Jobs at WNS Global Services SA

Key Responsibility Areas

• Operational training and talent development business partnering
• Operations training team management, leadership and development
• Business Unit learning strategy and management of delivery of aligned training
• Management of the operationalization of training
• Business alignment and evaluation of training
• Create blended learning solutions using existing learning courses and resources. 
• Learning and development quality management and reporting
• Learning governance and compliance
• Training Business impact measurement and continual improvement
• Overseeing learning environment, coaching and mentoring processes

Qualifications

• National Certificate / Diploma in OD ETDP, Human Resources, Learning & Development, Business Administration, Operations Management or similar
• Degree in Human Resources, Learning & Development, Business Administration, Psychology or Industrial Psychology, Operations/Performance management would be beneficial
• Minimum 7 years’ experience in a managerial role in operations management training and or Learning and Development Leader in an operational or business delivery environment
• Learning/training Programme Design, Development and delivery experience
• Experience working in a multi-disciplinary team across multiple stakeholders
• Skills development needs analysis, design, facilitation, management/leadership experience
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel  MS Word and MS PowerPoint

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Job Description

• Inbound Call Centre -
• General Enquiries, dealing with calls and emails from Ampath patients

Qualifications

• Matric
• 12 months Call Center experience in PEP
• Proven Performance Metrics
• Clear phasing records