Infrastructure Lead at Hire Resolve

Job Description

• As the Infrastructure Lead, you act as the “Traffic Controller” and “Knowledge Hub” of the infrastructure department. You ensure that technical expertise across a diverse property portfolio is codified into clear operational systems. You convert high-level engineering strategies into actionable scopes, preventative maintenance plans, and process documentation, ensuring seamless portfolio operations.

 Responsibilities

• Develop and maintain Standard Operating Procedures (SOPs) for all technical systems (e.g., solar grids, borehole pumps, HVAC).
• Draft technical Scope of Work documents for contractors with clear, measurable requirements.
• Maintain a digital repository of as-built drawings, manuals, and technical specifications.
• Build and manage an annual preventative maintenance calendar for all properties.
• Provide technical guidance to Property Coordinators during on-site maintenance.
• Conduct technical audits to verify completion and compliance with standards.
• Coordinate unique infrastructure requirements for special sites (e.g., conservation areas).
• Manage vacant property protocols, including security and maintenance.
• Ensure adherence to OHS, safety, and site-access rules for contractors and staff.
• Coordinate emergency responses for critical system failures.
• Review contractor proposals to ensure accuracy and prevent unnecessary work.
• Act as Level 2 escalation for technical deviations identified by coordinators.
• Collaborate with Head of Infrastructure, Compliance Lead, and internal stakeholders.
• Schedule and track inspections required for Certificates of Compliance.
• Prepare documentation for insurance audits or statutory inspections.
• Ensure maintenance work respects zoning, building lines, and title deed restrictions.
• Partner with internal teams (Operations, Property, Compliance, Development Leads) and contractors to ensure smooth handovers and capture technical know-how.

 Requirements

• Bachelor’s degree in Engineering, Facilities Management, or related technical field (preferred).
• Extensive experience in infrastructure management, building systems, or facilities administration.
• Proven experience developing SOPs, scopes of work, and preventative maintenance plans.
• Strong knowledge of building systems: plumbing, electrical, structural, HVAC, solar grids, boreholes.
• Organisational skills to manage schedules and data across a multi-site portfolio.
• Systemic thinking and problem-solving skills to identify and resolve process gaps.
• Ability to convert technical concepts into clear documentation.
• Leadership readiness to take full responsibility for infrastructure operations if required.
• Proficiency in project management tools such as monday.com or similar.
• Experience in multi-site property management or managing large infrastructure portfolios is highly advantageous.