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  • Posted: Mar 24, 2022
    Deadline: Not specified
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  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Reinsurance Underwriter

    What will you do?
    Santam Reinsurance has a Reinsurance Underwriter role available. The role reports to the Territorial Heads or the Head: Reinsurance Underwriting and will be based at the Santam Head Office in Bellville.

    The Reinsurance Underwriter will be responsible for underwriting and managing a reinsurance treaty book within one of Santam Reinsurance’s existing geographical regions. This job will appeal to anyone who wants to learn how to build and manage a portfolio of reinsurance risks. While previous experience is nice to have anyone with a numerate university degree, 3-5 years of post-university work and a desire to work hard and learn should apply.

    What will make you successful in this role?

    • Developing, managing and maintaining a reinsurance treaty book in the chosen territory. This is both, a client facing role and an analytics and accounting role.
    • Building and maintaining reinsurance broker and client relationships for both existing business and potential business.
    • Pricing and underwriting the reinsurance treaties using a range of actuarial and softer methods as well as checking reinsurance contracts
    • Drive profitability and growth in the chosen territory according to annual premium volume, profitability and volatility benchmarks.
    • Analyzing contract wordings. Checking and monitoring accounts, payments and profitability of the book.

    Qualification and Experience
    Minimum Requirements:

    • Undergraduate degree with a significant numerate component
    • 3-5 years’ of work experience preferably in the insurance/ reinsurance, finance, risk management or engineering sectors. 
    • Proficient in Microsoft Excel , MS Word and PowerPoint
    • Willingness to work over the Christmas and Easter Holiday period
    • Willingness to travel internationally

    Advantageous Qualifications, Knowledge and Experience:

    • Master’s degree, Engineering Degree, Actuarial Qualification (FIA, CFA or actuarial students who have stopped the professional exams).
    • 3-5 years’ experience in the short term insurance industry/reinsurance environment.
    • Good understanding of reinsurance principles and concepts
    • An understanding of reinsurance wordings, reinsurance markets and the end-to-end analysis of a reinsurance submission.
    • A strong understanding of insurance and related risks
    • Reinsurance technical accounting knowledge
    • Project Management experience

    Knowledge and skills

    • Excellent verbal and written communication skills
    • Analytical ability
    • Advanced numeracy skills
    • Ability to work independently with limited supervision
    • High stress tolerance
    • Ability to work to tight deadlines and under pressure
    • Strong negotiation skills
    • Team Player
    • Ability to work flexible working hours
    • Must be pro-active and take ownership of tasks
    • Willingness and desire to learn
    • Good work ethic
    • Ability to multi-task
    • Solid interpersonal and relationship building skills
    • Good planning and organizing skills
    • Time management

    Competencies

    • Collaborates
    • Client focus
    • Drives results 
    • Flexibility and adaptability
    • Cultivates Innovation
    • Organisational savvy
    • Balancing stakeholders
    • Plans and aligns
    • Optimises work processes
    • Client service (complaints/queries/ investigations/advice)

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    Development Manager (Java) - Hybrid (JHB/CT)

    What will you do?
    The role of the Development Manager: Outsourced Business is to manage the technical extension, maintenance and operation of the IT applications that support the Santam Outsourced Business, based in Bellville, Cape Town.

    The purpose of the role includes the following:

    • Ensure that the portfolio application systems are designed, built and operated in an effective and efficient manner. 
    • Ensure technical delivery and operation of IT applications with specific focus on appropriateness, technical quality, maintainability, performance and availability.

    What will make you successful in this role?
    The Development Manager: Outsourced Business will provide the following key services: 

    SOLUTION DELIVERY AND MANAGEMENT:

    • Oversee the technical design and evolution of IT solutions for the Outsourced business 
    • Detailed planning of technical delivery of new applications and application extensions
    • Set and ensure compliance with development and solution design standards
    • Manage upgrade existing technology components to remain current with organisation standards 
    • Plan, select and implement new technology enablers as needed 
    • Ensure appropriateness, quality & completeness of solutions
    • Build strong partnerships with Business Change Manager, Product Owners, Scrum Masters, other IT Development Managers and external vendors
    • Manage the DevSecOps processes for the portfolio of applications

