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  • Posted: Apr 13, 2022
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company


    Non-Motor Assessor II

    What will you do?
    The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions

    What will make you successful in this role?

    • Receiving instruction from Claims Service Consultant (appraisal notes & docs).
    • Checking completion and correctness of document and policy conditions.
    • Planning routes for claims, make arrangements and contact client.
    • Identifying what is required and outstanding from client.
    • Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
    • Assessing risk to provide recommendations to underwriting.
    • Appointing specialist resources if required.
    • Interacting with the police, weather bureau etc. to assess merit.
    • Comparing information collected to the policy requirements and claim details presented.
    • Determining equivalent replacement and determine risk.
    • Deciding and negotiating on replacement/cash/claims card.
    • Authorizing repairs/cash settlement.
    • Writing Claims Report and updating the central claims file.
    • Handle and resolve clients/brokers complaints in a timely and fair manner.
    • Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
    • Ensuring effective and continuous communication with all stakeholders.

    Qualification and Experience

    • Matric (Grade 12) with Mathematics
    • Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
    • Certified Fraud Examiner qualification advantageous
    • Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
    • OR Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

    Knowledge and Skills

    • All relevant product training completed
    • Familiar with IM external systems
    • Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
    • Ability to do investigations on buildings, its contents and fire

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    Infrastructure Manager

    IT Infrastructure Manager whose primary responsibility is to ensure that the managed service we receive (from multiple vendors) delivers on the agreed SLA’s, is appropriate for our need and strategy and that we can measure and report on the implementation, monitoring, maintenance, upgrade and administration of IT infrastructure systems. This includes but is not limited to the network infrastructure, servers, storage, telephony and databases to achieve availability, performance, and security objectives


    • Multi-Vendor delivery, inter-dependency and relationship management. 
    • Solid understanding of physical and virtual infrastructure management including storage, backups and disaster recovery. 
    • Vendor liaison on all queries and issues raised for resolution. 
    • Standards, policies and procedures to endure regulatory adherence. 
    • Relationship building
    • Translation of the organisation’s strategy into implementable actions. 
    • Implement strong monitoring capabilities with automated escalation and notifications. Produce standard reports on a monthly basis on performance as well as future consumption trends that might become risks.


    • B Com (IS) / BSC Informatics or equivalent
    • 10 years + working experience in this environment 
    • Experience with or administration of Operating Systems, Core Infrastructure Hardware, Active Directory and other Windows Based Systems 
    • Able to demonstrate a solid understanding of IaaS, PaaS, SaaS environments.


    • Attention to detail.
    • Must have analytical ability and be able to analyse data in order to solve problems and provide appropriate solutions.
    • Strong client service orientation.
    • Ability to work under pressure.
    • Autonomous delivery.
    • Excellent communication skills – all levels.
    • Analytical skills, results-oriented approach
    • Problem-solving skills
    • Reporting and Administration
    • Learning and researching
    • Vendor Knowledge and Management


    • Collaborate
    • Cultivates innovation
    • Drives results
    • Customer focus
    • Flexible and adaptable
    • Applying expertise and technology
    • Capacity Planning
    • Systems Analysis
    • Business Requirement

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    Commercial Underwriter

    What will you do?

    Underwriting and Reinsurance Services – Commercial Portfolio Management, CoE is looking for an individual with strong analytical skills and an ability to build good relationships. The successful candidate will have good communication and negotiation skills, with a ‘can-do’ attitude and will be based in Auckland Park.

    What will make you successful in this role?

    This job family stream is concerned with managing risk by providing specialist technical underwriting advice. The CoE is a highly technical role with strong client focus. The primary focus is on renewal underwriting to maintain profitability. The incumbent will be responsible for managing risk administered on external systems, to achieve, maintain and grow profitability of the Commercial Portfolio Management channel.

    • The handling of escalations outside of binding authority, including technical and complex queries. 
    • Managing profitability through the application of effective policy screening actions on policy and portfolio levels
    • The initiation, provision and implementation of renewal terms and conditions on identified high risk and high exposure policies.
    • Effective underwriting of complex risks. 
    • Identifying re-insurance and taking appropriate action.
    • Providing quality and correct feedback on high level technical queries.

