Internal Sales (Midrand) at Mustek Limited

JOB PURPOSE

• The Internal Sales position at Mecer Inter-Ed is responsible for supporting revenue growth through proactive client engagement, lead follow-up, quotation management, order processing, and ongoing customer relationship management.
• This role serves as a vital link between the customer and the business, ensuring that enquiries are handled professionally, opportunities are converted into sales, and service delivery is efficient and customer-focused. The position contributes directly to sales performance, customer retention, and overall business growth.

MAIN DUTIES

Sales Generation

• Proactively identify and pursue sales opportunities through inbound and outbound customer engagement. Follow up on leads, enquiries, and quotations to convert opportunities into sales.

Client Communication

• Act as a key point of contact for clients, providing timely and accurate responses to enquiries relating to products, pricing, stock availability, quotations, and order status.

Quotation and Order Processing

• Prepare accurate quotations in line with approved pricing and product information. Process customer orders efficiently and ensure all required supporting documentation is completed correctly.

Customer Relationship Management

• Build, maintain, and strengthen relationships with existing and prospective clients to drive repeat business, improve customer satisfaction, and support long-term loyalty.

Sales Support and Coordination

• Work closely with external sales representatives and internal departments, including finance, logistics, procurement, and administration, to ensure seamless service delivery and customer satisfaction.

CRM and Data Management

• Capture, update, and maintain accurate client information, sales activities, quotations, and opportunities in the CRM system and related business systems.

Pipeline Management and Follow-Up

• Monitor outstanding quotations, pending deals, and open sales opportunities. Conduct regular follow-up with clients to maintain momentum in the sales pipeline and improve conversion rates.

Product and Market Knowledge

• Maintain sound knowledge of Mecer Inter-Ed’s products and services to effectively communicate features, benefits, and suitable solutions to customers. Remain informed on customer needs and market trends relevant to the business.

Problem Resolution

• Address and resolve customer queries, concerns, and sales-related issues promptly and professionally, escalating matters where necessary to ensure resolution.

Reporting

• Prepare accurate and timely reports on sales activity, quotations, conversions, customer interactions, and pipeline status as required by management.

Professional Development

• Continuously improve product knowledge, sales capability, and systems understanding through ongoing learning and development initiatives.

Compliance and Quality Assurance

• Ensure that all activities are performed in accordance with company policies, procedures, quality standards, and applicable regulatory requirements.

AD HOC DUTIES

• Carry out various sales-related and administrative duties, beyond those listed above, as may reasonably be required from time to time

QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualifications and Experience:

• Grade 12 / Matric.
• A qualification in Sales, Marketing, Business Administration, or a related field will be advantageous.
• Minimum of 1–2 years’ experience in an internal sales, customer service, sales support, or similar role.
• Experience working with CRM systems, sales software, quotation systems, and order processing systems.
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience with accounting, ERP, or related business systems will be advantageous.

Knowledge

• Understanding of internal sales processes and customer service principles.
• Knowledge of quotation preparation, order processing, and sales administration.
• Familiarity with customer relationship management systems and sales tracking tools.
• Sound understanding of sales support functions and their contribution to revenue generation.
• Basic knowledge of market trends, customer needs, and competitor activity relevant to the business.
• Knowledge of business administration, record-keeping, and reporting practices.

Closing Date 19 August 2026