The Department of Labour will play a significant role in reducing unemployment, poverty and inequality through a set of policies and programmes developed in consultation with social partners, which are aimed at:
Improved economic efficiency and productivity
Employment creation
Sound labour relations
Eliminating inequality and discrimination in th...
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Intern: ICT Service Desk Agents Ref No: HR/P20K/ISDA/HO (X4 POSTS)
National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in Information Technology (ICT)/ A+ certificate.
DUTIES:
Log incidents on IT Service Management (ITSM) system from incoming calls and emails. Ensure that all related documentation is attached to the logged incidents and requests.
Manage call assigning and escalation. Follow up and update all user and engineer activity on the logged calls where applicable. Provide call management for all incidents logged on the system.
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