    The successful candidate will also be responsible for building networks and relationships with the various role players and are required to liaise and influence on various levels. The position requires of the incumbent to embrace a culture of learning and development.


    • RE accreditation
    • Grade 12 or equivalent
    • FAIS compliance – 60 credits on NQF level 4

    Experience and Knowledge

    • Minimum of 5 years Commercial lines experience in a risk management environment
    • Santam Underwriting level 4 (Applicable to Santam Internal Candidates) 
    • Commercial Lines product knowledge on Santam Underwriting 
    • Ability to apply and implement policy screening processes
    • Understanding of Risk management and the ability to apply risk mitigation

    Experience in dealing with:

    • Reinsurance
    • Asset All Risk
    • Fleets 
    • Motor Traders
    • High value risks
    • Computer literacy (Ability to record, analyze and present data in Excel)
    • Relevant system knowledge:  Persetel & Web-E 


    • Delivery and results orientation
    • Attention to detail – strong analytic skills required to identify and mitigate risk
    • Problem solving
    • Producing creative solutions
    • Adapting to changing circumstances
    • Performing under pressure
    • Deciding & initiating action
    • Building networks and good relations
    • Negotiating and getting agreement
    • Building networks and ability to maintain relationships
    • Goal setting and prioritising
    • Communication skills


    • Collaborates
    • Cultivates Innovation
    • Flexible and Adaptable
    • Drives Results
    • Client Focus
    • Profitable underwriting
    • Client Service
    • Quality Management
    • Reporting

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    Senior Business (Data) Analyst

    What will you do?

    Santam BITS has a career opportunity for a Lead Business Analyst in the Digital environment with a key focus on Data analysis, calculating Digital value generation and Reporting. The digital assets include various portals and mobile apps. The person should preferably be based in Cape Town, but candidates from Gauteng will also be considered. 

    What will make you successful in this role?

    • Understand and analyses data that tracks usage and trends in usage of different digital assets and features, resolve discrepancies and gaps in data and improve overall quality of data and reporting
    • Define data and analytics requirements for existing and new digital assets and features. 
    • Understand and define the potential scope of digital usage and value add for each digital asset and feature and measure that against manual processes or processes requiring human intervention
    • Compile monthly statistics and reporting. Continuously evolve and improve reporting capability. Build presentations and facilitate discussions regarding data, trends, value add, and other findings derived from data analysis
    • Ensure that Digital way of working and reporting align with existing data and reporting guidelines, tools and frameworks
    • Consult with business to identify business and data problems and opportunities 
    • Conceptualization, proposal of solution and business case development
    • Analyse and decompose relevant business processes and understand the change impact on business and end users and what is required to measure that impact
    • Ensure strategic and project objectives are met by validating that those requirements and solutions will deliver on the agreed objectives
    • Elicit, analyse, document and maintain business and data requirements and functional specifications or user stories for more than one project at a time which may be at different stages of the project and development lifecycles
    • Administration, planning and organizing of work to ensure successful and on time delivery
    • Participate in quality assurance, user acceptance testing as well as demos and training of new solutions and reports
    • Provide support and collaborate with business as well as the following BITS and Digital competencies, i.e., project management, digital adoption, change management, training, design, development, digital operations and testing
    • Comply with company policies and procedures, standards and methodologies, as well as use of selected tools supporting the methodologies used
    • Stay current on industry practices and trends in the short-term insurance, data analysis and reporting and digital environments and contribute innovative ideas for the use of technology, data, reporting and improvement of processes

    Qualifications and Experience

    • Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech or B.Eng
    • Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution e.g. CBAP
    • Minimum 5 years’ experience as Business Analyst with relevant experience in Data analysis, defining data and analytics requirements and report writing 

    Experience with 

    • Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories 
    • Cost estimation, target setting, building business cases, defining benefits
    • Requirements elicitation, workshop facilitation, conducting demo’s and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization
    • Building presentations, creating visual representation of requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture
    • Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
    • Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams 
    • Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results
    • Experience in the following areas will be advantageous
    • Customer journey mapping, user impact analysis or use of process modeling methodologies and tools 
    • Managing projects as well as project management techniques and methodologies
    • Short term insurance or financial services industry 
    • Digital environment 
    • Visual representation of data, including interactive dashboards and the usage of Google analytics
    • Defining standards, principles and new ways-of-working

