Business Trainer - Durban at Webhelp SA

What you will do in this role

As a Business Trainer on our team, you’ll be:

• Demonstrating, understanding and complying with all legislative requirements including but not limited to FSA, CCA, DPA, OFCOM and OFGEM
• Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioural competencies and skills
• Keeping up to date with products, pricing and training materials to ensure correct product knowledge is passed to delegates at all times
• Maintaining a high quality of service for all customers and clients
• Sharing product knowledge and experiences to new delegates
• Updating relevant systems accurately with relevant information
• Ensuring all groups are trained in the appropriate timescales, all standard processes are followed and all paperwork is completed accurately and timeously
• Identifying delegates’ development areas at an early stage and ensures appropriate support is implemented, determining the cause of any issues presented by using effective questioning techniques to collect enough information to resolve the issue and ensuring the Line Manager is kept aware of all issues
• Ensuring all possible avenues are undertaken to assist new delegates to pass the training at the required level

Your qualifications and experience

Concentrix + Webhelp is a great match if you have:

• A Matric certificate
• A minimum of 12 months’ training delivery experience in a fast-paced environment
• A minimum of 6 months’ experience designing, assessing and evaluating development intervention
• Competence and experience in the use of Microsoft Office packages
• A clear credit and criminal records