Infrastructure Manager at Santam Insurance

JOB DESCRIPTION
IT Infrastructure Manager whose primary responsibility is to ensure that the managed service we receive (from multiple vendors) delivers on the agreed SLA’s, is appropriate for our need and strategy and that we can measure and report on the implementation, monitoring, maintenance, upgrade and administration of IT infrastructure systems. This includes but is not limited to the network infrastructure, servers, storage, telephony and databases to achieve availability, performance, and security objectives

KEY ACCOUNTABILITIES

• Multi-Vendor delivery, inter-dependency and relationship management. 
• Solid understanding of physical and virtual infrastructure management including storage, backups and disaster recovery. 
• Vendor liaison on all queries and issues raised for resolution. 
• Standards, policies and procedures to endure regulatory adherence. 
• Relationship building
• Translation of the organisation’s strategy into implementable actions. 
• Implement strong monitoring capabilities with automated escalation and notifications. Produce standard reports on a monthly basis on performance as well as future consumption trends that might become risks.

QUALIFICATIONS AND EXPERIENCE

• B Com (IS) / BSC Informatics or equivalent
• 10 years + working experience in this environment 
• Experience with or administration of Operating Systems, Core Infrastructure Hardware, Active Directory and other Windows Based Systems 
• Able to demonstrate a solid understanding of IaaS, PaaS, SaaS environments.

SKILLS

• Attention to detail.
• Must have analytical ability and be able to analyse data in order to solve problems and provide appropriate solutions.
• Strong client service orientation.
• Ability to work under pressure.
• Autonomous delivery.
• Excellent communication skills – all levels.
• Analytical skills, results-oriented approach
• Problem-solving skills
• Reporting and Administration
• Learning and researching
• Vendor Knowledge and Management

COMPETENCIES

• Collaborate
• Cultivates innovation
• Drives results
• Customer focus
• Flexible and adaptable
• Applying expertise and technology
• Capacity Planning
• Systems Analysis
• Business Requirement