    Additional Competencies and Skills

    • Strong analytical and problem-solving abilityStrong leadership, negotiation and influencing skills
    • Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project, data and reporting scope and alignment with strategy 
    • Agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies and frameworks 
    • Customer service orientation and collaborative interpersonal styleBusiness acumen with thorough knowledge and understanding of business, data, process and technology environmentsEffective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
    • Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions
    • Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion
    • Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
    • High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about data and technology
    • Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment
    • Ability to plan, organize and manage own workload and timelines aligned to project plans
    • Team player with ability to work independently as well as collaboratively
    • Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology

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    Reinsurance Analyst

    What will you do?

    • Santam Reinsurance has two Reinsurance Underwriting Analyst vacancies available. The role reports to one of the Territorial Heads and will be based at the Santam Head Office in Bellville.

    What will make you successful in this role?

    The Reinsurance Underwriting Analyst will be responsible for assisting the Reinsurance Underwriter in underwriting and managing a reinsurance treaty book within one of Santam Reinsurance’s existing geographical regions. This job will appeal to anyone who wants to learn how to build and manage a portfolio of reinsurance risks. While previous experience is nice to have, anyone with a numerate university degree, 0-2 years of post-university work and a desire to work hard and learn should apply.

    • Assist the Underwriter in developing, managing and maintaining a reinsurance treaty book in the chosen territory. This is both, a client facing role and an analytics and accounting role.
    • Building and maintaining reinsurance broker and client relationships for both existing business and potential business.
    • Pricing and underwriting the reinsurance treaties using a range of actuarial and softer methods as well as checking reinsurance contracts
    • Support the drive of profitability and growth in the chosen territory according to annual premium volume, profitability and volatility benchmarks. 
    • Research different region’s (Re)insurance sectors to determine the best strategy to employ on the portfolio.
    • Improving processes by actively engaging stakeholders on the processes involved in the underwriting process.
    • Analyzing contract wordings. Checking and monitoring accounts, payments and profitability of the book. 
    • Actively involved in projects determined by the Territorial Head and/or Chief Underwriter.

    Qualifications, Knowledge and Experience

    • Undergraduate degree with a significant numerate component such as Math, Computer Science, Statistics, Economics, Physics, Engineering & Actuarial Science.
    • 0-2 years’ of work experience preferably in the insurance/ reinsurance, finance and/ or risk management sectors.
    • Proficient in MS Office with a strong focus on MS Excel at an Intermediate to Advanced level.
    • Willingness to work over the Christmas and Easter Holiday period
    • Willingness to travel internationally 

    Advantageous Qualifications, Knowledge and Experience:

    • Honours degree,  Actuarial Qualification (FIA,CFA or actuarial students who have stopped the professional exams).
    • 0-2 years’ experience in the short term insurance industry/reinsurance environment.
    • Good understanding of reinsurance principles and concepts
    • An understanding of reinsurance wordings, reinsurance markets and the end-to-end analysis of a reinsurance submission. 
    • A strong understanding of insurance and related risks 
    • Reinsurance technical accounting knowledge 


    • Excellent verbal and written communication skills
    • Analytical ability
    • Ability to read and review contracts critically in line with company requirements
    • Advanced numeracy skills
    • Ability to work independently with limited supervision
    • High stress tolerance 
    • Ability to work to tight deadlines and under pressure
    • Strong negotiation skills
    • Team Player
    • Ability to work flexible working hours
    • Must be pro-active and take ownership of tasks
    • Willingness and desire to learn
    • Good work ethic
    • Ability to multi-task
    • Solid interpersonal and relationship building skills
    • Good planning and organizing skills
    • Time management
    • Great understanding of business processes Proficient in Microsoft Excel , MS Word, PowerPoint, Database management systems e.g. SQL and any programming language e.g. Python, Java.


