Jobs at Healthchem Group

My client in the health and personal accident insurance industry is looking for a highly effective, driven and tenacious Sales and Marketing Consultant.

The position is based in Johannesburg North. The appropriate candidate should ideally live in the Johannesburg North area or it's surrounding area.

The Sales and Marketing Consultant’s main objectives shall include the following (not to be treated as an exhaustive list):

• The facilitation and implementation of all long and short-term marketing and sales related campaign(s) on behalf of the Company.
• Be the brand ambassador of the Company and an effective implementer of all marketing related strategies of various products to sell within the Company’s existing and potential broker network.
• Research and source prospective business within the broker network.
• Maintain regular contact within the broker network to discuss renewals and/or prospective revenue opportunities.
• Setting up meetings and build broker relationships. Aim should be to obtain new business from the broker relationships and to maintain a successful rapport with them.
• Always keep abreast of up-to-date market trends and best practices within the industry.

KEY RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Campaign delivery
• New business development
• Reporting excellence
• Relationship building with key stakeholders
• Ensure timeous and accurate completion of all administration
• Risk reviews
• Marketing lead
• Ad hoc functions

COMPETENCIES/SKILLS REQUIRED

Experience

• Minimum of 3 years within the insurance industry.
• Minimum of 5 years’ experience within a marketing related role, influenced predominantly by sales (lead generation of new and existing business).
• Industry knowledge of competition and product comparisons.
• Track record of Company specific contacts, e.g., broker relationships.
• Basic understanding of the FAIS act.
• Skills/Qualifications/Educational requirements
• Excellent written and verbal communication skills [both English and Afrikaans].
• Comfortable speaking with clients, whether over the phone or in person.
• Persuasive communication and listening skills.
• Friendly personality, with excellent interpersonal and sales skills.
• Ability to build customised insurance policies and packages that meet brokers’ requirements.
• Proven experience in networking and building long-lasting relationships.
• Resilient spirit and persistent nature.
• Strong analytical skills with a goal-oriented mind.
• Presentation skills.
• Strong Microsoft Office skills i.e., Excel skills to be of an intermediate level and superior PowerPoint skills.
• Matric qualification is a mandatory requirement.
• Tertiary qualification i.e., bachelor’s degree and/or National Diploma in Sales an Marketing (highly beneficial).

Competencies

• Accountability
• Communication
• Relationship building
• Cross functional awareness
• Organisational awareness
• Negotiation, conflict management and resolution
• Problem solving and results orientation
• Time management
• Diary management
• Planning, organising and co-ordinating
• Monitoring and evaluation
• Telephone manner
• Customer service delivery [broker]
• Political astuteness (“art of getting things done”)
• Collaborative working /teamwork
• Risk management
• Stress management
• Service delivery innovation
• Stakeholder relations
• Legislation and policy implementation
• Diplomacy

Technical Knowledge and Skills

• Arctitan
• Profida
• Everlytic
• Sharepoint
• Microsoft Outlook
• Cybersecurity Awareness
• Short Term Insurance Act
• Protection of Personal Information Act (POPIA)
• Treat Customers Fairly (TCF) principles

Attributes

• Interpersonal skills
• Analytical skills – detail oriented
• High level of professionalism: first point of contact
• Effective brand ambassador
• Quick response rate
• “Be on top of the game”
• Self-starter
• Confident

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Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to Company's Standard Operating Plans (SOP’s).

Focus on the administration of scripts to provide general dispensing duties with the emphasis on customer satisfaction.

The responsibilities shall include, but not to be treated as an exhaustive list, namely:

• Interact with customers in a professional manner and within strict confidentiality, Standard Operating Procedures (SOP’s) and agreed timelines.
• Provide accurate information and instructions to patients concerning the correct usage of medication supplied and promoting their health.
• Interpreting, evaluating, and executing the applicable registered physician’s prescriptions as well as checking the appropriateness and legality of all scripts in accordance with the South African Pharmacy Council.
• Taking responsibility for the preparation and dispensing of all scheduled and non-scheduled medication according to protocol requirements, the Pharmacy Act, the Medicines and Related Substances Act and Good Pharmacy Practice (GPP).
• Be a medication steward.
• Accurate and complete handling of all profiles worked on.
• Keep up-to-date with changes in medical aid procedures and claiming requirements of medicine.
• Interact with health care professionals, where needed.
• Interact with customers via telephone or other means regarding medication.
• Accurate capturing of scripts received.
• Handling of enquiries regarding prescriptions.
• Patient profile management.
• Assist with Chronic authorisations.
• Understand and be involved in dispensary stock management and partake in the pharmacy “Stock Take” events.
• Understand and adhere to all management Standard Operating Procedures (SOP’s), and/or guidelines, etc. and know where the relevant files are kept.
• Comply with all safety policies, practices, and procedures according to prescribed procedures and legislation.
• Participate in proactive team efforts to achieve Company objectives.
• Ad hoc requirements as per operational requirements.

Requirements / competencies / attributes shall include:

• Basic assistant qualification.
• Registered with SAPC as a post-basic assistant.
• Own reliable transport.
• Clear criminal- and credit records.
• Must have at least 3+ years’ experience working in a retail Pharmacy environment.
• Must have strong customer relationship management ability.
• Effective Computer literacy (e.g., UNISOLVE, Xprocure).
• Must have Integrity.
• Must be results driven.
• Strong interpersonal skills.
• Remain attentive in an often-busy environment.
• Be proactive, reliable, responsible, and accurate with an attention to detail.
• Must be an effective team player.
• Excellent problem-solving skills.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance.
• Adaptability
• Positive attitude

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Join a dynamic team as an Executive Assistant in the insurance industry, where you'll be the essential support, managing documents, calendars, and confidential information, while also playing a key role in supporting the Managing Director with financial matters and seamlessly adapting to various roles within the organization.

The Executive Assistant main objectives shall include the following:

• Filing important documents, such as reports, meeting notes, emails, and letters.
• Keeping the executive’s calendar up-to-date, including adding events, rescheduling appointments, and providing daily briefings.
• Acting as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and brokers.
• Conducting research and creating reports on various topics based on the needs of the executive.
• Keeping important information and documents organized physically, and electronically.
• Maintaining a high degree of discretion and confidentiality.
• Getting to understand (thorough knowledge) of what each person is doing in the organisation in order to fill in, if need be, i.e., absenteeism, maternity cover, etc.
• Assisting the MD with financial related matters.

Key Responsibilities will include the following (not an exhaustive list):

• Reporting excellence
• Relationship building with key stakeholders
• Ensure timeous and accurate completion of all administration
• Meet ever-changing and multiple deadlines, managing day-to-day workflow
• Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the MD’s ability to effectively lead the company
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
• Attend meetings and discussions, as required, take minutes, and ensure action item follow-up
• Work with management to keep the MD apprised of all pertinent information such as schedules, opportunities, staff issues, and track needs, priorities, and follow-up of action points
• Coordinate and manage special projects, including working collaboratively with staff to assure projects meet deadlines
• Ensure MD is prepared for upcoming appointments by gathering materials necessary for each meeting
• Consolidate data and edit documents for accuracy
• Ad-Hoc projects and other duties as requested

Experience:

• Minimum of 3 years within the insurance industry.
• Minimum of 5 years’ experience within a financial, administrative related role. Must know the difference between a “debit” and “credit”.
• Basic understanding of the FAIS act.

Education/Qualifications:

• Matric qualification is a mandatory requirement.
• Tertiary qualification i.e., bachelor’s degree and/or National Diploma in finance and/or accounting (highly beneficial).
• RE (5) is pertinent/vital.
• Should ideally have Class of Business certificate in Provident/Pension Funds.

Skills:

• The ideal candidate has a proven track record in accountability, possesses strong technical skills, including financial management and attributes of professionalism, quick responsiveness, and a proactive, self-starting attitude.
• Excellent written and verbal communication skills.
• Persuasive communication and listening skills.
• Friendly personality, with excellent interpersonal skills.
• Resilient spirit and persistent nature.
• Strong analytical skills with a goal-oriented mind.
• Presentation skills.
• Strong Microsoft Office skills i.e., Excel skills to be of a superior level.
• Familiarity with Arctitan, Profida, Everlytic, and SharePoint are beneficial for this role.