    PRODUCTION SUPPORT:

    • Ensure stable and performant production environment for the business 
    • Manage Security Vulnerabilities identified, including technical upgrades and testing resulting from security vulnerabilities
    • Manage fixing of production defects

    PEOPLE MANAGEMENT:

    • Manage performance and development of all direct reports
    • Assist with the growth on performance, capacity and capability within the team through effective knowledge transfer
    • Provide training, mentorship and leadership to direct and inspire a high-performance team

    Qualifications and Experience

    • Relevant B Degree or equivalent workplace experience
    • 5 to 10 years at application development experience  
    • Experience managing technical staff 
    • Experienced in dealing with external suppliers and offshore business partners will be advantageous 

    Knowledge and Skills

    • Working knowledge of Agile software delivery methods
    • Agile delivery methods, including Scrum at Scale
    • DevSecOps
    • Technical skills in the following areas
    • Java Standard Edition
    • Spring Boot
    • Camel
    • Hybernate
    • Bamboo
    • BitBucket
    • SOAP web services
    • XML technologies (XML documents, XSD etc)
    • Managing Java applications on Linux / Unix
    • C# and Microsoft IIS experience will be a bonus
    • Excellent decision making & organising skills
    • Strategic thinker who can also work at detail level
    • Ability to understand and interpret business requirement from definition into execution; Ability to think holistically as well as at a detailed level
    • Understanding Technology Architecture trends & best practice thinking (including SOA, POA & BPM) LeadershipHuman Capital Development
    • Building networks and good relationships
    • Analytical and systems thinker
    • Produce creative solutions to business problems
    • Perform under pressure
    • Self-motivator
    • Challenge current assumptions and beliefs
    • Motivate others and mentoring others
    • Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills
    • Deciding and initiating action

    Core Competencies

    • Cultivates innovation - Contributing strategically
    • Customer focus - Contributing strategically
    • Drives results - Contributing strategically
    • Collaborates - Contributing strategically
    • Being resilient - Contributing strategically

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    Head: Finance Solutions

    What will you do?

    • The BITS (Business Information & Technology Services) team has a permanent position available for a Head Finance Solutions. This senior manager position will report directly to the Chief Information Officer. 
    • To formulate, implement and support the group wide Finance Business IT (Information Technology) Strategy. This includes finance systems used in Finance Operations, Data Governance, C&P business unit, Specialist, and Niche Business units, Investments and Corporate Finance, Group Internal Audit, Santam RE, Santam Namibia, Miway, Centriq and SSI (Santam Structured Insurance) SSI. 
    • The role will require you to deliver innovative financial systems and finance project capabilities across the Santam Group. 

    What will make you successful in this role?

    Portfolio Management:

    • Manage Governance bodies various Steerco’s, Audit (Internal and External (PWC) across the portfolio.
    • Shape and manage the IT Finance & Business Change services capability in support of the demand and supply to implement and support Finance strategies across the group. 
    • Budget forecasts, tracking and management of the overall Finance project portfolios. 
    • Ensure portfolio alignment and prioritisation with strategy / business objectives across the BITS portfolio of demands
    • Facilitate development of future initiative roadmap in support of the business strategy/objectives
    • Facilitate and review concept brief & designs (Business and Systems) 

    Business and System Solutions Delivery:

    • Ensure appropriateness, quality & completeness of business & system solutions 
    • Ensure project/scope alignment with business case / business objectives
    • Support appropriate project governance e.g., appropriate Steerco (governed by PMC (Portfolio Management Centre))
    • Support change management and give input to approach and strategy
    • Build strong partnerships with Business Owner, Project Manager, BCM’s & IT Development Manager across the group
    • Support benefits realisation & monitoring

    Dev Ops Leadership and Management:

    • Lead the engagement with business and IT stakeholders to ensure visibility and joint prioritisation of open Finance solution issues and defects
    • Work with IT & Business to ensure relevant stable production environment(s) for the business

    Leadership and People Management:

    • The overall leadership and management of management teams. 
    • Administer performance evaluations for all direct reports
    • Assist with the growth on performance, capacity, and capability within the team through effective knowledge transfer
    • Review work of team members and ensure the adherence to governance through setting standards and methodologies. 
    • Provide training, mentorship, and leadership to direct reports and inspire a high-performance team

