantageous

Knowledge & Skills

• Good requirements elicitation, workshop facilitation, conducting demos and communication with stakeholders skills

• Good understanding of systems development lifecycle (SDLC) and agile methodologies

• Very strong analytical and problem-solving ability

• Strong customer service orientation and collaborative interpersonal style

• Ability to work at the conceptual as well as detailed level

• Business acumen with thorough knowledge and understanding of business, process and technology environments

• Effective communication skills - both written and verbal - in business and technical terms, appropriately designed for the target audience

• Process Modelling

• Presentation skills

• Emotional Intelligence

• Interpersonal skills, to lead, influence and motivate

• Relationship building skills

• Independent research skills

• Pro-active, self-starter

• Computer literacy (MS Office, MS SQL)

Competencies

• Analytical Thinking

• Client Focus - building strong internal client relationships and delivering internal client-centric solutions

• Able to translate and share the direction, purpose and strategic goals of the organisation to engage and motivate others towards achieving these

• Adhering to principles and values (living the Santam Way)

• Attention to detail

• Business Analysis

• Collaborate - building partnerships and working collaboratively and inclusively with others to meet shared objectives

• Critical Thinking

• Cultivate Innovation - Creating new and better ways for the organisation to be successful, applying expertise and technology

• Data & Technology Literacy/Savvy

• Data Analytics

• Drives Results,  even under tough circumstances

• Effective Communication

• Execution Discipline

• Flexibility and Adaptability – Being resilient

• Insurance & Business Acumen

• Learning and researching

• Problem Solving

• Process Analysis

• Project Management

• Working with people – team player, influencer and leadership

Who are we:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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What will make you successful in this role?

•    Preparation of timeous and accurate statutory financial statements.
•    Preparation of timeous and accurate monthly management reports.
•    Assistance with audit queries.
•    Assistance with ad hoc queries from Exco and business units.
•    Assistance with general ledger process.

QUALIFICATIONS AND EXPERIENCE

•    CA (SA)
•    Minimum 3 years financial services experience at a senior level; experience in the insurance industry on a senior level would be highly recommended.
•    Extensive financial accounting experience in complex technical environments, including group reporting experience.
•    Experience in financial management reporting.

KNOWLEDGE AND SKILLS 

•    Comprehensive and extensive knowledge of IFRS, including insurance accounting.
•    Insurance Act, Companies Act
•    Tax knowledge
•    Computer literate (Advanced Excel)
•    Knowledge of and experience with Hyperion Financial Management would be highly recommended. 
•    Knowledge and understanding of all legislation (Labour Relations Act, EE Act, Skills Development Act, BBBEE, BCEA, etc.) would be advantageous.
•    Strong numeracy and analytical skills
•    Results orientated and deadline driven
•    Capacity to operate in a high pressure environment
•    Critical thinking skills and an eye for detail
•    Problem solving
•    Financial and business acumen
•    Good communication skills
•    Keen interest in IFRS developments
•    Strong capability for research of a technical nature
•    Ability to manage diverse stakeholders

Personal Attributes

Communicates effectively - Contributing through others

Financial acumen - Contributing through others

Decision quality - Contributing through others

Optimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing through others

Collaborates - Contributing through others

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.