Hot Vacancies at Ares Holdings

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Requirements

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Requirements

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit 
• Quarterly Uniform allowance 
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Requirements

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Requirements

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Requirements

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit 
• Quarterly Uniform allowance 
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Summary

• The successful candidate will need to provide excellent customer (Wholesale) service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.

Customer Communication

• Customer Queries (Inbox and Telephonic)
• Clear communication with customers on late deliveries, stock availability and short shipments
• Upselling based on ATS if we do not have stock of a particular style
• Assist Visual Merchandiser with queries, stock transfers etc.

Order Management & Processing

• Forward Sales Order Entries - accurate and within the given deadline
• Update sales orders with confirmed delivery dates
• Ensure VAS details are correct, up to date at DSV and executed in full
• VAS ticket ordering - well in advance
• Returns based on line manager approval - executed and followed through till credit passed
• Agent and House account report monthly on Open Orders vs Purchase orders
• Customer purchase order details on relevant sales orders

Reports

• Returns Report
• AR Report - CS execution based on Finance comments
• Daily tracking of Invoice + Integrated Order to DSV vs Monthly target
• Monthly open sales order report to all agents

Returns

• Process Returns and pass credits within SLA

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands
• Gym & Shower facilities
• Personal Trainer
• Yoga
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Healthy Lunch subsidy
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit 
• Quarterly Uniform allowance 
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

Company Values:

• We Will – Love Athletes
• We Will – Stand for Equality
• We Will – Fight on Together
• We Will – Create Fearlessly
• We Will – Always Connect
• We Will – Stay True
• We Will – Think Beyond
• We Will – Celebrate the Wins

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit 
• Quarterly Uniform allowance 
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

go to method of application »

E-commerce Operations

• Ensure all E-Commerce operational activities are consistently executed according to Standard Operating Procedures and applications used (Returns Go, Error Optimize, DSV e-visibility, DSV recaps systems and courier partners)
• Ensure the order well for B2C for Birkenstock is always clear and orders are delivered according to the delivery lead-times for the brand.
• Work closely with the customer service team on all customer queries
• Ensure that all packing requirements are followed correctly by the warehousing partner.
• Monitor returns with the customer service team and assist to reduce the return rate.
• Assist customer care with customer product re-selection options
• Work closely with the merchandise planner and logistics to minimise cancelled orders.
• Managing customer queries and escalating when necessary.
• Place replenishment orders for packaging to dispatch all e-com orders from warehousing partner.
• Provide ad hoc support to adjust the site, including front-end customizations, improving speed/performance, and other customizations as needed.
• Ad-hoc UAT for e-commerce and omni-channel projects.
• Ensure all products are listed and enriched for the e-commerce store.

Customer service

• Conduct customer surveys to gauge satisfaction levels. (NPS Score)
• Employ analytical skills to identify and resolve gaps in customer experience.
• Outline customer query responses for the Customer service team to communicate to customers.
• Document and maintain customer service policies.
• Update and maintain frequently asked questions on the website and the live chat.
• Ensure webforms are up to date and user friendly

Performance tracking

• Ensure all tracking for ads performance is in place.
• Ensure all tracking tools are set up and up to date for ecommerce.
• Ensure all the correct collections are created and correct links are supplied to agency for e-mailer and banner call to actions.
• Work through heatmapping tools daily and make improved user experience suggestions based on the findings.
• Monitor and analyse website analytics to identify areas for improvement and optimize content accordingly.
• Support the E-commerce manager in global reporting requirements (KPI, Data, and Performance) when needed.
• Reporting to the E-commerce manager weekly/bi-weekly updates on user experience findings with a solution-based approach.

Online Inventory management

• Control e-commerce inventory and pricing in line with Planning team – communicate out of stock items to planners and ensure replenishment orders are placed."
• Ensure inter business stock transfers take place between regions to assist online customers.
• Assist with integration and stock alignment errors

Requirements

• Bachelor's degree required, with preference for e-commerce
• Proven experience in mapping and managing online customer journeys.
• Background in direct marketing and e-commerce environments
• Familiarity with Content Management Systems (CMS).
• Proficiency in using diverse CRM platforms
• "Analytics - using Google Analytics, social media analytics, mailer analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives"
• "E-commerce: experience is preferred (background in e-commerce, understanding how online sales processes work, including payment gateways, shipping options, and inventory management)"
• Troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
• "Proficiency in Shopify Platform: deep understanding of the Shopify platform, including its backend operations, functionalities, and capabilities"
• Experience with tools and technologies used for website merchandising and management, Microsoft Office
• Proactively source and load relevant information to drive a rich customer experience online and increase conversions and sales.
• Be able to embracing change.
• Paying attention to detail.
• Good relationship building skills
• Seizing business Opportunities.
• Be able to work in a team and prioritize tasks.
• Background in direct marketing and e-commerce environments.
• Valid driver's license and own car essential
• Understand the complete online customer journey from order placement to fulfilment
• "Data Analysis: The ability to analyse and interpret data from Shopify analytics or other tools like Google Analytics to make data-driven decisions and strategies"
• Advanced skills in Google Analytics.

go to method of application »

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the store changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Hey Dude rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the store standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage.

Why work for us:

• Fast growing and well-established brand
• Extensive growth opportunities within
• Company upskills employees and provide training opportunities

Requirements

• Grade 12 or Equivalent
• 1 year of customers services experience minimum
• Crocs product knowledge advantageous
• Able to work flexible shifts