Intern: GPS Success Coach (40 hours per week) (contract appointment: 1 year) (7 positions): Advising, Access and Success at University of the Free State

Duties and responsibilities:

•     Inbound and outbound call/messages and emails handling as received via the GPS@UFS communication channels to offer relevant support for students (i.e. Graduation Positioning Support contact centre).
•     Support the overall MSDF project team in the execution of student support initiatives (i.e. student tracking and communication).
•     Compile/capture advising and or other student related interaction data on the relevant databases within the MSDF project (i.e. evaluations/attendance registers, case management).
•     Distribute, and collect/capture data related documentation related to student tracking and support initiatives (qualitative and quantitative research/data capturing and analyses).
•     Contribute to the research, and conceptualisation/refinement of student support services and resources.
•     Develop, deliver/present individual advising and tutoring support
•     Participate in ongoing training and development initiatives as is identified and aligned with the overall MSDF/success coaching deliverables.

Inherent Job Requirements:

•     A relevant B-degree on NQF level 7 with Psychology / Industrial Psychology specialisation up to third-year level.
•     One year experience in student leadership (incl. tutoring / mentoring / academic facilitation).

Competencies
Key Competencies Required:

•     Results Orientated
  • o    The ability to cope with a frequently changing environment and to adapt to evolving situations.
  • o    The ability to be reliable, responsible, dependable and to fulfil obligations.
  • o    Ability to work well under pressure.
•     Strategic Thinking
  • o    The ability to deal with several activities at a time. 
  • o    The ability to focus on details, work towards perfection, and approach work in a neat and organized manner.
•     Business Acumen
  • o    The ability to adhere to rules and strictly follow work regulations.
  • o    Proven computer skills, including but not limited to MS Word, Excel and PowerPoint.
  • o    Basic qualitative and quantitative research skills
  • o    Excellent communication skills (written and verbal)
•     Leading
  • o    The ability to maintain high levels of personal motivation, energy and enthusiasm. 
  • o    The ability to be cooperative with others, display a good-natured attitude, and encourage people to work together.
  • o    Good organisational skills and have the ability to manage events/processes effectively and independently.
•     Building Coalitions
  • o    The ability to be self-assured and at ease with people in all types of social situations.
  • o    Ability to work effectively with others and have good interpersonal skills.