Internal Broker Agent at Nedbank

Job Purpose

To drive the Nedbank brand and support sales and service strategy in terms of short term insurance to achieve sales and service targets.

Job Responsibilities

• Complete Tasks through planning and reviewing set targets

• Manage resources (time; processes) to optimize value against client expectations

• Comply with risk standards; policies and procedures through training and development as required by group compliance framework

• Build and maintain relationships between client’s, stakeholders and insurers

• Administration and management of the client’s insurance portfolio on a day to day basis

• Provide accurate reporting on a weekly/monthly basis to mitigate risks and ensure clients/insurers requirements are met

• Manage a portfolio of clients both on personal lines and commercial book of business

• Identify processes that require improvement and enhancement

• Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.

• Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Analyze relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations

• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.

• Reducing of errors and improve data quality by identifying trends and putting corrective activities in place.

• Focus on portfolio management and growth of book to increase revenue

• Improve productivity and participation through focus sessions.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

2 - 3 years Short term and commercial insurance experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

FAIS Qualification, Full Short-Term Insurance qualification (NQF level 4 or 5), Regulatory Examination 1 Qualification.

Type of Exposure

• Answering customer questions

• Sharing information in different ways to increase stakeholders understanding

• Communicating complex written information.

• Brainstorming ways of improving a product or situation.

• Challenging the status quo with a view to improving the environment or people's understanding

• Communicating standards to others.

• Coordinating and securing buy-in from internal stakeholders.

• Providing professional advice/opinion

• Using different approaches in new work situations

• Coaching others

Technical / Professional Knowledge

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Nedbank policies and procedures

• Principles of financial management

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Cluster Specific Operational Knowledge

• Credit and risk Knowledge