Intern – IT, Centurion at Corteva Agriscience

You Will Be Part of Growing Team:

The IT Service Delivery Intern is responsible for providing a multi-channel IT support experience to Corteva employees. They execute operational IT activities as well as supporting the delivery of local field services teams to meet and exceed our users’ expectations. This includes supporting all local IT infrastructure, supporting the implementation and user adoption of IT systems and solutions and functioning as a super user. They act as project team members for local IT projects. The IT Service Delivery Intern is an active contributor to the Regional IT Operations team..

Your Challenge:

• Executing all local IT operational activities: infrastructure, compute, end user computing, telecom etc.
• Supporting the delivery of the local field services teams.
• Supporting the implementation of IT systems and projects.
• Support the implementation of local IT projects.
• Collaborating with employees to understand employee needs and identifying technology solutions that enhance the employee experiences.
• Monitoring KPIs and user satisfaction and develop action plans to address areas needing improvements.
• Driving the adoption of a multi-channel experience including tools and capabilities around the Service Desk.
• Ensuring efficient, effective, and aligned IT operational processes at Corteva
• Functioning as a super user, carrying out user training, change management and ensuring regular IT communication at local levels.
• Acting as an escalation point and driving issue resolution by managing the interaction across IT teams, internal and external.
• Setting up user pc’s and handling user queries and being part of the user support team resolving IT tickets.

Key Stakeholders and Interactions:

All functions

Qualifications

To Grow What Matters, You Will Need:

• Relevant Bachelor’s degree required
• Knowledge of End User Computing environment using Windows-based desktops and laptops (Windows 7 and higher) and Apple iOS mobiles.
• Industry-leading certification like ITIL & PMP and knowledge of ServiceNow tool a plus.
• Knowledge of Microsoft SharePoint, Microsoft Office 365, PowerApps, and mobile computing devices is a plus.
• Focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness.
• Project management advantageous.

Who Are We Looking For?

• Curious, bold thinkers who want to grow their careers and be part of a winning team
• Market shaping individuals who want to transform the agriculture industry to meet the world’s growing need for food
• Collaborators who thrive in a diverse, inclusive work environment
• Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader