Intermediate Business Analyst at Interfront SOC Ltd.

Responsibilities/Tasks

Requirements Management

• Conduct structured and semi-structured requirements elicitation sessions with stakeholders (individuals and small groups) using appropriate techniques to gather clear and complete information.
• Analyse and document business processes, data flows, rules, and system behaviours to understand current operations and identify potential improvements.
• Capture and update requirements in Enterprise Architect (EA) according to Interfront standards, including the documentation of Change Proposals (ECPs) where required.
• Prepare and maintain project artefacts that support traceability, stakeholder communication, and development activities.
• Maintain accurate notes from engagement sessions and use them to verify and validate requirements with stakeholders and the project team.
• Collaborate with senior BAs, project managers, and systems engineers/architects to prioritise requirements based on customer value, implementation feasibility, and business impact.
• Assist in validating built systems by comparing actual behaviour with documented requirements, reporting any discrepancies to the lead BA.
• Participate in discussions around requirement changes and assist in assessing their impact on business processes or systems.
• Demonstrate growing autonomy in managing your own tasks while proactively seeking guidance from senior team members when needed.

Stakeholder Engagement and Communication

• Build trust and maintain open communication with stakeholders through professional and positive interactions.
• Clearly communicate elicited requirements, proposed solutions, and process changes to both business and technical teams.
• Conduct meetings to gather input and confirm mutual understanding of requirements.
• Tailor communication style and detail level based on the stakeholder audience, with support or coaching from senior team members where appropriate.
• Collaborate with team leads to ensure timely dissemination of accurate functional requirement information across relevant disciplines/teams.
• Escalate stakeholder concerns or misalignment promptly to the senior BA and project manager for resolution.

Qualification support

• Assist in representing client requirements throughout all phases of SDLC.
• Perform necessary tests on built systems as part of the Interfront testing efforts to ensure correct functional behaviour.
• Gain and grow in understanding of requirements verification and validation efforts, including test coverage.

Product Transition support

• Assist in the drafting of user manuals/guides for Interfront systems.
• Assist in the preparation and delivery of user training and/or training materials on built Interfront systems.

Requirements
Minimum Requirements

• Tertiary qualification in Commerce, Informatics, Industrial Engineering or Information Systems (or similar).
• Business Analysis diploma/certification (advantageous)
• 3-6 years demonstrated experience as a Business Analyst in the functional analysis, design and qualification of large-scale business solutions.
• Good working experience within the SDLC, from initiation and Requirements management, until the transition into the target operational environment.
• Demonstrated use of business modelling techniques in accordance with BPMN and UML standards.
• Knowledge of Software testing/QA
• Demonstrated use of Sparx Enterprise Architect (advantageous)
• Demonstrated use of Function Point measurement (advantageous)