Information Communication Technology (ICT) Technician at BroadReach

The Sub-district ICT Technician ensures the maintenance and support of the CCMDD electronic system (SyNCH) across all allocated healthcare facilities and pick-up points in a Sub-district, enabling monthly and quarterly electronic patient prescription targets to be reached.

Key Accountabilities (included but not limited to)

In your role as a Sub-district ICT Technician you will be responsible for:

• Identifying gaps in healthcare facility staff ICT skills and knowledge
• Providing ongoing support and training at health facilities and PuPs to ensure optimal and consistent utilisation of the software system.
• Monitoring of the facilities’ use of the CCMDD software system and attending to any challenges and gaps by liaising closely with the provincial Helpdesk for support
• Ensure the optimum functioning of all equipment and software involved in the CCMDD software system;(laptop, tablets, scanners, internet browsers & connectivity)
• Providing adhoc, weekly, monthly, quarterly and or annual progress reports to the DOH and BroadReach Management and other relevant stakeholders regarding daily activities and progress against targets including reporting daily on Field Staff Effectiveness
• Attending and participating in all required meetings with the manager and district CCMDD meetings
• Reporting discrepancies in data at a patient level to the line Manager and district CCMDD M&E team
• Submitting a weekly/monthly planning schedule
• Submitting health facility and/or PuP visit attendance registers. Registers reflect the signature of the operational manager or designated official and/or PuP personnel to acknowledge visit, time spent at the health facility and work conducted for the day.
• Working closely with District Technical Advisor and Pharmacist to ensure the SyNCH is implemented and used appropriately in accordance with healthcare facility needs
• Supports Rx Solutions and any other system as required or determined by business needs
• Support the roll out of all community related online applications for the WBPHCOT

Qualifications

Essential qualifications

• An appropriate certificate, diploma or degree in Information Systems/Technology.
• Knowledge of the public health sector policies and procedures will be advantageous.

Knowledge

• At least 4 years’ experience in information systems in implementation activities, with emphasis on analysis, troubleshooting, and process flows.
• Information technology with advanced knowledge and experience in MS Office.
• Computer hardware and software management, reporting requirements, Public sector policies (added advantage)

Experience & Skills

• At least three (3) years` experience in a health setting
• Management experience

Skills

• Advanced computer literacy
• MS Excel
• MS Word
• MS Powerpoint
• Internet
• Hardware and software management
• Basic monitoring and evaluation (M&E) skills in data management and handling.
• Experience in the public health sector will be a strong recommendation.
• Experience in working in an NGO environment will be a recommendation.
• Ability to liaise with people at all levels of the health system in the district.
• Ability to analyse and interpret technical information.
• Basic knowledge of planning, adherence to project requirements and targets and reporting timelines.
• Capability to identify risks and issues, escalating those through to the applicable reporting structures.

Personal qualities & Behavioural competencies

• Communication skills (written & verbal)
• Report writing
• Good people and leadership skills
• Training skills

Personal qualities

• Dynamic, enthusiastic and proactive, good interpersonal skills with the ability to work as part of a team as well as work independently, excellent time management.
• Managing client relationships, ensuring participation from clients and designated service providers.

Behavioural Competencies

• Results orientation
• Analytical thinking
• Attention to detail
• Planning and organising
• Applying technical expertise

BroadReach Culture Cornerstones

• We serve a mission greater than ourselves
• We do better everyday
• We are solutions driven not problem focused
• We turn all customers into raving fans