Internal Arbitrator Assessor at Old Mutual

As a specialist in their field this person acts as a subject matter expert in a specific field of knowledge that could be considered as semi-professional (i.e. Senior Trustee).
The individual applies this knowledge in an operational environment and usually also has production standards to achieve (i.e. X amount of cases).
In addition to production standards this person also plays a role in the upskilling of other more junior staff in the same field and also acts as a point of escalation for difficult cases (complex cases are usually referred to this individual (i.e. cases that could have the potential of causing brand damage).

• The incumbent in this role will also be required to compile statistics and develop reports that can be used for management decision-making.
• This role includes contact with external parties such as clients / industry bodies etc.
• As part of their daily function they will get involved in the resolution of complaints, enquiries and disputes.
• Although they may be required to act as an expert resource on major projects, this is not the primary function of the role.

Education

• Bachelor Of Laws (LLB), Insurance And Risk Management: Insurance And Risk Management