Installation Coordinator - Lesaka (Fintech) at Lesaka Technologies

Job Description

• We’re Hiring: Installation Coordinator – Lesaka Merchant Division (Hospitality), Nelspruit (Mpumalanga)
• Lesaka Merchant Division (Hospitality) is looking for a highly organised and proactive Installation Coordinator to join our team in Nelspruit, Mpumalanga.
• Reporting to the Area Manager – Mpumalanga, Eswatini & Mozambique, this role is critical in ensuring the smooth coordination of our installation lifecycle — from planning and readiness to execution and completion.
• This is the perfect opportunity for a detail‑driven, solutions‑focused professional who thrives in a fast‑paced operational environment and enjoys bringing structure, coordination, and efficiency to complex processes.

What You’ll Do

As an Installation Coordinator, your responsibilities will include:

Installation Planning & Control

• Owning and managing the installation schedule across regions
• Ensuring all installations are planned, confirmed, and aligned with client readiness
• Proactively identifying risks (stock, travel, readiness) and resolving them ahead of time
• Coordinating cabling and technical requirements prior to installation

Installation Readiness Management

• Verifying that all installations are fully prepared before dispatch, including:
• Stock availability and allocation
• POD alignment with quotes
• Client readiness confirmation
• Acting as the central coordination point between Sales, Clients, and Technical Teams

System & Data Accuracy

• Maintaining accurate and up‑to‑date records on Salesforce
• Managing POD documentation and submission to the central database
• Ensuring all installation data, schedules, and updates are correctly recorded

Logistics & Resource Coordination

• Coordinating technician allocations based on priority and workload
• Arranging travel, accommodation, and S&T for technicians
• Ensuring optimal utilisation of technical resources across regions

Stock & Asset Control

• Managing stock planning and availability for installations
• Overseeing issuing and receiving of stock
• Monitoring stock levels (new and refurbished) to prevent shortages
• Ensuring accurate monthly stock counts and reporting

Communication & Stakeholder Management

Maintaining clear and proactive communication with:

• Clients
• Sales teams
• Installation technicians
• Area Manager
• Providing regular updates on installation progress, delays, and risks
• Operational Support & Continuous Improvement
• Identifying process gaps and improving coordination workflows
• Supporting standardisation of installation processes and controls
• Ensuring compliance with operational SOPs

Minimum Requirements

To be considered, you should have:

• Experience in coordination, operations, or project administration (preferably in a technical or IT environment)
• Strong organisational and planning skills
• Experience working with systems such as Salesforce (advantageous)
• Excellent communication and stakeholder management skills
• Strong attention to detail and data accuracy
• Ability to manage multiple priorities in a fast‑paced environment
• Problem‑solving mindset with a proactive approach
• Willingness to work extended hours when operationally required

Who We’re Looking For

Someone who is:

• Highly organised and detail‑oriented
• Proactive and solutions‑driven
• Comfortable coordinating across multiple teams
• Calm under pressure and deadline‑focused
• Strong in communication and follow‑through
• Preference will be given in support of EE / AA measures.

Working Conditions

• Monday – Friday, 08:00–17:00
• Occasional extended hours during peak installation periods
• Office‑based role with regular coordination across regions

Key Result Areas (KRAs)

Installation Execution

• Installations delivered on time with minimal delays
• Installation Readiness
• All installations fully prepared prior to scheduled start
• System Accuracy
• Salesforce, PODs, and installation data consistently accurate and up to date
• Resource Efficiency
• Effective technician scheduling with minimal downtime and travel inefficiencies

Stock Control

• Accurate stock management with minimal variance and zero shortages

Communication Effectiveness

• Clear, proactive communication across all stakeholders

Process Improvement

• Continuous optimisation of coordination processes to improve efficiency

Closing Date 18 June 2026