    Budget Management:

    • Manage an annual BAU budgets for BITS Finance Solutions, BT budget for SRS (Service Request System) changes (Enhancements)
    • Manage Strategic Programmes Budget 
    • Manage recoveries of all billable staff for the above budgets
    • Tech Refresh budget (Upgrades Infrastructure and hardware)

    Stakeholder Management:

    • Manages the business stakeholder’s relationships, expectations, and alignment at a senior and executive level across the Group for both SA and Namibia through various governance bodies i.e., Steerco, SIIC (Strategic Initiatives Investment Committee, PIC (Portfolio Investment Committee).

    Commercial Negotiations:

    • Partner with Group Procurement and Corporate Legal to define the commercial agreement, negotiate pricing and draft the commercial agreement for executive signoff.

    Qualification and Experience

    • Relevant Tertiary education preferably a BCom degree, with accounts and information management 
    • Minimum of 8 years’ experience in a similar role within a large corporate
    • Proven track record of operating at a senior level and leading and managing a team
    • Good and proven business acumen
    • Functional experience in IT Consulting and regulatory compliance
    • 10+ years business experience managing technical teams, financial services experience would be advantageous
    • Comfort with complex process/practices
    • Capability to connect business demands and strategic growth 
    • A result-driven individual, who is highly creative and analytical with an ability to work comfortably in a collaborative setting
    • Powerful sense of accountability, attention to detail, ownership of results and customer focus

    Knowledge and Skills

    • Insurance knowledge would be a strong recommendation
    • A broad understanding of IT infrastructure, systems, and products
    • Strong project management skills
    • Strong analytical-thinking and problem-solving abilities
    • Excellent written and verbal communication skills
    • A solid understanding of Finance
    • Stakeholder management and influencing skills
    • Great interpersonal, organisational, and planning skills
    • Ability to work in a complex and dynamic environment
    • Accuracy and attention to detail
    • Experienced at engaging at a senior and executive level
    • Results orientated, pro-active and deadline-driven
    • Capacity to operate under extreme pressure
    • Strong quality and client service orientation 
    • Ability to drive decisions and work independently
    • Strong research and learning orientation
    • Conceptual flexibility and ability to understand the context and bigger picture
    • Communicate complex concepts in easy-to-understand manner
    • Produce creative solutions to business problems
    • Building networks and good relationships
    • Advanced negotiation skills

    Core Competencies

    • Being resilient - Contributing through others
    • Collaborates - Contributing through others
    • Cultivates innovation - Contributing through others
    • Customer focus - Contributing through others
    • Drives results - Contributing through others

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    Development Manager (Dynamics 365)

    CAREER OPPORTUNITY

    Santam has a unique opportunity for a Development Manager for the Microsoft Dynamics 365 environment.  This platform is being implemented across multiple companies within the Santam Group and 14 business units across more than 1200 users have been rolled on.  Santam has adopted the latest modules of Dynamics 365 and has already implemented 5 of the 12 modules of the platform.  The role of the Development Manager is to manage the Delivery and Support teams for this environment.  This position supports remote work, but several days per month is office based in Bellville, Cape Town.

    JOB DESCRIPTION

    The D365 Delivery Manager has a comprehensive understanding of the Microsoft Dynamics 365 platform and can manage people.  Projects are delivered through predefined delivery teams and for each project the correctly skilled development resources need to be allocated to project teams.  Projects need to be scheduled in such a way to support concurrent development within the same technical environment and system testing and regression testing needs to fit into this schedule in an efficient manner.

    The Support and Maintenance Team Leader reports into the Development Manager and management of incident resolution, service level management, escalations and fix deployments are all part of the accountability of the Development Manager.  Emergency fixes, incident escalations and root cause analyses are managed by the Development Manager.

    This team is located across several cities and two continents, and the Development Manager is comfortable managing remote teams efficiently and effectively.

