Internal Client Service- Executive Office- Senior Secretary/PA at Deloitte

Strategic Impact

• Deals with day-to-day matters on behalf of superiors in order to allow for their focus to be on strategic issues
• Makes some judgements on behalf of Partner/Director to redirect queries to relevant parties

Client Impact: External / Internal

• Liaises directly with clients' staff on behalf of superiors as directed
• Attends to client requests appropriately and follows up as needed
• Builds professional relationships with client staff

Operational Effectiveness

• Manages the planning and changes to diaries and liaises with superior on prioritisation
• Ensures efficient time management within the diary to allow for travel to and from appointments, breaks between meetings, meal times, private matters, etc.
• Provides superiors with relevant support documentation as preparation for meetings, engagements, etc. and maintains a record of these for reference
• Filters general information, queries, phone calls, emails, and refers to relevant individuals where appropriate
• Responds to email / mail directly where possible and drafts correspondence for approval as needed
• Maintains strict confidentiality of all matters relating to the daily workings of the area
• Liaises with internal staff and external providers on provision of required services i.e. IT, event management, marketing services, legal, etc.
• Coordinates travel bookings and itineraries, both local and international
• Prepares presentations for approval as required

Development/Growth of Team

• Remains updated on issues / changes / movements relating to the Service Area
• Focuses on own development areas

Budgets / Profitability

• Uses initiative on planning of travel, events, etc. where possible to ensure cost effective use of time
• Maintains accurate record of expenses, invoicing and timesheets on behalf of the Partners/Directors, and submits these timeously. Assists management with this as directed
• Effectively uses time, equipment and resources