Information Technology Support Specialist at Healthchem Group

We are looking for a dynamic IT support specialist, position to be based in Johannesburg North. The position shall handle all duties related to the technical service delivery of the organisation covering but not limited to:

Administrative and support tasks pertinent to support, maintenance, and the management of the client solution as well as the management of own tasks to completion.

Overall responsibilities include, namely:

• Support case troubleshooting and resolution (accurately and fast) telephonically/remotely using our remote support tools for any desktop related issues, or on site when required
• Diagnosing and troubleshooting hardware, networking, and software issues
• Act as the primary on-site/mobile technician for requirements at client’s premises, when needed
• Installing and configuring client computer systems
• Repairing hardware malfunctions, software issues, and networking problems
• Network monitoring (PRTG)
• Switches setup and manage
• Be able to provide support on most Desktop (Windows/OS X), Network (Windows/Linux and Office) related issues
• Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
• Office365 SharePoint administration
• Ability to create new user accounts and mailboxes
• Ability to work with a ticketing system
• Interfacing with third party vendors
• Telephony support – Onsite and Cloud based VOIP systems and endpoint handsets
• Attain and maintain the correct technical knowledge for the solutions we sell/support
• Managing multiple cases at one time
• Maintaining good client relations and talking customers through a series of actions to resolve a problem

Qualifications and required experience:

• Matric qualification is essential
• Ideally tertiary qualification in i.e., Computer Science and/or Information Technology
• A+ (ideally)
• N+ (ideally)
• Must have at least 5 years proven work experience as a Technical Support Engineer, Desktop Support Engineer and/or similar role
• Good understanding of computer systems, mobile devices, and other technical products
• In-depth knowledge of hardware and networking systems
• Must be able to articulate technical issues clearly over the phone and in writing
• A culture of service excellence and problem ownership
• Effective problem resolution and troubleshooting/root cause analyses skills and experience
• Extremely strong organisational and time management skills
• Ability to establish and maintain effective working relationships with cross-functional teams

Technical knowledge required:

• Knowledge of VOIP protocols, SIP, RTP
• Desktop (Windows/OS X), Network (Windows/Linux and Office)
• Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
• SQL database installation and migration (2012 & 2016) (ideal)
• Office365 SharePoint administration (entire suite in its entirety, Exchange, OneDrive, Teams, Security, Compliance, Azure Cloud (beneficial)
• Fortinet firewall configuration (ideal) and/or any firewall exposure