Internal Management Business Consultant (AI Automation) at Santam Insurance

JOB DESCRIPTION

• The person will design and implement artificial intelligence decision objects for Santam’s internal business units and functional teams. These artificial intelligence decision objects are designed and delivered through a technology platform called Merlynn TOM.  
• In short, these artificial intelligence decision objects are called Digital Twins. Implementing such Digital Twins of human experts enables the business unit or functional team to create capacity for expert decision makers.
• Business processes are enhanced when these Digital Twins are implemented and optimized business processes results in quicker turnaround time, better service delivery and more comprehensive decision making and processing.

Key areas of responsibility:

• Consult with business units and functional teams in order to understand the end-to-end business process across functional units.  Identify key decision points where capacity is constrained. 
• Evaluate the decision point and measure the applicability of using the Merlynn TOM Digital Twin capability.  Define the potential business case.
• Engage with the stakeholders to understand, design and model the decision using the Merlynn TOM platform.
• Train the Digital Twins using various techniques including data analyses and data manipulation.
• Engage with IT teams to implement the Digital Twins into the existing or new systems.
• Train business users on engaging with the Digital Twins.  
• Train business users on using the Merlynn TOM platform in a sandpit environment to test concepts and ideas by enabling them to create their own Digital Twins.
• Assist with the day-to-day operations of the Automation Team e.g., establishment of governance and support processes, performance monitoring, benefits tracking and realization of the implemented models and age analysis of the models.

QUALIFICATIONS AND EXPERIENCE

• Engineering, Business Management or relevant baccalaureus degree essential.
• Minimum of 5 years' experience in business analysis or process engineering essential with a clear track record of analytical and problem-solving abilities.
• Experience in data analyses, including extraction and manipulation of data is essential.
• Have a strong sense for relationship building and finding rapport.
• Short term insurance and Contact Centre experience advantageous.
• Exposure to financial Services sector is advantageous. 

SKILLS AND KNOWLEDGE

• Ability to take initiative and work independently and self-directed towards predefined goals and objectives
• Facilitation skills to lead workshops to understand business and process problems and requirements.
• Ability to quickly build an understanding of systems and processes.
• Financial and business acumen
• Ability to learn new tools and methodologies to assist with problem solving.
• Data extraction, manipulation and interpretation.  Tools such as Power BI, QlikView, Business Objects and Excel are commonly used. 

Good understanding of the following platforms and methodologies is preferable: 

• Merlynn TOM, Atlassian toolset 
• Agile and Scrum framework
• Strong negotiation skills and people experience.
• Basic project management abilities are required.
• Attention to detail.
• Conflict management
• Strong interpersonal skills
• Keen sense of process improvement and optimization
• Familiarity of automation, artificial intelligence and specifically machine learning concepts and tools.
• Familiarity with change management disciplines including stakeholder management, communication, and business readiness.
• Problem solving and analytical orientation.
• Ability to work independently and determine course of action.
• Change Leadership
• Emotional Intelligence

COMPETENCIES

• Driving strategy
• Client Focus
• Drives results
• Collaboration
• Cultivates innovation
• Flexible and adaptable
• Complex systems process analysis
• Business requirements
• Business process mapping
• IT governance, compliance and quality improvements
• Technologies