    PRIMARY RESPONSIBILITY

    The D365 Delivery Manager is accountable and/or responsible for the following:

    • Contribute to the planning of project execution to support concurrency balanced with business demand and prioritization.
    • Work with Project Managers and Team Leaders for scheduling and allocation of development resources to projects and support teams
    • Management of the Support and Maintenance Team leader.  The Development Manager takes accountability of the operational efficiency of this area with regards to Service Level Management of incidents and change requests, escalations, root cause analyses, and emergency and planned deployments
    • Involved in management of the project deployments
    • Accountable for daily health monitoring of the environment 
    • Collaborating through a healthy relationship with the Group Infrastructure teams, Business Demand managers, Scrum Masters, other IT Development Managers
    • Ensure stable and performant production environment 
    • Manage performance and development of all direct reports
    • Assist with the growth on performance, capacity and capability within the team through effective knowledge transfer
    • Provide training, mentorship and leadership to direct and inspire a high-performance team
    • Involved in annual budgeting cycles for development team resources, software licenses, TCO etc.

    QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
    QUALIFICATION

    • Relevant B Degree or equivalent workplace experience
    • 5 to 10 years at application development experience, certification in Microsoft products or specifically Dynamics 365 is advantageous  
    • Experience managing technical staff 
    • Experienced in dealing with external suppliers and offshore business partners will be advantageous 

    KNOWLEDGE & SKILLS

    • Good understanding of Microsoft Dynamics 365 is necessary, experience in configuration, development, or management of D365 team is advantageous.
    • Working knowledge of Agile software delivery methods
    • Agile delivery methods, including Scrum at Scale
    • Knowledge of DevSecOps, AWS, Azure is advantageous 
    • Excellent decision making & organising skills
    • Ability to think holistically as well as at a detailed level
    • Understanding Technology Architecture trends & best practice thinking  
    • Leadership
    • Human Capital Development
    • Building networks and good relationships
    • Analytical and systems thinker
    • Produce creative solutions to business problems
    • Perform under pressure
    • Self-motivator
    • Challenge current assumptions and beliefs
    • Motivate others and mentoring others
    • Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills
    • Deciding and initiating action

    COMPETENCIES

    • Client focus
    • Cultivates Innovation
    • Drives Results
    • Collaborates
    • Flexibility and adaptability
    • Competent in problem solving and troubleshooting
    • Prioritising objectives and planning
    • IT Data Analysis
    • Project Oversight
    • Reporting and Administration
    • Quality, Compliance and Accreditation
    • Business Requirements Definition
    • Technologies

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    Risk Surveyor

    What will you do?
    This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Surveyor to be based in Pietermaritzburg.

    The Risk Surveyor is tasked with assessing risk while applying technical knowledge. Surveyors conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:
    Conducting desktop and physical surveys under the guidance of the Head surveyor.

    What will make you successful in this role?

    • The role of a surveyors is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable.  This required risk surveyors to be technically skilled.  The risk information provided by the surveyors allows the organisation to determine whether the risk will be treated, tolerated, terminated or transferred. This function is at the core of capabilities provided by the risk surveying team. The role of the risk surveyors translates Santam’s aspiration of being a risk management partner into action.
    • The surveying role is a critical function within risk services. Surveyors conduct site inspections and evaluate risks based on information provided by clients, and by desktop reviews of previous surveys and information and photographs provided by clients and brokers.
    • This role allows for a surveyor to work independently and under the Guidance of the Head and senior Surveyors and to assess risks according to Santam’s and National standards.  The surveyor will work within the prescribed parameters of the role and the relevant Head Surveyor.
    • This role may have a consulting function where the surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, Technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements under the direction of the Head Surveyor.

    Survey delivery requirements:

    • Conduct surveys within the required SLA
    • Achieve the agreed productivity levels
    • Provide feedback on all queries received under the guidance of the Head surveyor
    • Provide the appropriate advice to clients, Brokers and internal staff as required under the guidance of the head surveyor
    • Understanding all the legislative requirements/Bylaws
    • Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery)
    • Interact with various stakeholders (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency under the guidance of the Head Surveyor

    Stakeholders 
    Under the direction of the head surveyor perform the following:

    • Engage with internal and external stake holders (Broker Distribution, Operations etc.) to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes.
    • Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
    • Engage with external stakeholders (brokers) to educate/ inform, where relevant, and explain survey processes or risk reduction requirements

    Qualifications and Experience

    • Risk surveying or related experience
    • Matric and ideally Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4   
    • Valid driver’s licence                                                                                                    
    • Computer literate on Excel, Word, Presentations, etc.    
    • Competency at previous level and proven competence at risk surveying, with experience in retention class and exposure stipulated above.
    • FPA advanced courses, risk prevention strategies will be an advantage
    • Technical training for related risks – High Value Clients, high hazard risks, thatch, will be an advantage.

