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About the Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.
Rewarding career opportunities are available in:
Marketing and Communications
Financial support services, and much more.
As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
What you will do?
To build a sustainable and mutually beneficial Talent Relationship with the Business through the provision of Top Talent as well as Talent Intelligence.
5 years’ working experience within the relevant function
Postgraduate qualification (relevant to Service Area / Business Management)
2 years at Consultant level within the function
Key Competencies Required:
Supports leadership in the delivery of services to clients in line with the defined strategic objectives:
→ Provides support to management in the implementation of change initiatives
→ Works with team to complete work by set deadlines advising manager of any issues prior to deadlines
Develops relationships with peer group at client to understand their business
Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client
Client Impact: External/Internal
Independently delivers quality work within area of expertise, within deadlines
Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior
Applies solutions to technical issues that arise within area of expertise, with minimal input from management
Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise
Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
Independently delivers on designated tasks within area of expertise
Provides line manager with detailed reporting on status of deliverables on a regular basis
Manages risk in area of engagement in alignment with Deloitte policies and processes
Reviews own work prior to submission to ensure quality and provide guidance to junior team members on quality standards
Development/Growth of the Team
Shares expertise and knowledge with team members
Actively works to address development areas identified
Coaches / mentors junior team members of the team
May act as counsellor to junior staff within the Service Line
Effective use of time, equipment and resources
Differentiators for this specific role
Ensure that workforce planning forms the foundation of your operational plan, with the cooperation and insight of strategic stakeholders within your business unit.
Ensure that you become a trusted Talent Advisor within the Business Unit through comprehensive communication and relationship development with key stakeholders.
Full accountability and ownership of all vacancies within the Business Unit.
Full accountability and ownership for the entire recruitment process within the business unit, this includes adherence to policies and procedures.
Full utilisation of the Sourcing Team as the predominant means of obtaining candidates.
With candidates provided by the sourcing team, builds a healthy and engaged talent pipeline.
Full utilisation of the Coordination Team
Through Talent Intelligence and Initiatives ensure that you are able to strategically and proactively identify and build relationships with talent pools.
Utilise Talent pools as potential sources for the Sourcing Team.
Ensure that you are consciously and actively marketing the Talent Team, your Business Unit and Deloitte through a variety of mediums and channels, this includes but is not limited to Social Media and Networking.
Adheres to all policies and procedures relating to the recruitment process and the reporting thereof.
Leadership / Behavioural Capabilities
Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
Core Professional Technical Capabilities
Technical expert in specific functional area
Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
Experience in drafting and delivering presentations
Good report writing skills
•Sound financial knowledge and understanding
Core Professional Behavioural Capabilities
Excellent communication skills, both written and verbal
Good interpersonal and relationship building skills
Mentorship and coaching ability with desire to develop self and others
Strong client delivery focus
Adaptable, managing change and ambiguity with ease
Focus on quality and risk
Problem solving ability
Good business acumen
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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