Jobs at Mustek Limited

JOB PURPOSE

• The Internal Sales position at Mecer Inter-Ed is responsible for supporting revenue growth through proactive client engagement, lead follow-up, quotation management, order processing, and ongoing customer relationship management.
• This role serves as a vital link between the customer and the business, ensuring that enquiries are handled professionally, opportunities are converted into sales, and service delivery is efficient and customer-focused. The position contributes directly to sales performance, customer retention, and overall business growth.

MAIN DUTIES

Sales Generation

• Proactively identify and pursue sales opportunities through inbound and outbound customer engagement. Follow up on leads, enquiries, and quotations to convert opportunities into sales.

Client Communication

• Act as a key point of contact for clients, providing timely and accurate responses to enquiries relating to products, pricing, stock availability, quotations, and order status.

Quotation and Order Processing

• Prepare accurate quotations in line with approved pricing and product information. Process customer orders efficiently and ensure all required supporting documentation is completed correctly.

Customer Relationship Management

• Build, maintain, and strengthen relationships with existing and prospective clients to drive repeat business, improve customer satisfaction, and support long-term loyalty.

Sales Support and Coordination

• Work closely with external sales representatives and internal departments, including finance, logistics, procurement, and administration, to ensure seamless service delivery and customer satisfaction.

CRM and Data Management

• Capture, update, and maintain accurate client information, sales activities, quotations, and opportunities in the CRM system and related business systems.

Pipeline Management and Follow-Up

• Monitor outstanding quotations, pending deals, and open sales opportunities. Conduct regular follow-up with clients to maintain momentum in the sales pipeline and improve conversion rates.

Product and Market Knowledge

• Maintain sound knowledge of Mecer Inter-Ed’s products and services to effectively communicate features, benefits, and suitable solutions to customers. Remain informed on customer needs and market trends relevant to the business.

Problem Resolution

• Address and resolve customer queries, concerns, and sales-related issues promptly and professionally, escalating matters where necessary to ensure resolution.

Reporting

• Prepare accurate and timely reports on sales activity, quotations, conversions, customer interactions, and pipeline status as required by management.

Professional Development

• Continuously improve product knowledge, sales capability, and systems understanding through ongoing learning and development initiatives.

Compliance and Quality Assurance

• Ensure that all activities are performed in accordance with company policies, procedures, quality standards, and applicable regulatory requirements.

AD HOC DUTIES

• Carry out various sales-related and administrative duties, beyond those listed above, as may reasonably be required from time to time

QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualifications and Experience:

• Grade 12 / Matric.
• A qualification in Sales, Marketing, Business Administration, or a related field will be advantageous.
• Minimum of 1–2 years’ experience in an internal sales, customer service, sales support, or similar role.
• Experience working with CRM systems, sales software, quotation systems, and order processing systems.
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience with accounting, ERP, or related business systems will be advantageous.

Knowledge

• Understanding of internal sales processes and customer service principles.
• Knowledge of quotation preparation, order processing, and sales administration.
• Familiarity with customer relationship management systems and sales tracking tools.
• Sound understanding of sales support functions and their contribution to revenue generation.
• Basic knowledge of market trends, customer needs, and competitor activity relevant to the business.
• Knowledge of business administration, record-keeping, and reporting practices.

Closing Date 19 August 2026

go to method of application »

Job Purpose:

• The Receptionist role at Mecer Inter-Ed is the first point of contact for clients and visitors, playing a key role in providing outstanding customer service and administrative support.
• This position is vital for creating a welcoming and professional atmosphere, ensuring efficient communication, and supporting various administrative tasks.

Main Objectives:

• Visitor and Client Reception: Greet, assist, and direct visitors and clients, ensuring a warm and professional welcome.
• Call and Correspondence Management: Efficiently handle incoming calls and correspondence, providing prompt and courteous responses.
• Appointment Scheduling and Room Bookings: Manage and coordinate appointments and meeting room bookings, optimizing the use of company resources.
• Information and Assistance Provision: Offer accurate information and assistance to clients and students regarding Mecer Inter-Ed’s services and programs.
• Reception Area Maintenance: Maintain the cleanliness and organization of the reception area, creating a pleasant and professional atmosphere.
• Interdepartmental Coordination: Liaise with various departments to facilitate effective communication and service delivery.
• Professional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
• Compliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed's quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.

AD HOC Duties:

• Various administrative tasks, beyond the above listed, from time to time.

Qualifications and Experience:

• High school diploma or equivalent; further education or certification in office management is a plus.
• Proven experience as a receptionist, front office representative, or similar role.
• Minimum 1 year of experience in customer service is highly advantageous.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

Knowledge

• Customer Service Principles: In-depth understanding of customer service techniques and strategies to effectively engage with and assist clients and visitors.
• Office Administration and Management: Knowledge of general office procedures, including filing systems, mail distribution, and managing office supplies.
• Telecommunication Systems: Familiarity with operating telecommunication systems like multi-line phone systems, voicemail, and conferencing tools.
• Basic IT and Technical Skills: Understanding of basic computer operations and proficiency in using office software, including word processing, spreadsheets, and email.
• Professional Communication: Knowledge of professional communication etiquette, both in person and over the phone.
• Appointment Scheduling and Calendar Management: Skills in managing schedules, booking appointments, and organizing calendars.
• Record Keeping and Data Entry: Ability to accurately enter data and maintain detailed records.
• Health and Safety Protocols: Awareness of health and safety protocols, especially in a front office or reception area.
• Conflict Resolution: Basic understanding of conflict resolution techniques to handle complaints or disputes effectively.
• Confidentiality and Privacy Principles: Knowledge of principles related to handling confidential information and maintaining privacy.
• Multitasking and Prioritization: Ability to multitask and prioritize tasks in a fast-paced environment.
• Cultural Sensitivity: Awareness of cultural diversity and the ability to interact respectfully with people from diverse backgrounds.
• Reception Area Maintenance: Understanding of how to maintain a clean, organized, and professional reception area.
• Basic Marketing and Brand Awareness: Familiarity with the company’s brand and basic marketing principles to effectively represent and promote the company to visitors and clients.

Competencies

• Ability to multitask, prioritize, and manage time efficiently
• Accurate administration
• Adapt to changing environments
• Excellent teamwork and collaboration skills
• Good interpersonal skills and communication with all levels of managementg
• Excellent verbal and written communication skills
• Professionalism and courteous demeanour

Skills

• Abilities of the employee to perform effectively and efficiently:
• Excellent organizational and coordination skills
• Problem-solving skills
• Strong interpersonal and communication skills
• Ability to work in a dynamic, fast-paced environment
• Familiarity within the related industry
• Teamwork and collaboration
• Proficiency in basic computer applications (e.g., MS Office)
• Conflict resolution techniques

Closing Date 20 August 2026