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  • Posted: Jan 12, 2022
    Deadline: Not specified
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    Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. Clickatell was the first company to enable a web to mobile app from any website in the world and, harnessing over a decade of insight into the complexities of...
    Read more about this company

     

    Infrastructure Engineer: Linux

    Description

    We Are Setting The Pace:

    Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things.  We need people who can understand the bigger picture and who connect the dots to achieve success.  In our agile and demanding environment, you will have to ask the right questions and take the smart risk.

    We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do.  The way they are going to drive our organization forward and deliver solutions to our customers.  Watch this space as we blaze a new path while expanding across the globe.

    Purpose:

    The Infrastructure Engineer is accountable for assisting the Team Lead in planning, organizing, controlling, and management of all of platforms and implementation of the related infrastructure strategy. We are looking for an experienced person to help us manage and develop our cloud infrastructure. This role will work closely with our technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime.

     

    The Role of our Champion

    • Play an active role within Clickatell’s overall cloud adoption strategy.

    • Installation/configuration, operation, maintenance and monitoring of the Clickatell messaging engine hardware, software and related infrastructure with a focus on high availability, stability and security.

    • Technical research and development to enable continuing innovation within the infrastructure.

    • Auditing and analysis of logs and other system data for troubleshooting and preliminary root cause determination, data backup management, change control management for code deployment and configuration modifications.

    • Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers and partners.

    • Technical liaison with enterprise customers and vendors as required.

    • Service, maintain, commission and support global platforms, with a view towards high availability.

    • ITIL (incident and problem management) - conduct root cause investigations on all customer-affecting incidents.

    • Ensure that all known errors and single points of failures are highlighted, documented and feeds back into change management process.

    • Ensuring all documentation and diagrams for all environments are accurate and up to date.

    • Perform or confirm system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

    • Repair and recover from hardware or software failures, including coordinating and communicating with impacted constituencies.

    • Capacity planning and reporting for all platforms.

    • Provide escalated technical support that requires an on-site presence.

    Requirements

    The Capabilities of our Champion :

    • Related degree or qualification.

    • Minimum of 3 years in a system administrative position.

    • Minimum of 2 years working experience with Unix or derivative.

    • Minimum of 2 years working experience with troubleshooting hardware and/or software.

    • Minimum of 1 year programming or scripting experience.

    • Experience in virtualisation and cloud environments (Amazon Web Services) required.

    • Experience with Linux-based operating systems required.

    • Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous.

    • Perl, python, ruby and/or PHP scripting experience advantageous.

    • Proven experience in and with a large, ISP-type environment and infrastructure.

    • Monitoring and alerting experience with Open-Source technologies such as Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana advantageous.

    • Proven experience in production environments of the below is advantageous:

    • SAN storage solutions.

    • Software package building and release management with software tools such as Puppet, Chef or Salt.

    • Network/OS clustering.

    • Knowledge and Abilities.

    • Networking, from Ethernet to IP.

    • Operating systems, from bare steel to network services.

    • IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP.

    • Virtualization technologies such as KVM, XEN or VMWare advantageous.

    • Public Cloud vendor experience (Amazon Web Services) a must.

    • Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data Centre.

    Benefits

    Why you will love being here:

    • Healthcare, Pension Fund and Group Life benefit.

    • Quarterly performance incentives.

    • Communication allowances.

    • Half-day off on your birthday.

    • 5 personal days leave a year, over and above your annual leave.

    • Remote Working (our offices are currently open for essential use only due to COVID-19).

    • Ongoing Learning with access to books, team training workshops and professional development.

    • Virtual activities, events and coffee dates.

    • Home office set-up with laptop, screen, internet access and UPS.

    • Anniversary awards.

    Clickatell is an equal opportunity employer and all suitable applicants will be considered for employment. Preference will however be given to candidates who will enhance the diversity of the team and support the achievement of employment equity.

    To all Recruitment Agencies, we thank you for your willingness to assist us with this vacancy. As a company we have our own Technical Talent Specialists that has deep knowledge of what our company values in every employee and therefore are able to headhunt themselves. Furthermore we do not accept unsolicited CV’s, terms & conditions associated with the use of such CVs will be considered null and void.

     

    Method of Application

    Interested and qualified? Go to Clickatell on apply.workable.com to apply

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