Initiating Consultant at Telesure Investment Holdings (TIH)

Job Purpose

• Assess the merits of motor vehicle accident claims in order to identify a possible recovery for the customer and claims business.

Responsibilities

Work Scheduling and operational compliance

• Organize own work schedule in order to get the job done, coordinating with support services and ensure completed work within SLA.

Customer Management (Internal)

• Help manage clients by carrying out standard activities and providing support to others. Transfer matter to relevant department to recover the amount spent on the claim as per standard operating procedure (frequency and standard).

Customer Service 

• Carry out standard customer service activities and handle simple customer enquiries. Manage outstanding items on the workbench as per the standard operating procedure (frequency and standard) Provide feedback to customer should the claim be discarded and cannot be processed due to client being at fault.

Correspondence 

• Respond to routine requests using telephonic conversation or emails (internal and external).

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim. Collect third party claims information by using tracing tools and techniques to establish if the third party is insured or uninsured in accordance standard operating procedure. Identify recoverable third party claims on the workbench by assessing merits in accordance with the standard operating procedures. Collate data from the the Dreamtec App to ascertain if the third party details have been obtained by the tow truck driver.

Document Preparation 

• Prepare internal letter of demand following detailed instruction using standard templates (Sketch and description).

Document Management 

• Create, organize and maintain files containing the correspondence relating to policies and matters. Make relevant updates on the system as per standard operating procedure (frequency and standard) Capture letters of demands and/or summons received from insurers and attorneys in the industry on relevant system in accordance with standard operating procedures in order to allocate matter to liabilities/litigation team.

Administration 

• Produce, update and provide best practice support on the claims administration process and other departmental systems, in line with the SOP. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Remain up to date current and new product knowledge to enable effective decision making.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Business related degree/diploma (Essential)

Experience

• 2 to 3 years' experience in any data capturing / admin position (Essential); 2 to 3 years' experience in a debt collecting or claims environment and working with vehicle collisions (Essential); 2 to 3 years' experience in short term insurance claims environment and/or attorney dealing with motor vehicle collisions (Advantageous).

Deadline:3rd September,2025