Information Governance Specialist at Santam Insurance

What will you do?

A position for an Information Governance Specialist exists in the Data Office team, based at Santam Bellville (Cape Town) offices.

• This role will be reporting to the Chief Data Officer (CDO) and responsible for establishing, maintaining, and coordinating the implementation of the Information Management (IM) agenda of the Santam Group. 
• We are looking for an individual with experience in data and information project management, data tools (Cloudera, Hadoop, ETL, Qlikview, Tableau), data architecture and data quality governance.  
• They will drive the resolution of complex data and information issues across Business Units (BUs), therefore, they need to understand and continuously seek to build knowledge of the Santam Group landscape and how & where data and information are generated, used and shared across teams and external parties. 
• The person fulfilling this role will also guide and oversee the Business Unit Information Managers in the contextualisation and adoption of policies, standards, and processes across the Santam Group. 
• The Information Governance Specialist must also have a keen sense of the day-to-day operations required to run a Data Office as they will be responsible for ensuring proper administration of data and information governance in the form of authoring reports  for governing bodies on the status of data and information management, tracking action items/initiatives, maintaining decisions logs, developing and maintaining the data catalogue and designing dashboards.

What will make you successful in this role?

• Develop and drive implementation of an Information Management and Data Governance strategy for the Santam group.
• Ensure alignment between forums, committees and functions on initiatives, error resolution, and policies and standards.
• Develop and maintain IM metrics & measures, tracking the progress of IM initiatives & roadmap against the plan, and reporting progress to relevant forums 
• Oversee the implementation of relevant policies and standards by the Information Managers through providing clear guidance, coaching, standardised messaging, templates, processes and compliance monitoring.
• Manage the administration of forums, i.e. meeting pack creation and distribution, minute taking, and action item follow up.
• Prepare routine and ad hoc reports for the Data Office, including Santam Board & Subcommittee and Sanlam Group reporting.
• Ensure the integration and automation of data incident management process into existing incident management tools for the logging, resolution, and report maintenance of  Data Office issue logs.
• Oversee and report on project portfolio (IM projects and Project Management Office projects with data impact) and ensure compliance to the data governance framework and project / scrum methodologies.
• Guide and drive data literacy improvement and the change management curve of Data Owners, Data Stewards and the Information Managers.
• Oversee the development and maintenance of IM processes and developing artefacts & mechanisms to operationalise IM processes, including data quality improvement using data tools (Cloudera, Hadoop, ETL, Qlikview, Tableau).
• Guide and oversee Information Managers with the definition of data quality, security and accessibility requirements and the resolution of data issues that do not meet defined requirements using data tools (Cloudera, Hadoop, ETL, Qlikview, Tableau).
• Ensure that projects for implementation of new systems and/or applications utilise appropriate data tools and adhere to data architecture and data governance frameworks.

Qualifications

• Relevant bachelor’s degree and post graduate qualification
• Certified Data Architect would be highly recommended
• Project Management / Scrum Certification would be highly recommended
• DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended
• MS SQL knowledge advantageous
• Business Process knowledge/qualification advantageous

Knowledge and Experience

Minimum requirement of:

• 7 years experience in IT and/or data governance/management on a senior level
• 7 years relevant experience in managing significant change initiatives 
• 4 years relevant experience as a Project Manager/Lead in data-related projects
• 4 years’ relevant experience in Business Process Management
• 3 years relevant experience and operational skills in data/ information governance
• 3 years experience in data quality management, operations and tools
• Experience in the use of Jira and Confluence will be advantageous
• Experience in a short-term insurance environment would be highly recommended

Skills

• Strong organisational and project management skills
• Very strong analytical skills
• Excellent verbal and written communication skills, and the ability to communicate effectively at all levels
• Interpersonal skills, to lead, influence and motivate 
• People management and relationship building skills
• Problem-solving skills – the ability to identify problems and finding/developing/facilitating solutions
• Independent research skills
• Pro-active, self-starter
• Presentation skills
• Stakeholder Management
• Computer literacy (MS Office); Jira and Confluence skills advantageous
• Emotional intelligence

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others