Intern: Engineering at eMedia Investments

Roles and Responsibilities

Troubleshooting and repairs

• Testing functionality of video, audio and control cables and repair where necessary.
• Terminating cables with the correct connectors to the highest standard
• Preparing studio systems for production
• Bench test broadcast equipment for functionality
• Performing repairs to broadcast equipment at board level (including soldering)
• Checking network status
• Checking network device status and any network traffic issues

Technical Support

• Responding to technical issues reported by phone or by email
• Assisting workshop walk-in support requests
• Assisting field operations with servicing ENG kits
• Performing broadcast support system checks as per SOP

Installation and maintenance

• Removing old equipment from racks and technical furniture (Decommissioning)
• Installing new equipment in server racks and technical furniture (Commissioning)
• Scheduling, performing and reporting on systems maintenance as per SOP

Escalation

• Escalating technical issues to experienced engineers for assistance to resolution
• Escalating reported technical issues to the manager for notification and information sharing
• Liaising with suppliers and OEMs locally and internationally to assist in resolving technical problems 

Report Writing

• Writing shift report and at the end of the shift outlining the reported incidents, steps taken to resolve and incident status
• Providing equipment fault reports after diagnostics to issue to suppliers and OEMs for repairs
• Sharing assigned tasks system status

Documentation

• Keeping record of findings during the troubleshooting process
• Reading and interpreting system drawings for troubleshooting and workflow understanding
• Updating systems and workflow changes on the system drawings

Requirements

About You

• Demonstrates mutual respect and builds trust through honesty and ethical conduct
• Shows commitment and discipline by fully supporting decisions and pursuing targets with resilience
• Communicates openly and clearly while collaborating effectively as a team player
• Takes accountability by setting clear goals, involving the right people, and sharing responsibility for results
• Applies integrative thinking by generating innovative ideas, drawing logical conclusions, and adapting to change

Requirements

Qualifications:

• National Senior Certificate (NQF Level 4) – Essential
• Diploma in Engineering/Computer Systems (NQF Level 6) – Essential