Information Manager at Santam Insurance

CAREER OPPORTUNITY
A position for an Information Manager exists in the C&P Claims team

JOB DESCRIPTION

• This role will be responsible for supporting C&P Claims  in coordinating and driving the implementation of the Information Management (IM) agenda of the Santam Group. 
• We are looking for an individual with experience in the development of data related solutions to improve the Business Unit’s (BUs) data quality and financial/operational performance. This includes analysing business processes and determining how they can be improved or better supported by data.
• They will lead/support data and information initiatives, facilitate the data governance framework application and serve as a change agent to promote data and information policy, standard, principle and process adoption, including the management of Service Level Agreements (SLAs) and Data Delivery Agreements (DDAs).
• The Information Manager must have a keen sense of how to problem solve and must be familiar with data and information domains native to the C&P Claims field to assist Data Owners and Data Stewards in the resolution of data and information issues. Issue resolution may involve interfacing BUs, therefore, they need to understand and continuously seek to build knowledge of the Santam Group landscape and how & where data and information are generated, used and shared across teams. 

PRINCIPLE ACCOUNTABILITIES INCLUDE: 

• Identifying Data Owners and Data Stewards for each agreed initiative, engaging with HR on the impact of Data Roles on existing job profiles
• Onboarding new Data Providers, management of SLA and DDA
• Leading/supporting data and information projects, which includes defining and participating in User Acceptance Testing (UAT)
• Performing impact assessment of proposed policies, standards, processes
• Facilitating the data governance framework application and serve as a change agent to promote data and information policy, standard, principle and process adoption, including management of SLAs, based on agreed business rules. This includes driving processes to define people, process and system changes required.
• Supporting the process of business term & rule definition, changes, retiring and consistent use.
• Promoting the use of data sources that are fit for purpose and encourage their use in all reporting. This includes monitoring, reporting and escalating the use of tools that inhibit data insights enablement
• Facilitating the definition of quality criteria, performing baseline analysis against criteria and compliance to criteria; drive initiatives to improve data quality
• Analysing issues & their impact and facilitating issue resolutions through creating resolutions or logging & escalating issues to the appropriate forum.
• Chair Enterprise Information Forum (EIF), between own and one or potentially more other BU/Division
• Conduct data-related audit reviews for BU, develop improvement plans and monitor the execution of plans
• Author and distribute required reports

QUALIFICATIONS

• Relevant bachelor’s degree 
• DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended 

KNOWLEDGE and EXPERIENCE

Minimum requirement of:

• 3 years or more relevant experience and operational skills in data/ information governance
• 3 years or more experience in data quality management, operations and tools
• 2 years relevant experience as a Project Manager
• 2 years relevant experience in Business Process Management
• 3 years relevant experience as a Change Management Associate or manager of teams in a high-change environment
• Experience in the use of Jira and Confluence will be beneficial
• Experience in a short-term insurance environment would be highly recommended
• MS SQL knowledge advantageous
• Business Analysis knowledge/qualification advantageous

SKILLS

• Advanced operational skills in data/information governance
• Advanced data quality management, operations and tools
• Expert verbal and written communication skills, and the ability to communicate effectively at all levels
• Advanced Interpersonal skills, to lead, influence and motivate 
• Proficient People management and relationship building skills
• Advanced Problem-solving skills – the ability to identify problems and finding/developing/facilitating solutions
• Pro-active, self-starter
• Proficient Presentation skills
• Advanced Stakeholder Management
• Advanced Computer literacy (MS Office) while MS SQL, Confluence and Jira skills will be highly beneficial
• Emotional intelligence

COMPETENCIES

• Analytical Thinking
• Business Analysis
• Change Management
• Client Focus - building strong internal client relationships and delivering internal client-centric solutions 
• Collaboration and effective communication 
• Critical Thinking
• Curiosity & Creativity
• Data & Technology Literacy
• Data Analytics
• Drives Results,  even under tough circumstances 
• Flexibility and Adaptability – Being resilient
• Influencing people
• Insurance & Business Acumen
• Problem Solving
• Process Analysis
• Project Management