Information Communication Technology Intern x 3 Ref: AgriS1102/2024 at Agriseta

KEY PERFORMANCE AREA - FUNCTIONAL OUTPUTS / ACTIONS

• Providing the first level of internal IT support for AgriSETA end-users
• Handling of all verbal, e-mail, and phone queries, and ensuring these queries are logged
• Log calls on the call logging system (Helpdesk) and maintains full documentation
• Solve desktop hardware/software problems and provide ongoing support for staff
• Provide functional support for assigned departments or areas and assist technology users with basic problems and training needs
• Install standard hardware, software, and upgrades
• Perform basic system management and routine security administration, including updating endpoint devices
• Gain a working knowledge of system commands, utilities, and operations
• Identify, research, and recommend resolutions of technical problems and perform routine repairs under the guidance of senior technical support representatives
• Identify and report areas for product improvement or needs for new products
• Refer more complex problems to higher level technical support representatives
• Maintain, update, and keep the department or area computer/inventory tracking system current
• Assist with Cyber security awareness campaigns
• Assist to remediate ICT vulnerabilities detected
• Participate in the implementation, monitoring, and upgrading of computer anti-virus and malware protection systems.
• Assists with ICT risks, ICT Projects and ICT Governance/Operations Management

 Ad HOC

• Any other duties which may be assigned from time to time by the Manager 

Minimum Qualification and Experience

• National Diploma/ NQF level 6 in Information Technology /
• Certification in A+, N+, and MCSE/Microsoft Azure Fundamentals No working experience required.
• ITIL and COBIT foundation certification will be added advantage