    Skills and Knowledge

    • Ability to learn and research
    • Ability to manage own work environment
    • Good analytical and problem-solving skills and abilities
    • Communication Skills
    • Understanding of basic fire hazards, firefighting, risk identification
    • Basic report writing
    • Use of MS Office 365
    • Use of policy information systems
    • Work in other regions other than base.
    • Capacity to operate under pressure
    • Self-starter
    • Knowledge of Underwriting and underwriting processes
    • Knowledge of the policy wording

    Competencies

    • Delivering results & ability to work under pressure
    • Relating and networking with the ability to collaborate effectively
    • Analysing and attention to detail
    • Applying expertise and technology
    • Achieving personal work goals and objectives
    • Learning and researching
    • Time management Planning and organising
    • Writing and reporting 
    • Following instructions and procedures as well as client Protocols (e.g. induction, Covid 19)
    • Working with people
    • Ability to be client focused
    • Adhering to principles and values

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    Head: Financial Reporting ( Emerald)

    This career opportunity is available at Santam Specialist Business, Niche Business Unit, for the, Head: Financial Reporting who will be based in Johannesburg, Fourways.

    What will you do?

    • The individual applying for this position needs to support the corporate strategy, financial objectives, purpose, mission and ethos - and to enhance the Emerald brand.
    • The Head of Financial Reporting takes overall responsibility for the production of financial reports, financial statements, budgets and forecasts. This role will report directly to the Chief Financial Officer, and responsibilities also include overseeing tax matters, regulatory, investment and projects.

    What will make you successful in the role?

    • Overseeing completion of monthly trial balances, underwriting results and reporting to
    • internal and external parties.
    • Reinsurance accounting, including review of reinsurance credit control.
    • Reconciliation of IFRS 4 vs IFRS 17 results (transition).
    • Overseeing the VAT and income tax payment processes.
    • Monthly management accounts preparation and presentation to Exco.
    • Review of group reporting financial pack.
    • Overseeing Group and internal projects.
    • Preparation of annual financial statements.
    • Preparation of annual tax return.
    • Developing and maintaining budgets and quarterly forecasts.
    • Regulatory reporting and compliance.
    • Banking and investments – authorization of payments and managing investments.
    • Peer Review - Internal review of Underwriting, Claims and SASRIA matters.
    • Overseeing External and Internal auditors.

    Academic Qualifications and Experience

    • Relevant bachelor’s degree and post graduate qualification
    • Minimum 10 years working experience
    • Strong knowledge of financial reporting, IFRS and tax
    • Technical skills: short term insurance and reinsurance accounting (non-negotiable)
    • SAICA articles would be an advantage
    • Computer literacy (MS Office)

    Requirements and Personal Attributes

    • Excellent ability to problem-solve, along with solid analytical skills.
    • Strong level of accuracy and self-review
    • Ability to work at the conceptual as well as detailed level.
    • Ability to review data and make relevant management decisions.
    • Strong organisational and project management skills.
    • Excellent verbal and written communication skills, and the ability to communicate
    • effectively at all levels.
    • Interpersonal skills, to lead, influence and motivate.
    • Leading Self – taking ownership for own performance and decisions.
    • High level of self-discipline and responsible individual
    • Independent research skills.
    • Pro-active, self-starter.
    • Presentation skills.
    • Emotional intelligence.
    • Focused and results-oriented, driven by excellence, and a change agent.

    Emerald Risk Transfer (Pty) Ltd is committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

    Closing Date: 24th, March 2022

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    Heavy Commercial Claims Moderator

    What will you do?
    A position has become available for a Heavy Commercial Claims Moderator and will be based at Motor Claims, Auckland Park office, Johannesburg, Gauteng. 

    What will make you successful in this role?