    • Collaborates 
    • Client focus 
    • Drives results  
    • Flexibility and adaptability 
    • Cultivates Innovation
    • Organisational savvy
    • Balancing stakeholders
    • Plans and aligns
    • Optimises work processes 

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    Senior Commercial Underwriter: Namibia

    What will you do?

    Commercial Underwriting within the Underwriting Services team has a permanent position available for a Senior Commercial Underwriter:  Namibia based in Gauteng, reporting to the Underwriting Manager: Segment Solutions and Bespoke wordings. 

    What will make you successful in this role?

    • To manage Santam’s Namibia’s Commercial portfolio with regards to risk appetite and underwriting mandate adherence to support and ensure achievement of C&P’s profitable growth targets.
    • Ensure all commercial risks on this portfolio adhere to Santam’s risk appetite and are written in accordance with our underwriting rules. This specifically includes all reinsurance and fronting arrangement entered into by the Namibian business unit, with regards to Commercial insurance
    • Ensure that all Underwriting governance required for these portfolios is in place with appropriate reporting and resultant action steps
    • Assist in maintaining and creating policy wordings for this portfolio, as needed.
    • Assist in determining business specifications for the design and development of this portfolio’s offerings in Policy Centre, as needed
    • Maintain and provide input and guidance on these portfolios to ensure market competitiveness & retain relevance
    • Support underwriting managers in coming up with new solutions and innovations (including the use of Artificial Intelligence to automate underwriting decisions) that allow Santam to remain the market leader in Commercial insurance
    • Work with Actuaries to determine appropriate rating structures for these portfolios 
    • Develop rating tools/solutions for these portfolios for use by external business partners as needed
    • Meet with brokers to discuss reasons for decisions taken and negotiate differentiated terms
    • Handle all Namibian referrals of a complex nature and make underwriting decisions which requires logical balancing of profit and growth considerations within your mandate and in accordance with the underwriting rules determined by the underwriting managers for Property, Motor and Liability
    • Assist in mandate setting, including associated curriculum for Namibian Commercial Underwriting.
    • Responsible for policy wordings, policy guidelines and implementation of any regulatory underwriting requirements, e.g. PPR for this portfolio.
    • Assist Commercial Underwriting in reaching its objectives. This may include getting involved in initiatives not listed here.
    • Develop talent and help grow the new generation of Santam Underwriters.

    Experience and Qualifications

    • Bachelor’s degree or relevant insurance related diploma: AIISA or FIISA or similar 
    • Recommendation: Management or Leadership qualification 
    • Must qualify for Santam’s Underwriting Level 1 mandate, as per our assessment methodology and criteria (this will form part of the interview process)
    • Proven track record of at least 15 years’ experience within an Underwriting environment, preferably with substantial commercial experience
    • Of which at least 10 years’ management of a Specialist Underwriting team 
    • Advance Computer literacy (MS Word, Excel & PowerPoint)


    • Specialist Property or Casualty Technical Underwriting expertise
    • Thorough knowledge of Santam’s Commercial products is peferable
    • Knowledge of (and understanding of the impact of) the relevant legislation on the business e.g. Building regulation


    • Commercial Underwriting skills
    • Advanced Excel
    • All policy administration and quoting systems of Santam Commercial Management experience in Commercial Underwriting
    • Excellent English communication & report-writing skills
    • Presentation skills
    • Establish interpersonal relationship, negotiating and networking skills
    • Ability to influence
    • Ability to work under pressure with appropriate prioritisation skills
    • Good analytical skills and problem-solving abilities
    • Attention to detail and meticulous
    • Skilled in leading and coaching staff
    • Able to organise own and others workloads to achieve priorities and objectives
    • Demonstrate capability to think of the organisation holistically
    • Management of employees: 
    • Establish focus and manage performance
    • Provide Motivational support
    • Fostering teamwork 
    • Empowering others
    • Managing change 
    • Build and lead a team and ensure Santam remains market leader in Commercial Property & Casualty risks
    • Coaching and development 
    • Performing under pressure 
    • Problem solving 
    • Negotiating and Influencing others 
    • Erudite (oral and written communication)
    • Forward and Logical Thinker 
    • Working with complex information
    • Consistents etc.

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