Internal Client Services - QIRR - Senior Risk Analyst at Deloitte

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Job Description

Main Purpose of the Job:

• A support resource to team in delivery of standardised aspects of services to internal clients.

Key Performance Areas:

• Strategic Impact

Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

• Provides support to management in the implementation of change initiatives
• Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

Budgets / Profitability

• Effective use of time, equipment and resources

Differentiators for this specific role

Learning Administrator

• Ensure that the Member Firm provides all employed by the Member Firm with annual or ongoing training opportunities to enable them to understand and apply all the applicable rules.
• Scheduling of Learning programs throughout the year to avoid duplication and to ease the burden on the business.
• Identification of partners/directors and staff in need of completing specific e-learning programs, at specific times.
• Clear instructions to the relevant partners/directors and staff on their individual e-learning requirements and the deadline for completion
• Escalation procedures in respect of partners/directors and staff not completing their e-learning requirements within the given deadline
• Working with Deputy Legal Counsel in the application of the firm’s disciplinary framework in respect of partners/directors and staff that have not completed their e-learning requirements within the final deadline (issue of disciplinary letters etc.)
• Maintenance of all systems, views and processes for current and new learning courses (i.e. phoenix and learning platforms).
• Proper communication should take place with course owners with respect to different learning in QIRR & OGC.
• Ensure communication takes place with Africa and DTTL and other for matters affecting QIRR & OGC learning courses.
• Co-ordination of any matters affecting the learning function in QIRR & OGC .
• Ensure monitoring takes place for timely completion of e-learning processes
• Ensure disciplinary processes are followed per firm policies and processes (ensure transgression lists are provided to BRLs and HRBPs for issuing).
• Ensure ad-hoc learning courses/videos are being rolled out and monitored
• Ensure all matters affecting the learning function in Phoenix is up to date at all times (e.g. views, templates)
• Monitoring of the QIRR & OGC  e-learning mailbox for partners/directors and staff requiring assistance in completion of their e-learning, or other questions that may arise
• Ensure that all processes are consistent throughout Africa.
• Ensure weekly joining mails are pushed and followed up per the joining and learning policies and procedures.
• Ensure that all required e-learnings and confirmations are completed at all levels of staff, including newly promoted partners, partners who have changed offices and new executive members.
• Reach out to BRL/FRL on queries, escalation
• Generation of e-learning reports (completion statistics per business unit and staff levels etc.) and regular reporting to management, the regions or service lines
• Continuous updating of the QIRR & OGC  Learning operational manual, user guides, instruction emails, escalation policy etc.
• Ensuring that the Learning Calendar is up to date
• Ensure liaising with our e-learning platform providers with regards to updates, uploads, platform and issues.
• Any ad-hoc matters relating to the function.

Qualifications

Minimum Qualifications:

• National Diploma in relevant function

Desired Qualifications:

• Degree

A commercial/business, compliance or risk qualification

Minimum Experience:

• 3 years’ working experience within the relevant function
• Basic understanding of risk and independence aspects affecting the audit environment.
• General Knowledge of Company Structures
• Some knowledge of the regulatory bodies (IFAC/SEC/PCAOB etc.)
• Computer literacy- Microsoft Office, Outlook, Excel and Word.

Desired Experience:

3 years at a Risk Analyst level within the function.