    • To ensure the most appropriate and effective Heavy Commercial Vehicle (HCV) repair cost and process is approved on selected claims 
    • Identification of trends and loss off economic opportunity within the claims life cycle 
    • To increase and enhance the HCV Assessor skills in identifying and approving the most effective repair cost and process as well as guiding Adjusters on negotiation skills with HVR’s, Brokers and Clients through on the job coaching/peer coaching (Elevate the quality and assessing standard of HCV Assessors) 
    • To provide specialist technical support 
    • To physical do Work in Progress (WIP) on selected 
    • HCV claims 
    • To assist Assessors to negotiate and settle claims with clients within the delegated threshold related to Santam’s financial risk and aligned to the Claims 
    • Framework and relevant SOP’s 
    • Specific focus on technical quality of assessments and the implementation of correct repair methodology         
    • Ensure application of business rules 
    • Knowledge Sharing 
    • Moderating the following key aspects of an assessment with specific reference to HCV repairs costs: 
    • Validity of assessment on a digital basis  
    • Ensuring a standard quality of assessment report 
    • Validity of appropriate repair process at best possible repair cost is applied 
    • Validity of additional repair cost approval and provide guidance 
    • Evaluating final repair cost (FRC) calculations  
    • Perform “Work in Progress” as well as “open  and close file” audits where required 
    • Providing continuous guidance and assistance on technical repairs 
    • Liaising with HVR’s and assessors on technical aspects and repair methodology 
    • Moderation of wrecks  
    • Monthly and Ad Hoc reporting on the moderation results including solutions for improvement 
    • On the job coaching/peer coaching       

    Qualifications and Experience

    • Minimum 10 years Heavy Commercial Vehicles (HCV) or equivalent HCV assessing claims and settlement experience  
    • At least 5 years HCV experience of technical knowledge of mechanical damage, body damage and legal Industry repair requirements  
    • Attendance of Truck school training and other related courses  
    • Vehicle Damage Quantification Qualification 
    • (VDQ) application submission 
    • Coaching experience  
    • Claims handling process experience 
    • Previous experience and knowledge of HCV claims moderation is a recommendation 
    • Formal Qualified Diesel Mechanic, Panel beater or other relevant qualification is a recommendation 

    Knowledge and Skills

    • Telephonic, negotiation and conflict handling skills 
    • Basic business ethics and financial principles related to claims 
    • Time management 
    • Change management 
    • Coaching skills 
    • Excellent communication and negotiation skills 
    • Computer Literacy 

    PERSONAL ATTRIBUTES  

    • Analytical Thinking 
    • Information Seeking 
    • Directiveness 
    • Initiative 
    • Flexibility 
    • Customer Service Orientation 

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    Insurance Consultant

    What will you do?
    Santam Operations, Commercial Contact Centre have career opportunity available for Insurance Consultant base in Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

    What will make you successful in this role?

    • This role is focused on, but not limited to; servicing broker requests, including enquiries.
    • Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
    • Dealing with general insurance and policy specific enquiries;
    • Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
    • Assisting to resolve all insurance queries within required timeframe and compliance requirements;
    • Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
    • Undertaking to adjust premiums in line with new asset values;
    • Managing client expectation on expected turnaround times for submitted requests;
    • Adhering to underwriting criteria and regional requirements;
    • Assist with profiling the client with the best suitable product and underwriting criteria;
    • Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
    • Assisting in implementing solutions for improvement; and
    • Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

    QUALIFICATIONS AND EXPERIENCE

    • Matric/ Grade 12
    • 60 commercial lines FAIS credits
    • A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
    • Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
    • Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

    KNOWLEDGE AND SKILLS 

    • Excellent verbal and written communication skills
    • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
    • Ensure adherence to quality, compliance and accreditation standards
    • Conduct efficient administration
    • Optimising work processes

    Personal Attributes

    • Communicates effectively - Contributing independently
    • Action orientated - Contributing independently
    • Situational adaptability - Contributing independently
    • Optimises work processes - Contributing independently
    • Build a successful career with us
    • We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Core Competencies

    • Cultivates innovation - Contributing independently
    • Customer focus - Contributing independently
    • Collaborates - Contributing independently
    • Being resilient - Contributing independently
    • Drives results - Contributing independently

