Open Vacancies at Webhelp SA

What you will do in this role

As a Business Trainer on our team, you’ll be:

• Demonstrating, understanding and complying with all legislative requirements including but not limited to FSA, CCA, DPA, OFCOM and OFGEM
• Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioural competencies and skills
• Keeping up to date with products, pricing and training materials to ensure correct product knowledge is passed to delegates at all times
• Maintaining a high quality of service for all customers and clients
• Sharing product knowledge and experiences to new delegates
• Updating relevant systems accurately with relevant information
• Ensuring all groups are trained in the appropriate timescales, all standard processes are followed and all paperwork is completed accurately and timeously
• Identifying delegates’ development areas at an early stage and ensures appropriate support is implemented, determining the cause of any issues presented by using effective questioning techniques to collect enough information to resolve the issue and ensuring the Line Manager is kept aware of all issues
• Ensuring all possible avenues are undertaken to assist new delegates to pass the training at the required level

Your qualifications and experience

Concentrix + Webhelp is a great match if you have:

• A Matric certificate
• A minimum of 12 months’ training delivery experience in a fast-paced environment
• A minimum of 6 months’ experience designing, assessing and evaluating development intervention
• Competence and experience in the use of Microsoft Office packages
• A clear credit and criminal records

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What you will do in this role

As a Learning and Development Business partner you’ll be:

• Maximising efficiencies through the design, development and delivery of creative and tenacious learning solutions
• Identifying revenue generating opportunities through continual improvement of training materials, implementing trends and the changing client call mix into induction and up-skill collateral
• Monitoring and measuring the overall team and individuals’ performance against KRA’s
• Being accountable for coordination of management development with the training administrator, project and client training, customer excellence academy and training to support published HR policies
• Delivering excellent standards of internal and external customer service monitoring and benchmarking standards of customer service; regularly conducting analysis and reporting on satisfaction levels, and actively seeking and acting upon feedback
• Monitoring and reporting on site training activity to the training administrator to ensure that all L& Development progress reports and management reports are delivered by set deadlines, highlighting successes and areas of concern with a proposed course of action
• Feeding back to the wider team on changes within L&D to improve quality of department and support cross site implementation of successful change interventions
• Seeking opportunities to drive employee engagement through L&D solution / support
• Identifying and prioritising all challenges and limitations, supported by the proposal (and where appropriate a business case) detailing effective solutions
• Working closely with the wider L&D team, the site management team and senior management team to ensure best practice and consistency in the delivery and implementation of the policies, procedures and processes
• Proactively building and developing strong relationships with other departments (HR, Recruitment, Operations, Compliance, IT, R&P, facilities etc.) to enhance working practices and be able to call on these key partners to support the L&D department, and offering support as required
• Forward planning, coordinating and scheduling all site learning solutions; coordinating all resources including rooms and trainers and considering cost and operational management views

Your qualifications and experience

Concentrix + Webhelp is a great match if you have:

• The ability to ensure compliance with Health & Safety, care for the Environment, and expenditure within budgetary controls
• Training Management experience
• Proven written, oral communication and influencing skills
• Excellent analytical and numerate skills
• Team management and development experience