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We are looking for a dynamic IT support specialist, position to be based in Johannesburg North. The position shall handle all duties related to the technical service delivery of the organisation covering but not limited to:

Administrative and support tasks pertinent to support, maintenance, and the management of the client solution as well as the management of own tasks to completion.

Overall responsibilities include, namely:

• Support case troubleshooting and resolution (accurately and fast) telephonically/remotely using our remote support tools for any desktop related issues, or on site when required
• Diagnosing and troubleshooting hardware, networking, and software issues
• Act as the primary on-site/mobile technician for requirements at client’s premises, when needed
• Installing and configuring client computer systems
• Repairing hardware malfunctions, software issues, and networking problems
• Network monitoring (PRTG)
• Switches setup and manage
• Be able to provide support on most Desktop (Windows/OS X), Network (Windows/Linux and Office) related issues
• Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
• Office365 SharePoint administration
• Ability to create new user accounts and mailboxes
• Ability to work with a ticketing system
• Interfacing with third party vendors
• Telephony support – Onsite and Cloud based VOIP systems and endpoint handsets
• Attain and maintain the correct technical knowledge for the solutions we sell/support
• Managing multiple cases at one time
• Maintaining good client relations and talking customers through a series of actions to resolve a problem

Qualifications and required experience:

• Matric qualification is essential
• Ideally tertiary qualification in i.e., Computer Science and/or Information Technology
• A+ (ideally)
• N+ (ideally)
• Must have at least 5 years proven work experience as a Technical Support Engineer, Desktop Support Engineer and/or similar role
• Good understanding of computer systems, mobile devices, and other technical products
• In-depth knowledge of hardware and networking systems
• Must be able to articulate technical issues clearly over the phone and in writing
• A culture of service excellence and problem ownership
• Effective problem resolution and troubleshooting/root cause analyses skills and experience
• Extremely strong organisational and time management skills
• Ability to establish and maintain effective working relationships with cross-functional teams

Technical knowledge required:

• Knowledge of VOIP protocols, SIP, RTP
• Desktop (Windows/OS X), Network (Windows/Linux and Office)
• Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
• SQL database installation and migration (2012 & 2016) (ideal)
• Office365 SharePoint administration (entire suite in its entirety, Exchange, OneDrive, Teams, Security, Compliance, Azure Cloud (beneficial)
• Fortinet firewall configuration (ideal) and/or any firewall exposure

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Duties & Responsibilities

Service Department Optimization

• Wide range of equipment which is consistently evolving – keep up to date.
• Co-ordination within service department.
• Execute all repair, site work or other work at an excellent level of performance and with customers.
• Work to job completion at the highest standard.
• Handle all spares requirements and place orders with the relevant supplier.
• Provide support for the WaMSS Scada.
• Standardised work execution and reporting to a high level.
• Record keeping of equipment and work
• Communicate effectively with customers, suppliers, etc., to make sure that all information is shared accurately and timeously.  All oral communication must be followed up with emails, written messages, etc., to provide a written record.
• As a sales organisation to maintain the highest levels or relationships with customers and to promote the Company’s services and products.
• Our aim must be repeat business from all Company customers.
• Completing time sheets, reports, proposals, quotations, etc., timeously efficiently and at the highest level.
• The work requirements include customer relations, recommendations, engineering, quotes, setup and calibrating equipment, on site installations and commissioning, calibration certificates, etc.

Customer Support

Customer support incorporates external sales, internal sales, service department etc., and includes projects, on-going contracts and challenges.  The job requirement is to deliver excellent, efficient and effective execution service to all external and internal customers.

Hands-on

The role requires the Instrumentation Service Technician and Customer Support to be “hands-on”, including: servicing on the tools; making customer visits; documentation; quotes and proposals; corresponding with suppliers and customers, expediting; cash collections, etc.  The aim is to provide excellent customer service, at all times.

Desired Experience & Qualification

• Must have prior experience in a similiar and/or same INSTRUMENTATION role with at least 8+ years' experience  
• Excellent communication, and organisational skills
• Excellent analytical and problem-solving skills
• Matric qualification is a requirement with highly satisfactory results in mathematics
• Tertiary qualification i.e., bachelor’s degree and/or National Diploma in Instrumentation
• Must have integrity
• Must be very meticulous by nature
• Highly effective work ethic