Internal Sales at Green Marble Recruitment

ROLE OVERVIEW: 

• The Internal Sales Representative will act as a key point of contact for customers, supporting the external sales team and managing quotations, orders and customer enquiries.
• The role requires a strong understanding of specialised vehicle modifications, including canopies, drop sides, mining-spec conversions and 4x4 accessories.

Please note that only candidates who meet all the requirements will be contacted for the opportunity.
We look forward to receiving your application!
Minimum requirements:

• Grade 12 / Matric.
• 3–5 years’ sales or internal account management experience within automotive, vehicle bodybuilding, fleet management or specialised vehicle modifications.
• Experience within the automotive or manufacturing industry.
• Strong knowledge of automotive products and vehicle modifications.
• Ability to interpret basic mechanical drawings, technical specifications and component lists.
• Experience with CRM and ERP systems.
• Proficient in Microsoft Office, including Excel, Word and Outlook.
• Good command of English.

Duties and responsibilities:

• Respond to telephonic and web-based sales enquiries within required timeframes.
• Prepare and issue accurate sales quotations within 24 hours.
• Enter quotations and orders into the company ERP system.
• Follow up on outstanding quotations and sales leads.
• Send order confirmations and coordinate customer payments.
• Prepare sales reports and quotation summary reports.
• Receive RFQs, orders and customer enquiries via telephone, email and website.
• Ensure quotations, orders and customer specifications contain accurate pricing, discounts and feature numbers.
• Maintain accurate sales and customer records.
• Monitor outstanding orders and provide regular status updates.
• Track TAC orders with suppliers and ensure delivery commitments are met.
• Follow up on open orders and outstanding transactions.
• Expedite delayed orders and resolve supply or delivery issues with suppliers and couriers.
• Act as the first point of contact for customer enquiries, requests and complaints.
• Provide product advice on canopies, drop sides, mining-spec conversions and 4x4 accessories.
• Support external sales managers with documentation, stock checks and lead follow-up.
• Coordinate with internal departments regarding delivery dates, vehicle scheduling, fitments and dispatch.
• Keep customers, dealers, managers and relevant departments updated on order progress.
• Liaise with vehicle dealers regarding enquiries, quotations, orders and delivery schedules.
• Promote canopies and related products to dealerships and key customers.
• Build and maintain strong relationships with dealer networks.
• Identify sales opportunities and support the achievement of sales targets.
• Maintain thorough knowledge of the company’s product catalogue, fitment standards and OEM compliance requirements.
• Interpret vehicle specifications and customer requirements to recommend suitable modification packages.
• Consult with engineering and production teams on non-standard or bespoke vehicle builds.