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    Information Manager

    CAREER OPPORTUNITY
    A position for an Information Manager exists in the C&P Claims team

    JOB DESCRIPTION

    • This role will be responsible for supporting C&P Claims  in coordinating and driving the implementation of the Information Management (IM) agenda of the Santam Group. 
    • We are looking for an individual with experience in the development of data related solutions to improve the Business Unit’s (BUs) data quality and financial/operational performance. This includes analysing business processes and determining how they can be improved or better supported by data.
    • They will lead/support data and information initiatives, facilitate the data governance framework application and serve as a change agent to promote data and information policy, standard, principle and process adoption, including the management of Service Level Agreements (SLAs) and Data Delivery Agreements (DDAs).
    • The Information Manager must have a keen sense of how to problem solve and must be familiar with data and information domains native to the C&P Claims field to assist Data Owners and Data Stewards in the resolution of data and information issues. Issue resolution may involve interfacing BUs, therefore, they need to understand and continuously seek to build knowledge of the Santam Group landscape and how & where data and information are generated, used and shared across teams. 

    PRINCIPLE ACCOUNTABILITIES INCLUDE: 

    • Identifying Data Owners and Data Stewards for each agreed initiative, engaging with HR on the impact of Data Roles on existing job profiles
    • Onboarding new Data Providers, management of SLA and DDA
    • Leading/supporting data and information projects, which includes defining and participating in User Acceptance Testing (UAT)
    • Performing impact assessment of proposed policies, standards, processes
    • Facilitating the data governance framework application and serve as a change agent to promote data and information policy, standard, principle and process adoption, including management of SLAs, based on agreed business rules. This includes driving processes to define people, process and system changes required.
    • Supporting the process of business term & rule definition, changes, retiring and consistent use.
    • Promoting the use of data sources that are fit for purpose and encourage their use in all reporting. This includes monitoring, reporting and escalating the use of tools that inhibit data insights enablement
    • Facilitating the definition of quality criteria, performing baseline analysis against criteria and compliance to criteria; drive initiatives to improve data quality
    • Analysing issues & their impact and facilitating issue resolutions through creating resolutions or logging & escalating issues to the appropriate forum.
    • Chair Enterprise Information Forum (EIF), between own and one or potentially more other BU/Division
    • Conduct data-related audit reviews for BU, develop improvement plans and monitor the execution of plans
    • Author and distribute required reports

    QUALIFICATIONS

    • Relevant bachelor’s degree 
    • DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended 

    KNOWLEDGE and EXPERIENCE

    Minimum requirement of:

    • 3 years or more relevant experience and operational skills in data/ information governance
    • 3 years or more experience in data quality management, operations and tools
    • 2 years relevant experience as a Project Manager
    • 2 years relevant experience in Business Process Management
    • 3 years relevant experience as a Change Management Associate or manager of teams in a high-change environment
    • Experience in the use of Jira and Confluence will be beneficial
    • Experience in a short-term insurance environment would be highly recommended
    • MS SQL knowledge advantageous
    • Business Analysis knowledge/qualification advantageous

    SKILLS

    • Advanced operational skills in data/information governance
    • Advanced data quality management, operations and tools
    • Expert verbal and written communication skills, and the ability to communicate effectively at all levels
    • Advanced Interpersonal skills, to lead, influence and motivate 
    • Proficient People management and relationship building skills
    • Advanced Problem-solving skills – the ability to identify problems and finding/developing/facilitating solutions
    • Pro-active, self-starter
    • Proficient Presentation skills
    • Advanced Stakeholder Management
    • Advanced Computer literacy (MS Office) while MS SQL, Confluence and Jira skills will be highly beneficial
    • Emotional intelligence

    COMPETENCIES

    • Analytical Thinking
    • Business Analysis
    • Change Management
    • Client Focus - building strong internal client relationships and delivering internal client-centric solutions 
    • Collaboration and effective communication 
    • Critical Thinking
    • Curiosity & Creativity
    • Data & Technology Literacy
    • Data Analytics
    • Drives Results,  even under tough circumstances 
    • Flexibility and Adaptability – Being resilient
    • Influencing people
    • Insurance & Business Acumen
    • Problem Solving
    • Process Analysis
    • Project Management

    Method of Application

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