Open Positions at Discovery Limited

Areas of responsibility may include but not limited to

• Facilitate excellent service interaction between brokers and clients on dedicated portfolio
• Accurate, timely administration on service and claims
• Provide 1st call resolution.
• Achievement of monthly product and soft skills knowledge targets.
• Stakeholder engagement.
• Dealing with service providers
• Teamwork, self-management and alignment with Discovery values.
• To process, validate and liaise with clients, brokers and service providers following a client's motor and non-motor loss or incident.
• Adherence to risk and compliance requirements.
• Teamwork, self-management and alignment with Discovery values.
• Portfolio performance based on agreed targets
• Collaboration, peer-to-peer coaching and training

Education and Experience

• Matric (Essential)
• FAIS Credits - full qualification (Essential)
• RE 5 qualification (Essential)
• 2 years’ minimum short term insurance claims and/or client service (financial advice) experience (Essential)
• Class of business certificate (Advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Experience dealing with Brokers (Advantageous)
• Degree (Advantageous)

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Areas of responsibility may include but not limited

• To ensure that all the IT monitoring products suites and infrastructure are maintained, focusing on uptime and serviceability.
• Creating, maintaining, and contributing of team processes and documentation, including monthly reporting
• Preparing of availability monitoring dashboards for teams as well as management, to provide varying levels of visibility into the issues encountered within the environment, both real-time and over an extended period
• Create and maintain custom monitors, notifications and dashboards required by all relevant teams.
• Focusing on the enhancements and application of the current and new core monitoring systems
• Configuring monitoring and maintaining, correlating alerting solutions to ensure that only relevant issues are being identified and alerted upon
• Gathering business and technical information regarding solutions used within the environment to determine the specific services and functions required to be monitored.
• Tweaking the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives.
• Identifying technical issue trends that point towards an underlying problem, working with Problem Management and Major incident leads ensuring correct notifications and thresholds are setup.
• Contributing to the troubleshooting and resolution of potential significant infrastructure issues occurring within the environment, to address complex and underlying issues.
• Resolve incident/request/workflow assigned to team within the specified SLA

Personal Attributes and Skills

• Working with People
• Adhering to Principles and Values
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating action
• Presenting and Communicating Information
• Applying Expertise and Technology
• Adapting and Responding to Change
• Coping with Pressure and Overcoming setbacks
• Problem Solving
• Attention to detail.

Education and Experience

• Matric - Essential
• IT Diploma or Degree – Essential
• 4 Years IT Operations/Services experience with 3 years in a Performance Monitoring and Administration of an IT environment – Essential
• VMware Portal – Essential
• Ansible Tower/AWX – Essential
• ITIL Foundation – Essential
• Monitoring Tools (Dynatrace, SCOM, Appdynamics etc) – Essential
• Cloud deployment – Advantageous
• Github – Advantageous
• Sailpoint – Advantageous
• Service Now – Advantageous
• CA – Advantageous
• Power BI – Advantageous
• Beyond Trust – Advantageous
• SaltStack – Advantageous
• TerraForms – Advantageous
• Unix or Linux certification – Advantageous
• Microsoft OS – Advantageous
• Networking knowledge - Advantageous