Internal Sales Administrator – B2B / Kit Your Crew - Cape Town at Pump & Abrasion Technologies

Role Summary

• We are looking for a highly organised and detail-driven Internal Sales Administrator to support and manage all B2B (Kit Your Crew) orders from enquiry to delivery.
• This role is the central coordinator between the customer, sales, warehouse, embroidery, and logistics teams. You will ensure that customers receive clear communication, accurate information, timely approvals, and a smooth end-to-end experience.
• The role requires strong admin, communication, and follow-through skills, as well as basic design capability (or willingness to learn) to create customer embroidery approval documents.

Key Responsibilities

Customer & Sales Support

• Act as the main point of contact for B2B / Kit Your Crew customers after the initial enquiry
• Communicate clearly with customers regarding:
• Product details
• Pricing and quotes
• Embroidery options and limitations
• Lead times and delivery expectations
• Ensure customers receive accurate, professional, and timely responses
• Follow up with customers to ensure payments are made before production begins

Order & Process Management

• Manage B2B orders from confirmation through to delivery
• Ensure embroidery approval documents are:
• Correct
• Approved by the customer
• Signed off before production
• Coordinate internally to:
• Request warehouse picking of orders
• Move stock from warehouse to embroidery
• Track embroidery progress
• Confirm completion and readiness for dispatch
• Book couriers and manage logistics for customer deliveries
• Ensure orders are completed on time, correctly, and to specification

Embroidery Approval & Basic Design Work

• Create basic embroidery approval documents for customers
• Update logos, placement, colours, and garment mockups as required
• Use Adobe Illustrator (or similar) at a basic level
• Willingness to learn and improve design skills is essential

Quality Control & Customer Satisfaction

• Double-check order details before production
• Ensure customers are happy with approvals before proceeding
• Proactively flag issues or risks early
• Maintain a professional, calm, and solutions-focused approach at all times