Information Technology Operations Manager at Prodigy Finance

What you will do in the role

You will be managing and working within a team consisting of both internal and external sys-admins and IT support engineers. The team provides support for internal development teams with cloud hosted infrastructure and IT support for 3 global offices, ensuring compliance standards along with SLAs are adhered to throughout.

Responsibilities

You will be responsible for the day-to-day activities linked to the company’s objectives across all core technology within IT Operations including all bespoke applications. 

You will be involved in all team management responsibilities which are to:

• Provide hands on support, both software and hardware for all PCs, laptops, mobiles, switches, access wireless controls, email, printers etc...
• Manage the relationship with our 3rd party IT operations company
• Hire your own operations team as and when required
• Continually review capability and cost of the IT infrastructure against budget
• Support escalations for all offices globally
• Disaster recovery and BCP planning and mock test activities for all global offices
• Ensure there is complete and correct documentation in place for all PC/digital devices
• Support the security engineering team lead with office and cloud based security
• Manage and support the infrastructure engineering team with all cloud based deployments and automation

What you need to be great at

• Be a strong, balanced and flexible team player 
• Excellent communication skills and a strong teamwork ethic
• Strong troubleshooting and problem solving ability
• Proficient with technologies used within the business 
• Solid understanding of data integrity, security and continuity of business
• A forward-thinking approach to dealing with current and emerging bottlenecks
• You’re always researching ways to improve the technology support for the business 
• You foster a culture of continuous improvement through mentoring, feedback, and metrics
• Analytical thinking capability; logical, systematic, strategic and pragmatic; strong attention to detail; both quantitative and qualitative; can process large amounts of data from disparate sources; able to learn new concepts and business issues quickly
• Problem-solving aptitude; able to conduct research to define problems and prepare responses to anticipated questions and queries. Able to make logical conclusions, anticipate obstacles, and consider different approaches 
• Bias to action; create ideas, think outside the box, problem solver and solution finder, proactive, use initiative to develop and improve
• Structured in an unstructured environment; highly organised, ability to multi-task and project manage. Can correctly prioritise multiple issues, opportunities and creates structure, systems and processes from scratch

Who we are looking for; track record must haves

• Previous experience in a senior position on an IT support helpdesk or within a service desk environment
• Previous experience managing or being part of a infrastructure engineering team
• Track record of dealing with ticket queries at 1st and 2nd line level
• Ability to manage multiple priorities across varying functions and locations
• Strong team management, communication, organisational, and follow-up skills
• Ability to perform business process analysis and create efficient solutions
• Demonstrated PC and macOS literacy and ability to work with various desktop software
• Proven ability to synthesize detail and information related to day-to-day operations into the presentation of key points and trends
• History of working with Amazon AWS, Azure or Google cloud technology

Experience that would be nice to have (but we’ll trade off if everything else fits)

• Cisco technologies
• Linux/MAC/Windows
• Telephony experience with IP technologies
• Experience of administering a Google Apps Domain and Drive storage

 If this sounds exciting and you'd like to have an informal chat, get in touch and tell us why you want to work at Prodigy Finance.