Instructor/Trainer - Midrand at Accenture

PURPOSE OF JOB:

• To professionally deliver and review training 
• To assist fellow trainers with training development
• To assist with the quality assurance process in the team
• To evaluate delivery methods and to ensure continuous improvement
• To research and share ideas on best practice in training development

Main Responsibilities/Tasks:

Training Delivery

• Deliver virtual and physical facilitated training and manage the process in accordance with the training methodology.

Organization

• Ensure venues are fully prepared for physical facilitated training. 
• Ensure readiness of infrastructure for virtual facilitated training.
• Test the set up of the training environment prior to the course taking place and take the necessary corrective action.
• Raise problems with sufficient lead time to avert crises.

Administrative

• Ensure training evaluation forms are completed by course delegates. 
• Report unscheduled attendees to the Training Team Leader / Training administrator.
• Control daily attendance registers and submit these to the Training administrator with relevant feedback.
• Keep a list of Frequently Asked Questions (FAQ’s) to feedback to main project to add to FAQ database.
• Identify and register requests or suggestions regarding training, through the Training Team Leader.
• Give daily and weekly feedback to the Training Team Leader regarding the course progress & delivery.

Develop and improve training material / delivery

• Assist the Training Developer with developing training materials in alignment with business process requirements and the training methodology. This includes learning guides, trainer’s notes, visuals aids, Standard Operating Instructions and Procedures, Information Packs and CBT or Distance Learning Interventions.
• Assist with testing the package, as phases are released, to understand the process, in conjunction with the technical team and the end-users and to ensure that the training material is aligned with the outcomes.
• Provide feedback on training delivery methods and suggest alternatives.
• Gain knowledge of and maintain awareness of best practice activities in training and implement continuous improvement with the team leader.

Providing Support

• Assist with Training Support Requests.
• Ensure that the team complies with all quality assurance process.

Other Features of the Job (e.g., location, traveling, shift hours, etc.):

• Professionalism.
• Open plan office.
• Overtime when required.
• Travel for facilitated training if required.
• Must be a South African Citizen.
• Knowledge and Skills:
• Strong MS Office skills; e-mail and basic Mainframe and WEB environment knowledge
• Strong presentation skills
• Facilitation skills
• Change Management skills
• Systems and business process knowledge of government supply chain management is a distinct advantage
• SAQA and NQF Knowledge
• Time management
• Strong oral and written communication skills
• Problem Solving Skills
• Strong Interpersonal Skills
• Knowledge of different training methodologies
• Good Relationship Building
• Quality Management Principles
• Ability to motivate and create enthusiasm in others
• Team Player
• Positive Attitude
• Works Well under pressure
• Self Starter / Innovative and Flexible
• Reliable and able to work without close supervision

Qualification

• 3-year tertiary qualification with learning support/delivery focus.
• 4 – 8 years training delivery experience essential (facilitated and/ or virtual facilitation).
• Clear understanding of Adult Learning principles.
• Understanding and execution of training methodologies. 
• Understanding of government and/or Supply Chain Management (an advantage)