We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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Tailor and deliver a wide range of impactful communication services, including strategic planning and stakeholder engagement which are aligned and are consistent with Huntswood’s brand.
Drive awareness and penetration rates of the communication platforms currently used, building opportunities for future development of the communications strategy to support colleagues day in day out utilising key messages which help to deliver their roles seamlessly.
Responsible for crafting statements and key messages required at short notice and aligned to internal incident response team requirements.
Manage a small team of communication and content leads, to deliver an outstanding service to our UK and SA Operational teams.
Job Requirements:
National Senior Certificate-Grade 12
Tertiary qualification in Marketing or similar field
Minimum 2 year experience within a BPO change role
Minimum 1 year experience within a management role
Extensive experience of communicating across multiple channels and geographies.
Skills Required:
Exceptional writing and editing skills, ability to write persuasively and across various styles adapting to the audience with transparency.
Strong Communication skills, comfortable to present and convey clear messages at a senior level and across all operational and support teams.
Strong planning and organisational skills, understanding the target audience to build and deliver engaging materials within set and sometimes stretching timescales.
Ability to think about the bigger picture, utilising colleague insight from your voice surveys to support short term improvements and build long-term strategic goals.
Approachable and adaptable to a fast-paced environment, building key stakeholder engagement channels which support future communication success.
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