Intermediate Microsoft Developer at PPS

Purpose of the Job:

This role is responsible for providing first line support for Microsoft Dynamics CRM, as well as manage the environment end-to-end and supporting the current SharePoint implementation. The incumbent will make recommendations on improvements to the current environment with a special focus on making use of Microsoft Power Apps.

Main duties and responsibilities:

• Adhering to the PPS Priority Matrix response and resolution times
• Maintaining and consistently demonstrating a general knowledge of company guidelines, processes, practices and procedures
• Accurately recording, updating and documenting requests using the IT service desk system
• Managing support emails and calls
• Evaluating and appropriately responding to assigned problems to determine the affected business service, and identifying who needs to be involved for problem resolution
• Performing regular system data maintenance tasks as assigned
• Monitoring alerts and events reported by systems and executing established recovery procedures
• Supporting the Development team members during detailed design and coding phase
• Executing test plans for functional unit tests, regression tests and system integration tests
• Providing production support for the implemented Microsoft CRM, SharePoint and Power Apps
• Configuration of the Microsoft CRM, SharePoint and Power App systems in production and non-production environments
• Adhering to team and departmental development standards
• Creating and maintaining business process and technical documentation
• Preparing ad hoc reports as requested by business areas
• Adhering to security management practices, as well as promoting established security standards
• Collaborating with analysts, designers, and system owners to implement new environments and functionality enhancements
• Creating and modifying business solutions for Microsoft CRM, SharePoint and Power Apps

Formal Qualifications

• Grade 12 (Matric)
• College diploma or university degree in the field of Computer Science or equivalent working experience
• Microsoft CRM Certification
• Microsoft SharePoint Certification
• Microsoft Power App Certification

Experience

• 5 years' appropriate IT experience
• Minimum of 3 years’ experience in Microsoft CRM, SharePoint and Power Apps - implementation, system design and related business experience

Computer Literacy

• Excellent IT skills and computer literacy

Knowledge and Skills

• Familiar with relational database concepts
• Strong understanding of system integrations

Competencies

• Analytical and able to effectively manage and solving complex problems
• Able to operate within defined standard operating procedures
• Skilled at managing tasks through to completion, managing time effectively, set priorities appropriately and scheduling calls
• Working cooperatively in a team environment
• Able to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
• Good customer service principles

Preference will be given to Employment Equity candidates