Information Governance Specialist at Santam Insurance

What will you do?
A position for an Information Analyst exists in the Santam Re Operations team, based at Santam Re’s Bellville (Cape Town) offices.

This role will be responsible for supporting the Information Governance Specialist and the Business Unit (BU) Information Managers across the Santam Group in operationalising, troubleshooting and improving data governance processes, and recommend & support the implementation of data and information enhancement initiatives. 
We are looking for an individual with experience in translating information strategy and policies & standards into processes, including creating the artefacts & mechanisms to enable process operationalisation.
They will assist in the development of data related solutions to improve the BU data quality and financial/operational performance. This includes analysing business processes & determining how they can be improved or better supported by data and defining specifications of required reports and dashboards to monitor data quality.
The person fulfilling this role will also define/develop new reports for regulatory and financial reporting and will be responsible for identifying and maintaining data lineage and the data catalogue.

What will make you successful in this role?
PRINCIPLE ACCOUNTABILITIES INCLUDE: 

• Translate the IM strategy and SIMA/Board approved data policies & standards into data governance processes and develop/support the development of supporting process artefacts & mechanisms
• Assist Information Managers in performing impact assessment of policies and standards on Business Units  
• Define specifications for additional requirements and architectures to support data governance
• Assist BU/Divisional Information Managers and Information Governance Specialist in the development of data related solutions to improve their BU data quality and financial/operational performance.
• Support BU Information Managers in the identification of BU- and initiative specific data subject areas, data journeys, Data Owners and Data Stewards
• Stay current on industry practices and trends in the short-term insurance and digital environments and contribute innovative ideas and design of long-term, sustainable information related solutions
• Participate in quality assurance, User Acceptance Testing (UAT) as well as demos and training of new IM related solutions
• Support the Information Governance Specialist in driving data literacy initiatives, providing training and measuring the effectiveness 
• Define/develop new reports for regulatory and financial reporting
• Identify and maintain data lineage and data catalogue

Qualification and Experience

• Relevant Tertiary qualification or certificate/diploma in business/data analysis from an industry-recognised training institution
• Green Belt in Lean Six Sigma would be highly recommended
• DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended
• CBAP Certification will be advantageous
• 5 years relevant experience as a Business Analyst
• 3 years’ relevant experience in Data Analysis
• 3 years relevant experience as a Project Manager
• 2 years’ relevant experience in Business Process Management
• MS SQL knowledge and experience 
• Experience in a short-term insurance environment would be advantageous

Knowledge and Skills

• Good requirements elicitation, workshop facilitation, conducting demos and communication with stakeholders skills
• Good understanding of systems development lifecycle (SDLC) and agile methodologies 
• Very strong analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Ability to work at the conceptual as well as detailed level 
• Business acumen with thorough knowledge and understanding of business, process and technology environments
• Effective communication skills - both written and verbal - in business and technical terms, appropriately designed for the target audience
• Process Modelling
• Presentation skills
• Emotional Intelligence
• Interpersonal skills, to lead, influence and motivate 
• Relationship building skills
• Independent research skills
• Pro-active, self-starter
• Analytical Thinking
• Computer literacy (MS Office, MS SQL) 
• Attention to detail
• Insurance & Business Acumen
• Learning and researching
• Problem Solving
• Working with people – team player, influencer and leadership
• Data & Technology Literacy/Savvy
• Able to translate and share the direction, purpose and strategic goals of the organisation to engage and motivate others towards achieving these 

Competencies

• Client Focus 
• Flexibility and Adaptability 
• Drives Results 
• Cultivate Innovation 
• Collaborate 
• Critical Thinking
• Data Analytics
• Effective Communication
• Project Management
• Business Analysis
• Process Analysis